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Verizon To Pay $25M For Years of 'Mystery Fees'
Ponca City writes "The Washington Post reports that the FCC has reached a record $25 million settlement with Verizon Wireless over the company's wrongly charging subscribers 'mystery' Internet fees over the past several years — the largest settlement in FCC history. With the action, Verizon Wireless's total costs associated with false data fees reached $77.8 million, one of the largest payouts for false business practices in the communications services industry. 'People shouldn't find mystery fees when they open their phone bills — and they certainly shouldn't have to pay for services they didn't want and didn't use,' says FCC Chairman Julius Genachowski. 'In these rough economic times, every $1.99 counts.' Verizon Wireless said in a news release that its overcharges were inadvertent. 'We accept responsibility for those errors, and apologize to our customers who received accidental data charges on their bills.'"
"...We promise we won't get caught next time."
Bio questions? Ask me to start a Q&A journal. Computer analogies available for most topics!
But, apparently, there is no FA to R. Way to go. tim-mahy!
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"A spokesperson for Verizon has issued a report correcting the FCC, stating their settlement with the FCC was at a rate of 0.002 cents, not 0.002 dollars, bringing their total liability to $0.25M."
You know these things happen 'accidentally' because 50% of the time the error is in the customer's favour.....
Haha, good point - I've personally lost count of the number of times my TelCo has given me bonus money for no good reason :}
What engineer writes their software to intentionally miscalculate?
I take it you never watched Office Space? ;)
Tequila: It's not just for breakfast anymore!
This is America, when's the last time you received an apology? Chances are if that the answer is at all recent your either a wife or living in some other land.