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Comcast Accused of Congestion By Choice
An anonymous reader writes "A kind soul known as Backdoor Santa has posted graphs purportedly showing traffic through TATA, one of Comcast's transit providers. The graphs of throughput for a day and month, respectively, show that Comcast chooses to run congested links rather than buy more capacity. Keeping their links full may ensure that content providers must pay to colocate within Comcast's network. The graphs also show a traffic ratio far from 1:1, which has implications for the validity of its arguments with Level (3) last month."
Anyone who is offended at the behavior of these ISPs could join http://www.stopthecap.com/ It may be futile, but at least it's better than whining.
Arguably, no, they don't care.
Most monopolies don't. Even in areas where they have to compete against DSL, there's only a small segment of the population that can purchase service that rivals theirs in terms of advertised speed / service. And even then ... who are they competing against? Well ... the phone company, which has a stellar reputation when it comes to customer service ...
Can't this backfire on Comcast? I mean, if a Comcast customer tried watching Netflix and they can't get a good connection because of congested links, the user isn't going to think "Netflix is crappy" they're going to complain aboyt how they've got such a crap connection through Comcast.
That's only meaningful if there are alternatives/competition in the area, and there might be an argument that Comcast wants to push it's own video streaming service (which wouldn't crap out).
There is another potential solution that bears experimenting with, given the dangers of regulatory capture, which makes regulated monopolies a potentially unstable position over time:
Treat last-mile connectivity as a utility-style natural monopoly(which it essentially is, economically speaking). Have the municipality build out either fiber, or tubes for running fiber, to a peering point accessible under RAND conditions. Their responsibility would be to ensure that the pipe between you and the peering point is maintained(ie. this isn't a 'gummint internet'). At this point, anybody who wished to do so could set up shop at the peering point and offer services over the pipe, whether they be straight internet access, IP TV, VOIP, whatever.
Once you get beyond the last-mile, there is a much stronger case to be made that competition is both possible and actual; but the last mile is an oligopoly at best, monopoly at worst, and(like water, power, and roads) tends toward being a natural monopoly in the economic sense...
Arguably, no, they don't care.
Most monopolies don't. Even in areas where they have to compete against DSL, there's only a small segment of the population that can purchase service that rivals theirs in terms of advertised speed / service. And even then ... who are they competing against? Well ... the phone company, which has a stellar reputation when it comes to customer service ...
The phone company's 100-year reputation isn't always a reliable predictor: I recently had an excellent experience with the local phone company. My Comcast download speed, advertised as “up to” 12 million bits per second, was actually between 6 and 7. I had been waiting for DSL to be available for years, and when it finally was, I invited Fairpoint, the local telco, to install it on 30 days approval.
They sent me a DSL modem, which I hooked up, and then waited for the service to be switched on. To my surprise, they dispatched a technician. I walked him around the property, showing him where the wires were buried, and he then followed the pair of wires that connected me to the neighborhood fibre termination point, making sure I had a straight run. When he was done I had an excellent signal to noise ratio, and was able to actually get the advertised 15 million bits per second of download speed.
The technician told me that mine was the first 15 million bits per second installation he had done, so that might be why he went the extra mile (literally—the neighborhood fibre termination point is a mile away) to make sure I got good service. Nevertheless, it shows that when you get down to the level of individuals, the reputation of the organization doesn't tell you much.