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The Case of Apple's Mystery Screw

Pickens writes "Network World reports that in the past if you wanted to remove the outer case on your iPhone 4 to replace the battery or a broken screen, you could use a Phillips screwdriver to remove two tiny screws at the base of the phone and then simply slide off the back cover. But now Apple is replacing the outer screw with a mysterious tamper-resistant 'pentalobular' screw across its most popular product lines, making it harder for do-it-yourselfers to make repairs. What about existing products in the field? Pentalobular screws might find their way into them, too. 'Apple's latest policy will make your blood boil,' says Kyle Wiens, CEO of iFixit. 'If you take your iPhone 4 into Apple for any kind of service, they will sabotage it by replacing your Phillips screws with the new, tamper-resistant screws. We've spoken with the Apple Store geniuses tasked with carrying out this policy, and they are ashamed of the practice.' Of course, only Apple-authorized service technicians have Pentalobular screwdrivers and they're not allowed to resell them. 'Apple sees a huge profit potential,' says Wiens. 'A hundred dollars per year in incremental revenue on their installed base is a tremendous opportunity.'"

26 of 845 comments (clear)

  1. A quick google search by Dunbal · · Score: 5, Informative

    This screw design was patented in - 1974. Yeah keep that conspiracy going, boys. Especially when the screwdriver costs $2.35.

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    Seven puppies were harmed during the making of this post.
    1. Re:A quick google search by Dunbal · · Score: 5, Insightful

      type pentalobular screwdriver in google - how fucking hard can that be?

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      Seven puppies were harmed during the making of this post.
    2. Re:A quick google search by idontgno · · Score: 5, Informative

      I can't believe you passed up the opportunity.

      http://lmgtfy.com/?q=pentalobular+screwdriver

      And, in the spirit of actually being immediately helpful, The Register's article about this subject had a link to a kit with the appropriate screwdriver and replacement non-bondange-and-domination Phillips screws for an iPhone 4. Just don't take it to any Apple service outlet after that; as TFA points out, they'll undo your work and put those ridiculous screws back in.

      --
      Welcome to the Panopticon. Used to be a prison, now it's your home.
    3. Re:A quick google search by canajin56 · · Score: 5, Interesting

      Philips screws are not suited for automated processes. Or rather, they were designed for automated screwing but the times have changed. A Philips drive head is designed to cause the driver to cam out when the screw is all the way in. Caming out isn't desireable, as it can damage the screw head and possibly the driver head as well. But, it's better than stripping the screw, or cracking whatever you're screwing into, which is what happens if a high speed automated driver keeps going too long with, say, a Robertson drive. But times have changed. Automated drivers are very good at torque sensing now, so they can stop the instant a screw has been driven home. So the Philips isn't optimal any longer. Caming out can damage the screw, the driver, it's not good. So the best screws to use in automated assembly are screws that can take high torque, and will not cam out. A Robertson works well for this, but isn't widely used any more. Probably because it's Canadian ;) Instead, Torx screws are most often used in electronics and automotives. They're also called Hexalobular screws. They're 6 pointed stars. Their sharp edges allow for high torque without cam out. Supposedly they last longer than a Robertson so that's why they're used instead. They're also pretty popular. Most driver sets come with Philips, Robertson, Slot, and Torx. All of mine have more Torx than anything.

      Torx also makes Pentaloblar drivers, and that's what Apple's using. So, they can say they switched to Torx because of their suitability for automated assembly. But, they did chose to go with the tamper resistant Torx, not the 6 lobed variety. They can't really say anything about that, because there's no reason. And, do you know the only people who use them besides Apple? Prisons and government schools (but I repeat myself). So it's actually an extremely apt choice on their part. "We use prison screws, try not to think about it."

      Still, they're being cheap about it. I see in the picture that they don't have the center pin. That means they're using the old pentalobular drivers, not the new, more tamper resistant, and also still patented, ones ;)

      --
      ASCII stupid question, get a stupid ANSI
  2. Re:Yay! by Mr_eX9 · · Score: 5, Funny

    I forgive them, because the word "pentalobular" is hilarious to say.

    I also don't own an iPhone, so it's all academic to me anyway. :D

  3. Re:Yay! by nicholas22 · · Score: 5, Insightful

    To be brutally honest, you shouldn't have purchased an Apple device if you valued your freedoms THAT much... It is a well documented and thoroughly slashdotted subject this.

  4. Thieves by orzetto · · Score: 5, Insightful

    Apple technicians have been ordered to replace the Phillip screws with Pentalobular screws in every device they service, according to Wiens. Apparently, you won't get your Phillip screws back.

    Isn't that called theft?

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    Victims of 9/11: <3000. Traffic in the US: >30,000/y
  5. Re:Yay! by Haedrian · · Score: 5, Funny

    *sings*
    Cellular, Modular, screws are Pentalobular.

    Bonus points to who gets the reference

  6. Blacksmiths still exist by gurps_npc · · Score: 5, Insightful
    1. Blacksmiths still exist. As do metal workshops. I live in Manhattan and have made simple tools. It is not that hard to create your own screwdriver - even of odd shapes.

    2. Yes, special screwdrivers will stop the casual tinker, but not a business man, or any other determined person. This is why most normal businesses do not use weird screws as security. The idea just pisses off your customers WITHOUT in anyway affecting competitors.

    3. Apple has always been a control freak of a company. Luckily, their are other products out there that are cheaper, just as well built, that encourage more tinkering (aka android).

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    excitingthingstodo.blogspot.com
  7. Re:Yay! by onkelonkel · · Score: 5, Funny

    Interactive Audiular...BANANAPHONE

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    None of them can see the clouds; The polished wings don't care.
  8. Re:Pentalobe... by KDEnut · · Score: 5, Insightful

    Meh, I made one using my dremel and a spare hex shank from a driver set. If any DIY'er can't do THAT then they probably don't need to be inside their phone anyway.

    Or be called a DIY'er, come to think of it.

  9. Funny by alvinrod · · Score: 5, Insightful
    The funny part is that if you read TFA, you'll notice that for $10, they offer to sell you a screwdriver to "fix" this problem.

    So go ahead, set your iPhone free with our iPhone 4 Liberation Kit! Rid your phone of those terrible Pentalobe screws forever. The $9.95 kit includes a Pentalobe driver, 2 replacement PHILLIPS screws, and a regular #00 Phillips screwdriver.

    I suppose they weren't selling all that many of these so they decided to go ahead and do some mud-raking to generate sales. You can even get one of these screwdrivers for less if you shop around. How about iFixit's diabolical plan to screw you out of a few dollars on tools?

  10. Re:speed bumps by fuzzyfuzzyfungus · · Score: 5, Informative

    When did you last open a Dell?

    They are, admittedly, ugly fuckers; but every desktop of theirs that I've dealt with in the past 4 or 5 years has been held together with a mixture of screwless plastic pieces(they've standardized on green as a visual code for "this plastic piece is an FRU) and hex-head phillips screws that can be removed with either a phillips or hex tool. Usually all the same length, too.

    Laptops tend to have some variation in length, and don't feature the convenient dual hex/phillips; but you can take the entire laptop to bits with a single phillips screwdriver, and each screw hole is labelled with the length of the screw that goes into it(ugly, yes, convenient, also yes...)

    Toshiba, on the other hand...

  11. Re:Yay! by oodaloop · · Score: 5, Funny

    It is the very model of the modern dollar generator.

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    Tic-Tac-Toe, Global Thermonuclear War, and relationships all have the same winning move.
  12. Pics or it didn't happen by karnal · · Score: 5, Informative
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    Karnal
  13. Re:While annoying... by venicebeach · · Score: 5, Informative

    When I google "torx 5 point" sans quotes i get a ton of results for suitable bits. Does Apple have some special version that are incompatible with these?

    Yes. This is not a Torx 5-point. The points of the star have been rounded into "lobes". The "iPhone Liberation Kit" being sold by ifixit will open the screws but does not actually fit them precisely so it will ruin them on the way out. They are selling it so you can get the pentalobular screws out and replace them. I suspect the other $2.35 tool people are linking to is the same thing.

  14. Wozniak's Apple Is Completely Dead by eldavojohn · · Score: 5, Insightful

    This screw design was patented in - 1974. Yeah keep that conspiracy going, boys.

    I don't know what the screw design patent has to do with it, it's more the fact that the average household does not have a pentalobular screwdriver. I'm reminded of Tim Wu's proposition that there were two Apples: Steve Wozniak's and Steve Jobs'.

    There is no conspiracy, it's just another omen that we have moved so far away from Wozniak's Apple that we are seeing this in Jobs' Apple. There's no question who's been making the most money but the days of Apple encouraging the user and hobbyist to open up their products and tinker and learn are over. Wozniak's Apple is dead. This is no conspiracy. This is simply fact; the final screw in the hobbyist's ass is yet more unneeded evidence indicating this.

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    My work here is dung.
  15. Re:Yay! by Anonymous Coward · · Score: 5, Insightful

    Don't be defensive and taking it personally. They don't REALLY think you're an idiot. They don't REALLY think you'll break your device.

    They just want to CHARGE you for 100% of device maintenance and support. It's $$$, not smarts.

    Making these things about skills and smarts is a disservice to ALL CONSUMERS b/c it gives CREDIBILITY to the company's bogus argument that this prevents unskilled consumers from causing damage and driving up support costs for everybody since #1 most consumers skilled or not will never open the device anyways and #2 of the ones who do, the % who open the device, break it, AND then try to get free support is VANISHINGLY SMALL in actual honesty.

  16. Re:Yay! by skids · · Score: 5, Interesting

    Or, you should make a point to buy a dremel before purchasing any apple products.

  17. Re:Yay! by Andrewkov · · Score: 5, Funny

    They're called iScrews.

  18. Re:Yay! by Moryath · · Score: 5, Funny

    It's the "logical next step" in all the "break this sticker with a screw hidden underneath and void your warranty" crap.

    And of course, it's got 90% of the consumer population so fucking scared that they won't break that sticker even when they need to repair a device that's 5 years old and 4 years, 9 months out of the stupidly short 90-day warranty.

    It's the same kind of brainwashing crap you get with expiration dates on bottled water (also found on non-expiring foods/spices such as honey and salt) and stupidly short expiration dates on medicines.

    Pop Sci still runs a great "void your warranty" column. I recommend reading it on a regular basis and learning to say "fuck it, void the warranty, I'm going to improve/repair my own fucking property" whenever possible!

  19. Jobs, you missed it! by Thud457 · · Score: 5, Funny

    If Apple wanted to be real assholes, they could have made the screw heads look bitchin' like this. Good luck finding a common source for screwdrivers that look like that. And then they could use trademark/copyright/DMCA to crush anybody trying to sell Chinese screwdrivers on ebay.

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    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

  20. Toobular Pentolobular Joy by Psmylie · · Score: 5, Funny

    With apologies to the folks of MST3k for shamelessly stealing one of their best ideas:

    Tom: Hey, fellas, this sure is a screwey screw in this device, isn't it?
    Mike: It sure is!
    Crow: Yet despite all the goofyness of the thing, I just can't come up with a word that describes it
    Tom: Well I can
    Mike: You can?
    Tom: Why, sure!

    Tom: Oh, it's stupid-alubulal, annoya-nonpractical pentular lobular fun!

    Mike: Aggravata-maximal irrita-scam-ulal?

    Tom: Right-o, that's the one!

    Crow: Is it frustrate-orificcal, butt-in-your-face-ical screwya from morning 'til night?

    Tom: Well you're rip-off fantastical purloin-irascable Stevejobs-an-ass-hola right!

    All: It's a swindle-a-boobulal rip-you-off-obulal Toobular Pentalobular joy!
    An expososular-buttular humped without lubular fun for girl and boy!
    An Apple-fantastical scamu-lal job-ulal financial-al steal-it-all ball

    Crow: the most defraud-o-riffical

    Mike: Fleece-yer-customeral

    Crow: con-game-el-fuck-you-lar

    Tom: Jobs-u-big-crook-ular

    All: Screw job off them all!

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    psmylie's dictionary: Godzillion (noun) Any number large enough to destroy Tokyo

  21. Re:Yay! by Anonymous Coward · · Score: 5, Funny

    I hope you never have children......

  22. Re:Yay! by LynnwoodRooster · · Score: 5, Informative

    iTunes is not their best work, but is far superior to Windows Media 1-99 (whatever version we are up to now).

    Except that I've never needed to use Windows Media Player to update ANYTHING on my Windows Mobile phone. In fact, I can simply drag and drop whatever I want, just like the phone is another memory device... Why do I need a special program to access my phone in the first place?

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    Browsing at +1 - no ACs, I ignore their posts. So refreshing!
  23. Re:Yay! by Yvan256 · · Score: 5, Funny

    They should have made the screw hole in the shape of the Apple logo.