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Can Wikipedia Teach Us All How To Just Get Along?

Ponca City writes "Alexis Madrigal writes in the Atlantic that for all its warts, Wikipedia has been able to retain a generally productive and civil culture. According to Joseph Reagle, who wrote his PhD dissertation on the history and culture of Wikipedia, members of Wikipedia actively work to maintain neutrality, even if that's sometimes nearly impossible. The community has a specific approach to people designed to promote basic civility and consensus decision-making. The number one rule is 'assume good faith,' and the rest of the site's rules are largely extensions of kindergarten etiquette. The idea is that to find consensus, you must see your opponents as people like yourself. Keeping an open perspective on both knowledge claims and other contributors creates an extraordinary collaborative potential, Reagle says. The features of the software help, too. It's easier to be relaxed about newcomers' editing or changes being made when you can hit the revert button and restore what came before. 'Like Wikipedia itself, which seems to tap our natural urge to correct things that we think are wrong, maybe our politics will self-correct,' writes Madrigal. 'Maybe this period of extra nasty divisiveness in politics will push us out of the USENET phase and into a productive period of Wikipedian civility.'"

17 of 191 comments (clear)

  1. Say what? by Hatta · · Score: 4, Insightful

    Seems like the general perception of the Wikipedia community is anything but productive and civil. More like insular and deletionist.

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    1. Re:Say what? by flaming+error · · Score: 4, Insightful

      Since when does "general perception" relate in any way to verifiable facts?

    2. Re:Say what? by SomeKDEUser · · Score: 4, Insightful

      Random page. Just go through at random, and you will find the articles which should not be there.

      And you know they should not be there, because they contain no information, or are a terrible idea in themselves. For example: "Superiority of the Western Culture" is a terrible idea for an article. "My Widget Which I Am Trying To Sell" is another terrible example. "My Webcomic" (three entries and I am working towards a fourth) is yet another article which should not be there.

    3. Re:Say what? by Moryath · · Score: 4, Insightful
      As anyone knows who's ever actually interacted with Wikipedia, the supposed rules mean about as much there as a turd sandwich. Reagle is pie-in-the-sky clueless, and it's easy to see why. Wikipedia's not set up to "assume good faith." Quite the contrary, the following trends are very much evidence that it is anything but:

      - the number of "patrollers" of unblock requests who are anything-but-civil and who do nothing but slap each other on the back about how rude they can get away with being until they provoke someone into crossing a "ban line." You know, kind of like stuff like this where they keep poking and prodding merely because they can.

      - the way that organized gangs play the "kill them one at a time" and "get our pet admin to declare them sockpuppets or meatpuppets" games. Look at the Wikipedia articles on Felafel and Za'atar; a group of deranged, racist muslims got together and decided they wanted to strip any reference to "evil jews" about the food. And, since they had a couple of racist administrators on their side, their will was done. These days, even the two FOOD articles look like slanted attack articles.

      - The way that certain entrenched personalities get away with abuses at will, especially playing "scarlet letter" games and falsely accusing people of being sockpuppets. Even worse, the way that many of these have - since they play to the political or racist sympathies of other entrenches - have climbed the ladder and are now administrators or worse. "Orangemike" and "Dreamguy" are two nasties, Dreamguy particularly being one who shows major ownership issues on any article related to fantasy or mythology and who is not above accusing people - without any evidence or proof or even editspace collision - of being "Enviroknot", or any one of another dozen names that are instant, without question or proof, ban words.

      - The fact that corruption got to the point where the Checkuser tool is now an "orf wiv 'is 'ead" guilty-only attack. Get accused of being a "sockpuppet", and you're done, no matter what. There IS no proving your innocence of this charge, and the only administrators who will ever even touch an unblock request are the totally corrupt ones like Fisherqueen, Bwilkins, Tnxman, Smashville...

      - Then there's the fact that the corrupt admin sector of Wikipedia organizes secretly to keep their hit-list up to date, as do the various entrenched POV-groups that maintain control on many articles.

    4. Re:Say what? by clarkkent09 · · Score: 4, Insightful

      "Superiority of the Western Culture" is a terrible idea for an article.
       
      Why? This is just an example of what is wrong with Wikipedia: I disagree with something, therefore it should be deleted. It is certainly a notable concept with plenty of references, and not just in neo-Nazi literature. Not so long ago such beliefs were considered perfectly acceptable and mainstream in many Western societies. Other civilizations, Islamic, Chinese, Japanese often considered themselves superior to others and there are plenty of references for that too. Would you also like to delete the articles on White Supremacy, Black Supremacy, Holocaust Denial etc because those concepts are not politically correct enough for you?

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    5. Re:Say what? by guruevi · · Score: 4, Insightful

      It's the guys PhD dissertation. Nobody important (in his or your life) will ever read it and all it is going to do is sit pretty on his CV for a couple of years. When somebody is hiring him, they will see 'The history and culture of Wikipedia', if they have any interest at all they will read the synopsis and whether or not they agree with it doesn't matter.

      That's how it goes with most research papers though. Nobody ever reads it, the synopsis or only some graphs are used to prove or disprove a point in their own research papers. Only when it is or becomes really important or if they're being investigated for fraud in their research projects will somebody actually read it but that's maybe 0.1% of the papers that ever make it that far.

      --
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  2. FTFY by BJ_Covert_Action · · Score: 5, Insightful

    Wikipedia has been able to retain a generally productive and civil culture.

    Unless the page being worked on is about some particularly controversial topic which is at the forefront of the public mindset....at which point civility and productivity go out the window in lieu of the typical pseudo-anonymous dick waving that happens everywhere else on the internet.

    And that doesn't even begin to address those many instances of a Wiki moderator (or whatever the hell they are called) falling in love with some pet page and refusing to let legitimate edits be made to it....

    1. Re:FTFY by Pharmboy · · Score: 5, Insightful

      It also doesn't count those of us who LEFT Wikipedia because of the authoritarian admin issue. Sure everyone will get along if you run everyone with a different opinion off or ban them. They haven't found a way to get along, they just had twice as many people than they needed and ran off the half that wouldn't agree with them in exchange for being allowed to belong to the admin club.

      Don't get me wrong, you have lots of good admins on Wikipedia, but they simply tolerate the bad ones who have the loudest voices and a bullying attitude. Not everyone rolls over so easy.

      --
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  3. Deletionist, Inclusionists, and the Goal by BadAnalogyGuy · · Score: 5, Interesting

    A few years ago, no one imagined that we'd have accomplished what we did here on Wikipedia. Compared to the entrenched encyclopedia companies, we were far behind, and we always knew the climb would be steep. But in record numbers of entries, we came out and wrote so many articles. And with these articles and discussions, it was made clear that at this moment - in this fight for intellectual freedom - there is something happening on the Web.

    There is something happening when men and men pretending to be women in Des Moines and Davenport; in Lebanon and Concord come out of their basements to write and rewrite and edit and correct because they believe in what this medium can be. We can be the new majority who can lead this world out of a long intellectual property darkness - Communists, Free-marketeers, and Furries who are tired of the high prices of Britannica and the inadequacy of Funk and Wagnalls; who know that we can disagree without being disagreeable; who understand that if we mobilize our voices to challenge the money and influence that's stood in our way to knowledge and challenge ourselves to reach for something better, there's no obscure minutia we can't illuminate - no minor character we cannot flesh out.

    Our new Web encyclopedia can end the outrage of unaffordable, unavailable encyclopedias in our time. We can bring doctors and patients; workers and businesses, Democrats and Republicans together for discussion and consultation; and we can tell the big name encyclopedia players that while they'll get a seat at the table, they don't get to buy every chair. Not this time. Not now.

    All of the inclusionists and the deletists on this site share these goals. All have good ideas. And all are valuable contributors who serve this website honorably. But the reason Wikipedia has always been different is because it's not just about what I or they will do, it's also about what you, the people who love knowledge, can do to increase it.

    We have been told we cannot do this by a chorus of cynics who will only grow louder and more dissonant in the years to come. We've been asked to pause for a reality check. We've been warned against offering the people of the world false hope and bad information. But in the unlikely story that is Wikipedia, there has never been anything false about participation. For when we have faced down increasing attacks on our credibility; when we've been told that we're not a valid source, or that we shouldn't even try to be the be all and end all, or that we can't, thousands upon thousands of Wikipedia authors have responded with a simple creed that sums up the spirit of a free and liberated people.

    Yes we can.

  4. No, just no.. by molo · · Score: 5, Insightful

    Wikipedia is full of people with agendas, and they have different camps.. inclusionists, deletionists, plus all the real-world politics on top of that.. And there is really not much recourse when admins have taken actions that you disagree with. Procedure is followed haphazardly. Many admins are undisciplined (in several senses of the word). Wikipedia doesn't seem to be self-correcting.

    There are few ways politics self-correct, and very few of them don't involve bloodshed. I don't see how wikipedia is at all relevant to that.

    -molo

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    1. Re:No, just no.. by fiannaFailMan · · Score: 4, Interesting

      But the great thing about Wiki is the sheer amount of guidelines. No matter what agenda you're trying to push, there's a guideline somewhere that you can cite in support of your edit. Discussions often become a battle to see who can cite the most compelling WP guidelines. In fact I often find the discussion pages more interesting than the actual articles themselves. Ever seen the EV1 discussion? It's as if someone from GM is doing battle with a load of people who watched Who Killed the Electric Car?

      Please remember to be WP:CIVIL when replying...

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  5. Not civil at all behind the scenes by drsmack1 · · Score: 5, Interesting

    It seems to be that a significant quantity of the people with power over there revel in the power of controlling "what truth is".

    The is wildly inconsistent application of rules relating to context and verifiability.

    Many articles on even non-controversial subjects are watched by editors who seem to have a hardened POV agenda and will revert well-sourced edits that don't fit their world-view.

    I found articles that were very thin and fleshed them out considerably, only to have them completely reverted by such individuals for a single missing reference. One that would have taken them all of a minute to source themselves.

    This is in direct violation of the rules involving non-controversial subjects.

    This same guy then went through every edit I made on other articles with a fine-toothed comb and reverted many of them for officious reasons.

    Omarcheeseboro was the guy that particular time. Pointing out the literally *thousands* of articles that had problems many times worse than what I supposedly introduced was a complete waste of time. The arbitration process is hopelessly broken.
    Basically the net affect of all this is that you have to be a Wikipedia etiquette expert to hope to make any changes of substance - or you can expect hours of work to be thoughtlessly reverted as part of petty jealousies and personal POV dominions.

  6. Re:kindergarten etiquette by BJ_Covert_Action · · Score: 5, Insightful

    Perhaps your kindergarten experience differed from mine, but I have explicit kindergarten memories involving:

    Kids eating glue.
    Kids eating sand.
    Kids throwing sand in each other's eyes.
    Kids hitting each other with sticks.
    Kids walking up to one another, and forcefully stealing their favorite toy from someone else.
    Kids screaming, crying, and positively shrieking for attention.
    Kids vocally calling each other out on one another's bodily functions (okay, I'll admit, that is actually pretty funny).
    Kids pushing each other off the swingset.
    Kids talking each other into trying positively stupid stuff just for the fun of it.
    ....
    And the list goes on.

    It's fun to sit around and fantasize about how easy life used to be as a kid (and in many ways it was). But I think we often forget about all of the things that weren't quite so positive when being a kid. We lacked the practice and development of social skills that came from years worth of peer-peer interaction. Young kids tend to have no problem acting as if there is absolutely no such thing as etiquette at all. Of course, that never stops teachers from trying to enforce simple common courtesy rules on children. But what those rules have in simplicity, they lack in applicability to more complex social interactions that form as a consequence of more developed social skills building on top of one another (flattery, imitation, anticipation, reaction, empathy, logical reasoning vs. emotional reasoning, etc.).

    As we grow as social animals in age, so, too, do our social interactions and, thus, the complexity of the social situations we find ourselves in. We meet more people. We gain more freedom. We learn more basic laws about the nature of reality. As a result, social interactions involve more players, more observers, more factors to consider, and have further reaching consequences (a kindergartner doesn't need to consider whether or not eating sand will ruin their ability to support their family or not). Therefore, the etiquette we choose to follow, and the rationalizations we make to justify our actions to ourselves, grow ever more complex and nuanced. This is the natural progression of the human mind dynamically adapting as a structure evolved to ensure the survival of a very social species.

    It's fun to trot out lines and ideals like, "Everything I need to know, I learned in kindergarten..." and what not. But when childhood is observed from a non-romanticized perspective, it is easy to see why we do not remain as children in our actions, thoughts, or abilities. This is as true for social skills as it is for anything else. If everyone followed kindergarten etiquette, large social entities like national governments, guilds, international clubs, unions, cities, and even, probably, advanced schools would not be possible.

  7. Bollocks. by vague+disclaimer · · Score: 4, Insightful

    Any appearance of civility is caused by the inherent wiki problem: arguments are won by those who just won't give up. Those with better things to do, give up, go and never look back.

  8. Re:kindergarten etiquette by dadioflex · · Score: 5, Insightful

    Kindergarten Etiquette falls down when you're arguing against assholes who refuse to accept your carefully reasoned refutation of their insane ideas. That's why "Kindergarten Etiquette" doesn't work, in general. If everyone is polite and open to new ideas, an asshole with a crazy scheme will own you. No matter how politely you argue the counter-point, they will win because they have no boundaries on the tools they will use to break what you say. So, "Kindergarten Etiquette" actually leads to less civility, because it encourages sinful behaviour, like greed and anger. Obviously, and classically, Kindergarten Etiquette has been involved in the majority of the most egregious sex crimes committed in the twentieth century. When it's wrong to disagree with an adult, what isn't wrong?

  9. Re:I agree by hedwards · · Score: 5, Funny

    Can't get enough of that Derry air?

  10. Re:Really? I think this is the obligatory answer. by cinderellamanson · · Score: 5, Funny

    In common usage there is no difference.

    Slashdot, though is different, because it is filled pedantic fucking comedians who often go without sleep, survive on caffeine, live in a basement or garage where they are plugged into the internet 24 fucking hours a fucking day, so the probability of some dickwad inventing a difference and some fuckwad using it on someone approaches certitude the way Captain Kirk approaches FTL or green babes.

    Now, back to the article, which i did not fucking read, in which case I would be a dickwad (a fuckwad having read the article), which is about wikipedia. Fuck wikipedia.

    here's the heirarchy of social media as I understand it.

    We'll start with wikipedia.

    wikipedia

    This is proof of wiki software as a longterm content management system.

    wikipedia
    myspace

    here we see that wiki software is very good for managing consensus software and myspace is good for managing music, blogs and people.

    wikipedia
    myspace
    twitter
    facebook

    Phone support and real names. I think I'll label them for now.

    wikipedia - ivory tower
    myspace - rock concert
    twitter - text messages
    facebook - phonebook? - with pictures.
    youtube - videos

    You know what I think would be cool?

    nasa - control your very own little robots on mars.

    Anyways. Where were we? Oh yea.

    slashdot - ???

    hmm.

    slashdot - basement dweller
    slashdot - virgin
    slashdot - geek
    slashdot - nerd
    slashdot - dickwad
    slashdot - fuckwad
    slashdot - *nix user
    slashdot - wait that's it.

    Slashdot is basically a Unix user's social networking site.

    Wikipedia is a Unix run system.

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