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Consumer Reports Gives AT&T Lowest US Carrier Rank
tekgoblin writes "Consumer Reports has just released results for consumer satisfaction across all US cell phone carriers. The survey covered around 58,000 Consumer Reports subscribers. Over half of the respondents who used AT&T used the iPhone when taking the survey. According to Consumer Reports, iPhone users were less satisfied with AT&T than other users with different phones. An AT&T spokesman responded by citing independent speed tests, as well as higher subscriber numbers and a dropped call rate within 0.1% of the industry leader."
Update: 12/07 01:49 GMT by S : Corrected last sentence to indicate the 0.1% dropped call rate statistic is the difference between AT&T and another carrier, not 0.1% overall.
"Over half of the respondents who used AT&T used the iPhone when taking the survey."
Most of the iPhone users i've talked to say its been just fine on AT&T. I've got an iPhone 4 and it's working great, 3G speeds are plenty fast, and calls haven't dropped at all. Voice sounds bad, and AT&T might be worse in that respect than other carriers, but poor call quality seems to be part of a trend that followed the switch to digital phones, they just sound worse than the older analog ones and definitely worse than landlines.
Most of the AT&T hate seems to be coming from users in large cities like SF and NY. I expect that the signaling issues that TechCrunch and others have reported on that are specific to AT&Ts network are hitting hardest there.
I had two different iPhones over two years. I experienced dropped calls all the time. It was awful. I hated AT&T. During this time, I even moved from the East Coast to the West Coast and still had the same poor experience. I was ready to leave AT&T. I had friends on AT&T that didn't have iPhones and they said they had a good experience with AT&T. So, I decided to get a new phone. I got a Samsung Focus running Windows Phone 7. Now, my experience is really good. The network seems fast and reliable. No more dropped call issues. I can't speak for everybody. But, this is my experience. I wish I had changed phones sooner. It would've saved me tons of aggravation.
Customers that demand good service are too expensive and need to be driven out, didn't you get the memo on that?
You bought two iPhones plus the Focus in the space of two years? An iPhone is $400 if you haven't served out your two-year sentence, isn't it? Then about $100/mo for service. I'm just curious how much all that cost?