Cisco Social Software Lets You "Stalk" Customers

Posted by samzenpus on Wednesday November 3, 2010 @02:24PM from the the-commercials-are-coming-from-inside-the-house dept.

coondoggie writes "Cisco this week unveiled software designed to let companies track customers and prospects on social media networks like Twitter, Facebook, blogs and other public forums and sites. Cisco SocialMiner allows users to monitor status updates, forum posts and blogs of customers so they can be alerted of conversations related to their brand. The software is designed to not only enable enterprises to monitor the conversations of their customers but to engage those that require service, Cisco says."

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Re:not stalking by BradleyUffner · 2010-11-03 16:04 · Score: 0, Redundant

Going outside isn't an invitation for someone to follow you. However posting a message in a public social website IS an invitation to read it.
Re:Caveat emptor by grcumb · 2010-11-03 16:14 · Score: 0, Redundant

Rule #1 of buying stuff: the vendor is not your "friend", on Facebook or otherwise.
Rule #2 of buying stuff: Don't buy from douches who spy on you.

--
Crumb's Corollary: Never bring a knife to a bun fight.