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No Press Is Bad Press Even Online
otter42 writes "The NYTimes has an 8-page exposé on how an online business is thriving because of giant amounts of negative reviews. It seems that if you directly google the company you have no problem discerning the true nature; but if you instead only google the brand names it sells, the company is at the top of the rankings. Turns out that all the negative advertisement he generates from reputable sites gives him countless links that inflate his pagerank."
Or maybe not use hyperlinks? I mean, if I want to warn people about www.crazyscammer.com, why would I need to make it into a clickable link? I don't. Now he gets linked from NYTimes. Well done.
It may be that the guy is raking in cash today, but he's not just being a jackass: he's committing crimes. It's fiendishly difficult to prosecute some kinds of online crimes, especially when routed through overseas sites, but this guy does not seem to be protecting himself.
It's always wise to be suspicious of "trend" stories, since newspapers love to spot a single instance, call it a "trend", and get everybody yapping. But even if there is a "trend" here, it'll get cut right short if this guy gets arrested.
Which may be the real purpose behind the piece: take an injustice that is too small for authorities to take notice, raise its profile, and take some satisfaction when the police step in.
There may well be a marketing tactic to be had in providing rotten customer service and benefiting from the links provided by sites too dumb to use "nofollow". But there's a line between "rotten service" and "outright fraud", and this guy is well over it.
Unfortunately, TFA makes this guy sound like someone 4chan would worship, actually: a man who's made internet trolling into a successful business model! If anything, 4chan users are more likely to emulate than emasculate.