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Mozilla Flips Kill-Switch On Skype Toolbar

An anonymous reader writes "Whenever Skype is installed or updated, it automatically installs the Skype Toolbar add-on for Firefox. Unfortunately, the add-on causes serious performance problems, slowing down some operations by a factor of 300 and is one of the top causes for Firefox crashes. As a result, Mozilla has decided to 'soft-block' the add-on, effectively killing it on all Firefox installs unless the user intentionally re-enables it. Given the extreme popularity of Skype, this has ramifications for millions of users."

44 of 284 comments (clear)

  1. do it mozilla. by Skarecrow77 · · Score: 5, Insightful

    the skype toolbar is junk anyway.

    wait, let me fix it for myself

    toolbars are junk anyway.

    1. Re:do it mozilla. by Pieroxy · · Score: 3, Interesting

      What puzzles me is companies (that are for-profit) blindly alienating customers by installing crap behind the scenes. I know that the average Joe probably notices nothing and will be hard pressed to link the firefox slowdown with the Skype install. On the other hand, skype users are not complete n00bs, so they are a population that probably has a good chance of finding out where the crap came from.

      All in all, this kind of "strategy" puzzles me. What is the toolbar for anyways?

    2. Re:do it mozilla. by by+(1706743) · · Score: 5, Funny

      You're wrong -- toolbars are awesome...

    3. Re:do it mozilla. by cboslin · · Score: 2

      Skype is wonderful as a VoIP phone, 3-way video calling tool, but a toolbar from them, no way in you know where.

      You are sooo right, tool bars are crap (junk as you put it). Why companies waste their time putting yet another attack vector into their products and on our PCs, laptops, netbooks and smart phones (no root access ~ dumb device...it just ain't smart) is beyond me. A good reason not to purchase their products/services.

      Even more unforgivable is auto update, auto upgrade or doing anything with my purchased hardware without my explicit permission, period. Even opensource companies are now making this fatal mistake. Fortunately I can switch to other Linux distros that are not stupidly attempting to control this part of my IT/Internet life. The last thing we need is having a tool bar forced upon us during an upgrade!

      Toolbars, Flash, Actionscript, .NET, that put additional scripting into our browsers without allowing us some form of control is just slowing down our surfing and opening up our life to crackers and should be avoided. Bandwidth is at a premium for most of us, they need to stop wasting what little we have. (There is not bandwidth scarcity, this is a myth created by cable/telcos in order to increase our monthly payments)

      Lets face it until our Internet providers STOP throttling our upstream bandwidth any excessive additional scripting, javascript, actionscript, crapscript, etc.. only serves to slow down our web surfing. It was bad enough to see "Loading..." that use to be reserved for inferior Flash sites and Yahoo eamil, now we see that crap on Gmail accounts too ... ugh.

      It would not be a problem if my cable upstream bandwidth which is suppose to be "up to 2Mb" were not throttled to below 10Kb the majority of the time. When scripts stop working, video sputters, web pages will not load, I check my DD-WRT logging software and see my upstream bandwidth has been restricted all the way down to 0 Kbps, with spikes to 4Kbps...pathetic. Digg is unusuable at low upstream bandwidths, as our other social media sites that use frames and extra HTML + CSS + (anything else) and especially TOOLBARS!

      One day I will have Synchronous FTTH Internet and a minimum of 10Mb/10Mb and these Cable Internet no service issues will becomes a thing of Christmas past - thank goodness. Even DSL at a promised 384KB upstream is over 300 times faster than 100% of throttled Cable Internet, DSL is cheaper too, even after paying out $200 to get started. Not a fan of AT&T, however they offer an 80% upstream bandwidth guarantee with their DSLExtreme service and the price is right, but I digress.

      People take a look at your websites, let the web surfer decide when an event is triggered, stop helping us and automating events we don't care about that only serve to slow us down. It makes your website unusable for many of us and if it gets frustrating enough, we will stop using your site, period.

    4. Re:do it mozilla. by Cwix · · Score: 2

      skype users are not complete n00bs

      Really, my roommate loves skype, She cant figure out how to work it worth a damn. Id like to throttle the person who told her about it, because Ive become customer support.

      --
      You are entitled to your own opinions, not your own facts.
    5. Re:do it mozilla. by Anonymous Coward · · Score: 4, Informative

      All in all, this kind of "strategy" puzzles me. What is the toolbar for anyways?

      Highlights phone numbers online, then adds a button so you can make a skype call to that number.

    6. Re:do it mozilla. by dougisfunny · · Score: 4, Funny

      He said Good day!

      --
      This is not the funny you're looking for.
    7. Re:do it mozilla. by miknix · · Score: 3, Funny

      hadn't posted since "...by airrage on Friday July 28 2006, @11:52AM." so just thought I would log back in and say hello. I shall now go back to my experiments. Good day to you sir!!

      you must be new here..

    8. Re:do it mozilla. by Chris+Mattern · · Score: 2

      But he has to have it! It's getting him All the Internet!

    9. Re:do it mozilla. by yuna49 · · Score: 2

      Why companies waste their time putting yet another attack vector into their products and on our PCs, laptops, netbooks and smart phones (no root access ~ dumb device...it just ain't smart) is beyond me.

      You don't see any value to having a corporate logo like Yahoo's or Norton's continuously in front of people's faces whenever they use their web browsers? Hmm, maybe you should sign up for Marketing 101.

      Most people don't care about second- and higher-order ramifications of installing something like a toolbar. In many cases they didn't install it themselves anyway. It came that way from the OEM. In the case of something like Norton, they probably feel reassured that Symantec is looking over their shoulders while they surf.

    10. Re:do it mozilla. by yuri+benjamin · · Score: 2

      Id like to throttle the person who told her about it, because Ive become customer support.

      Then stop. Unless you're getting something out of it, why be free support for friends and roommates? I'll help people once for twice as a favour, but after that I play dumb and make like I've exhausted my knowledge on the matter and refer them to a professional.

      --
      You make the mistake of thinking you can educate the fundamental stupidity out of people. You can't.
    11. Re:do it mozilla. by lorenlal · · Score: 2

      Likely, but then Skype wouldn't be using that to possibly siphon traffic to see their ads and pay to make the call... I mean, that is the real point right?

      I think Skype is quite alright for what it does... Namely communicate with other Skype users. But I was sick of that extension and sick of re-disabling it on every update. If Mozilla is blocking it for me, awesome.

    12. Re:do it mozilla. by kdemetter · · Score: 3, Funny

      We found a toolbar , may we burn it ?

    13. Re:do it mozilla. by smash · · Score: 2

      Skype has always hijacked your computer to route other people's calls.

      --
      I run: Windows, OS X, Linux, FreeBSD. Just because you have a hammer, doesn't mean everything is a nail.
  2. All I have to say is... by masterwit · · Score: 5, Insightful

    All I have to say is good for them! Yahoo toolbar here, Some-Terribly-Pointless toolbar there... as I warn people I know, always press the "Advanced Install" option and if possible.

    Skype is Adware, there I said it. Do something without the user's consent or knowledge (what is a EULA?)... I mean who uses a Skype toolbar anyway? Most people I ask usually reply, "Well I didn't know how to get rid of it..."

    Rabble rabble rabble...I hate these types of software "bonuses" and blatant "promotions". Is it just me or do companies not realize that these practices usually make the customer angry? (I mean it certainly doesn't make them happy every time they view something they disabled.) /endrant

    --
    We should start a new Slashdot and return control to the geeks. It actually wouldn't be that hard to get some users to
    1. Re:All I have to say is... by Anonymous Coward · · Score: 4, Funny

      It's code like yours which makes for buggy toolbars. You're missing the /rant tag for your /endrant.

  3. Problems with Chrome too by decipher_saint · · Score: 4, Interesting

    I had a similar problem yesterday except in Chrome. I guess I wasn't really paying attention but why the hell does Skype install toolbars without my input anyway?

    That addon was removed pretty damn quick after it crashed and locked up my browsing session. Useless crap...

    --
    crazy dynamite monkey
  4. sounds like this by nimbius · · Score: 2

    summary was written by a skype executive...just because you developed a great product doesnt mean there isnt:
    1. competition that is less popular but technologically superior, just waiting for an advance
    2. cause to assume your success and popularity are justification for sloppy software lifecycle practices.
    3. open source communities capable of reacting organically to protect their users, not your profits.

    --
    Good people go to bed earlier.
  5. Queue endless discussion on allowing add-ons... by HarvardAce · · Score: 3, Funny

    And here comes the endless 500 post thread on how shouldn't allow to install without . This then ends up becoming a debate on operating system security and rights management and 100 other completely unrelated topics. Oh, and vi is better.

    --
    Note to self: Stop putting jokes in my insightful comments so I can get something other than +1 Funny!
    1. Re:Queue endless discussion on allowing add-ons... by CCarrot · · Score: 2

      And here comes the endless 500 post thread on how shouldn't allow to install without...

      And another 501 posts complaining about other people's comments...

      --
      "I love animals! Some are cute, others are tasty, what's not to like?" - Betsy Schroeder, Jeopardy contestant
    2. Re:Queue endless discussion on allowing add-ons... by Bill,+Shooter+of+Bul · · Score: 4, Funny

      Oh, and vi is better.

      F that noise. If it was so great there wouldn't be an improved version. Having said that, Emacs has never been improved. Thus Vim is the best of all. QED.

      --
      Well.. maybe. Or Maybe not. But Definitely not sort of.
  6. Whisky tango... by Anonymous Coward · · Score: 4, Interesting

    Why do people insist on having desktop apps embedded as plugins to browsers?

  7. Good Griddance by Anonymous Coward · · Score: 2, Informative

    Thank god. I had to install skype for an interview.
    When I removed it, it decided to wipe out all my bookmarks, addons and themes for firefox.

    I was pissed, but at least I had xmarks.
    If not, there would be hell to pay.

  8. Note that each user is warned by guanxi · · Score: 2

    The toolbar isn't silently turned off; there's nothing that nefarious going on. Users are notified about what is happening, and as the post says, can re-enable the toolbar if they choose.

    That said, I'm not thrilled about anyone remotely doing anything on my computer without my explicit permission ahead of time.

  9. Auto-Installing *anything* needs to die. by Facegarden · · Score: 5, Interesting

    Anything that auto-installs needs to go to hell and burn.

    Most recent example: My boss finally starts using Chrome instead of IE. Shortly after he starts using it, he complains that Gmail won't load - it gets stuck in a reloading loop. I look it up and NO ONE seems to know what is happening. Clearing the cache - all that - nothing works. A couple weeks later, it happens to me, and I immediately notice something new - a new extension has been installed, a big green "M" in the upper right hand side. McAfee decided I needed their "safe browsing extension" (something I NEVER want), and the safe browsing extension seems to cause the gmail reload loop. I uninstalled it (just because I didn't want it) and immediately noticed that the gmail problem was resolved.

    Browser makers (well, google, and maybe mozilla) work really hard to make a kick ass, stable program, and then any jackass with some untested crap can auto-install whatever they want and bring it down. Skype, McAffee, these are supposed to be mature companies (well, some people hate McAfee, but whatever) yet they still pull BS shit (yes, two shits) like auto-installing something that isn't even stable. Or Apple installing safari automatically (but apple is already evil so that wasn't too much of a surprise).

    I really wish there were some way to make that illegal without just causing some big legal shithole. Really I just wish there was some code of honor that good software vendors would agree too - autoinstalling being something to avoid (or have a box that says "Do you want to install the Skype shitty toolbar" *making sure* to have a "don't ask me again" checkbox).

    This isn't 2003 and I don't want every toolbar you came up with installed on my machine!
    -Taylor

    --
    Worldwide Military budgets: $2100 billion. Worldwide Space Exploration budgets: $38 billion. Really, world? Really?
    1. Re:Auto-Installing *anything* needs to die. by Facegarden · · Score: 5, Insightful

      Apple installing safari automatically (but apple is already evil so that wasn't too much of a surprise).

      Apple never automatically installed Safari on Windows machines. When you use Apple's updater it will have Safari checked as an additional, optional install but you can uncheck that and Safari won't be installed. It's not hidden or automatic, the user can check or uncheck the box as they desire.

      You are wrong, sorry:
      http://news.cnet.com/8301-10784_3-9901006-7.html

      When they first introduced the tactic, it was not listed under "optional installs", but right alongside iTunes under "updates" or whatever, so it looked like an update to something you already had. For years, I just clicked "yes" to the apple updater, because it was always just there to update software I had (iTunes). And then one day, it said Safari needed an update, even though I didn't have it installed. Well, *I* noticed this, but plenty of other people didn't.

      After a little while, they moved it from "updates" to "additional installs" or whatever, but it was still checked by default. People had to pay attention, and normally with software updaters, you just say yes - its an "update".

      You build a certain level of trust with a user that your "updater" will only be used for updates, and it is an abuse of that trust to use it for installing new software without making it extremely clear that something has changed (like not having it checked by default, or having a prompt that is different from the usual software's behavior).

      You may say it would be my fault for getting duped, but what about my mom? She doesn't have a lot of money, so her computer is a few years old. She's also not very computer savvy, so she falls victim to every one of these things, and her computer is constantly loaded up with extra junk. All she wants to do is log onto facebook to message her children, and her computer is so slow she can't really do that anymore.

      The bottom line is:
      *When someone like Apple tricks a user into installing new software, they're cheating old ladies out of communication with their loved ones just to pump up their install base.*

      That is true sleezeball move.

      --
      Worldwide Military budgets: $2100 billion. Worldwide Space Exploration budgets: $38 billion. Really, world? Really?
    2. Re:Auto-Installing *anything* needs to die. by cbdougla · · Score: 2

      I agree and while I know it doesn't really do anything to fix it, every time I have to upgrade iTunes or anything that requires the Apple installer, I take a screenshot of the installer with Safari checked and send an email to support@apple.com with a bug report.

      I would invite everyone who deals with the apple installer to do this. Maybe one person can't change their mind but if they had to deal with a few thousand emails a week pointing out this problem, maybe someone might listen.

    3. Re:Auto-Installing *anything* needs to die. by Facegarden · · Score: 3, Insightful

      ... The fact that Apple later moved the install into an "optional" section at least shows that they made a move in the right direction.

      Yes, I didn't mean to say it was automatic, you had to click the "ok" button, but when they call it an update even though its not installed, that's just as sleazy as an auto-install.

      Why would you even bother trying to show them in a positive light after something like that? It was shitty, and they made it slightly less shitty after people complained. That's like raping you for a while, and then deciding to put on a condom to make it better. "A move in the right direction" doesn't mean shit when you're already so far off from the "right" direction.

      I know the original article was about auto-installs, and I may have accidentally lumped this in with that, but my point was that people need to stop doing shady things to install stuff on your computer - whether completely automated, or just deceptive. Its my computer and I'm sick of having to be vigilant all the time. Or actually, I don't mind being vigilant because its easy for me, (but I'd still rather not have to) but I'm sick of these people making crap that overloads my mom's computer. I know you can't stop spammers and bad people, but Skype and McAfee and Apple aren't *supposed* to act like spammers and bad people! You should be able to trust companies like that to not screw up your machine. I mean McAfee is an *antivirus* company! They're supposed to fight malware, not create it!

      --
      Worldwide Military budgets: $2100 billion. Worldwide Space Exploration budgets: $38 billion. Really, world? Really?
  10. Re:But you still can't uninstall it... by jack2000 · · Score: 5, Insightful

    WHY is it grayed out? WHY MOZILLA? Tell us?

    This is not acceptable, the button should always be enabled even if the file is a plugin and resides outside of mozilla's profile folders, have a delete plugin file button. When you click it if you don't have the user rights to delete the file it should automatically throw a user escalation prompt.
    How hard is it to get this right? COME ON!

    While we are at it forbid installation of plugins and extensions without direct user approval from inside firefox. What OTHER installers are doing to firefox shouldn't be trusted, not at all.

  11. Dear Mozilla by Charliemopps · · Score: 5, Insightful

    Please disable all toolbars by default. When the user logs in, pop up a page that says:

    "This program tried to install a toolbar, you probably don't need it and it's probably full of ads. The nephew you always call when you have computer trouble would seriously be mad if you enable it. Would you like to enable it at this time? If so, please type in 'yes, I'd like to be inundated with ads and malware please' in the box bellow."

    1. Re:Dear Mozilla by lgw · · Score: 2

      I do believe I would change browesers to one that had this feature. Especially if the "OK" box stayed grayed out even after you tyoed the phrase.

      --
      Socialism: a lie told by totalitarians and believed by fools.
  12. Grayed-out Addons... by kcbnac · · Score: 4, Informative

    Are installed not to the user profile. Exit Firefox, re-launch as an Administrator (Right-click the shortcut, select 'Run as Administrator' and accept the UAC prompt)

    You'll now find yourself able to uninstall that, and any previous versions of the Java Console that have been left behind by numerous updates to that piece of software as well.

  13. Re:But you still can't uninstall it... by RazzleFrog · · Score: 3, Interesting

    I agree that no outside installer should be able to install an addon without explicit permission the next time the user enters the browser. Would avoid people who don't know better than to look at all those checkbox options when they install something (like anything from Yahoo or even Java).

  14. I removed it... by Mage66 · · Score: 2

    After having Firefox crash several times because of it. I removed it. I never used it, and don't miss it. Most Skype users won't.

  15. Re:But you still can't uninstall it... by Andy+Dodd · · Score: 2

    You've got to be really careful with anything that requires user escalation... I'm not sure if there is a clean way to do this. However, this is the reason there are some "uninstallable" addons - They're addons that were installed system-wide.

    Just deleting files from Firefox unfortunately screws up uninstaller apps.

    I don't think there is a clean way to do what you want in a cross-platform manner.

    --
    retrorocket.o not found, launch anyway?
  16. Re:But you still can't uninstall it... by The+MAZZTer · · Score: 3, Informative

    Because such add-ons are installed and loaded differently from standard add-ons. Normal add-ons are per-user and reside in the user's profile; Firefox knows what this directory structure looks like and can safely remove addons. However these special add-ons are installed who knows where on your disk and a special registry entry set up to have every Firefox user profile load them. Firefox doesn't even know if it CAN be uninstalled (Example: user permissions forbid writing to the add-on's folder, likely to happen under Vista/7).

  17. Re:This is why... by gorzek · · Score: 2, Insightful

    Oh, but you "asked" for it when you didn't bother to uncheck the "Yes, install Skype Toolbar!" button during installation. Never mind that it's checked by default and most people just click "Next" until the thing is finished...

  18. Re:But you still can't uninstall it... by OverlordQ · · Score: 2

    WHY is it grayed out? WHY MOZILLA? Tell us?

    Because it's installed globally, IE for all profiles. Why should user a be able to remove it for user b?

    --
    Your hair look like poop, Bob! - Wanker.
  19. Re:This is why... by CastrTroy · · Score: 2

    Skype installing a toolbar isn't half as annoying as the JRE (Java Runtime) or my Logitech Mouse Software installing the Yahoo! toolbar.

    --

    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  20. Re:Two Comments by Jah-Wren+Ryel · · Score: 3, Informative

    1. Skype shouldn't have the ability to install an extension without explicit user agreement. I believe this is Mozilla's fault, it has been abused by others as well. Fix the extension installation process.

    No, its the OS's fault. As Mozilla is just another application with the same level of privileged access to the user's configuration settings as any other application, anything that Mozilla can do to stop auto-installers can be undone by the very same auto-installers. If Skype really wanted to, the next version of their auto-installer could turn off this "kill-switch" too.

    --
    When information is power, privacy is freedom.
  21. Stumbleupon by sourcerror · · Score: 3

    The Stumpleupon toolbar is quite cool. And there's the Webdeveloper's toolbar as well.

  22. BitTorrent Update by ISoldat53 · · Score: 2

    The latest BitTorrent update installs a toolbar even if you tell it not to.

  23. Re:But you still can't uninstall it... by GIL_Dude · · Score: 3, Insightful

    Although this idea can work, it just starts an escalation. Assume Firefox is updated to do this. Firefox has to track the information about addons it knows about so that it can detect the new one. The slimeballs that are doing this eventually figure out how the tracking works and set it to approved. Then Mozilla makes an update to encrypt the store of known addons. It stops the slimeballs for awhile. Eventually, they figure out how to copy an encrypted data blob that has several known addons already allowed - including theirs. Mozilla makes another update - this time to use some LUID type information as part of the encryption so that the files can't be copied. Another escalation. Unfortunately it is hard to stop bad behavior with technical solutions.

  24. Re:This is why... by KiwiSurfer · · Score: 2

    Skype installing a toolbar isn't half as annoying as the JRE (Java Runtime) or my Logitech Mouse Software installing the Yahoo! toolbar.

    Why bother installing the Logitech mouse software? Surely it works fine with out it?