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Apple Support Company Sues Customer For Complaint

Posted by samzenpus on from the if-you-don't-have-anything-nice-to-say dept.

tekgoblin writes "An Apple authorized Service Provider called System Graph is suing a customer who complained online about poor service from them. The customer Dimitrios Papadimitriadis took his iMac to them because he was seeing gray spots on his LED panel. The Greek company System Graph recommended a full interior cleaning of the iMac and performed the service for Dimitrios. He then got his iMac back and noticed moisture behind the screen and that it still did not work properly and took it back to the repair center. System Graph then told him that they needed to keep his iMac to replace the LED screen and he would be without it for another week.

11 of 292 comments (clear)

  1. PR nightmare by Anonymous Coward · · Score: 4, Insightful

    "Fast friendly service and if you say it wasn't we'll sure you". Apple needs to ship him a new computer and cut off ties with the service company. It'll cost them a 100X as much in the long run.

    1. Re:PR nightmare by mwvdlee · · Score: 1, Insightful

      Not only would it undo brand damage, but actually improve it.
      Apple would demonstrate to be on their customers' side for once.

      --
      Slashdot social media options: AIM, ICQ, Yahoo, Jabber and Mobile Text. Why no MySpace?
  2. Re:LED SCREEN? by Barny · · Score: 2, Insightful

    No, there is no way someone would pay that much for such a small screen, even if it does have a huge contrast ratio. The tech just isn't mature yet.

    It will be an LCD screen with an LED backlight.

    --
    ...
    /me sighs
  3. Here I thought we'd end through nuclear war... by ibsteve2u · · Score: 4, Insightful

    But no, even worse: We're destined to entwine the legal system throughout every facet of our lives until we reach stasis between wanting to act and fearing to act and then entropy will take over and we'll just...stop.

    --
    Orwell: "In a Time of Universal Deceit, telling the Truth is a Revolutionary Act"
    1. Re:Here I thought we'd end through nuclear war... by Penguinshit · · Score: 1, Insightful

      That was poetry, sir. Bravo.

      --

      I have something in common with Stephen Hawking...

    2. Re:Here I thought we'd end through nuclear war... by Null+Nihils · · Score: 3, Insightful

      This is the way the world ends
      Not with a bang but a whimper.
      -- TS Eliot

    3. Re:Here I thought we'd end through nuclear war... by arkhan_jg · · Score: 4, Insightful

      Lawyers don't file suits for the hell of it. They do it because they're hired to beat someone else in court.

      Who hires them? Big business. Who makes it easy for them by avoiding legislation for tort reform, and making new laws that are a lawyer's paradise? Politicians who were former lawyers, as you say.

      So it's not just the legal system. It's the whole culture that thinks lawsuits are the solution to any problem, a society that completely mistrusts government to regulate properly, so end up voting in complete scumbags because they had a better funded ad campaign, a society that worships big business; allowing them to buy elections, buy laws, buy politicians outright, buy media stations and broadcast lies, and sue anyone and anything that competes with them or they don't like into oblivion in a legal, social and political environment that positively encourages that.

      It's a much bigger clusterfuck than just shooting all the lawyers will fix.

      --
      Remember kids, it's all fun and games until someone commits wholesale galactic genocide.
  4. So what? by Weaselmancer · · Score: 2, Insightful

    You're allowed to sue anyone you like for any reason you want. I could sue every single person reading this post in a John Doe lawsuit because I believe that the gray aliens told me that people who read my slashdot posts are making the value of my stamp collection drop, so I want a million dollars from every one of you. Plus expenses.

    Here, read up on this guy.

    See? You can sue anyone you want for any reason you like. Stories like these are really non-stories. About the only value is in letting you know "hey don't use these guys, they're litigious jerks."

    You can sue anyone for any reason, sure - but winning your suit is of course another matter. Let these guys bringing the suit win, then you've got a story.

    --
    Weaselmancer
    rediculous.
    1. Re:So what? by redherring728 · · Score: 4, Insightful

      "Stories like these are really non-stories." "About the only value is in letting you know "hey don't use these guys, they're litigious jerks."" Contradictory statements. There is a *lot* of value in knowing that these guys are litigious jerks. Knowing that someone is willing to sue you after screwing you isn't even remotely a non-story. It's not insignificant to be sued, whether the person suing you has a chance or not.

  5. Re:LED SCREEN? by rrossman2 · · Score: 3, Insightful

    The Samsung Galaxy S phones also use OLED screens.. Super AMOLED = Super Active-Matrix Organic Light-Emitting Dioide

  6. Re:It's called System Graph by 1u3hr · · Score: 5, Insightful
    TFA calls it Stemgraph too.

    No it doesn't. TFA says "An Apple authorized Service Provider called System Graph is suing a customer..." Perhaps it was corrected, something that Slashdot rarely bothers to do.

    However, this is yet another case of Slashdot promoting some link-whoring blog that reports a story instead of the real source.The actual (English language) source is CNET: http://news.cnet.com/8301-17852_3-20026918-71.html?part=rss&subj=news&tag=2547-1_3-0-20 which has a rather more complete story and background.