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Is Setting Up an Offshore IT Help Desk Ethical?

theodp writes "Except for a few odd jobs,' wrote an advice seeker to The Ethicist (NYT, reg. may be required), 'I had been out of work for nine months when I was offered a job setting up an [IT] offshore help desk. Would it be ethical to accept the offer?' Randy Cohen, who pens The Ethicist column for the Times, not only advised the job seeker that it was indeed okay to help co-workers lose their jobs, but also seemed to suggest that it would be unethical for him not to offshore the jobs, saying: 'Some people feel we have a greater ethical duty to those closest to us — our neighbors — but in an era of global trade and travel, that is a recipe for tribalism and its attendant ills.' The job seeker, who noted his father's auto-industry job was outsourced, chose to ignore Cohen's ethics advice — as well as his own wife's — and declined the job out of principle. He continues to seek work. Comments?"

8 of 826 comments (clear)

  1. Any time you need to ask the question... by MadMike32 · · Score: 5, Insightful

    ...then the answer is no.

    1. Re:Any time you need to ask the question... by Anonymous Coward · · Score: 5, Insightful

      In that case, it's all a matter of what you count as your "own people". The people in your home? Your street? Your neighbourhood? Your district? Your city? Your country? Your continent? Your world? Where do you draw the line, and why?

    2. Re:Any time you need to ask the question... by Urkki · · Score: 5, Insightful

      ...then the answer is no.

      So what's "ethical" is not only fixed, but something everybody must intuitively know. As soon as something isn't intuitively known to be ethical, but raises question "is this ethical", then it automatically isn't?

      Intriguing point of view, I must say.

      Does it extend to "as long as you don't question it, it's ethical"?

    3. Re:Any time you need to ask the question... by commodore64_love · · Score: 5, Insightful

      I disagree.

      We should ask questions of ourselves ALL the time, rather than just blindly push forward. Now of course I don't mean trivial junk like, "Should I go to the bathroom?" but more serious issues like, "Do I have a right to take cash-for-clunkers, when the $3000 I'm getting comes from my neighbors' wallets? They probably need the money more than I do."

      Or: "Do I have a right to take a job that involves laying-off my neighbors?" For me the answer is not a simple one. The pros are that Indians overseas get to be employed, instead of being penniless and hungry. The cons are that I'm laying-off my neighbors, and most likely, laying off myself in the future (when my engineering job is also outsourced).

      Another consideration: In the long term, oil prices will rise, and shipping goods from China or India will no longer be as cheap as building here at home. Offshore call centers probably won't be affected, but I think it wiser to keep the factories for physical goods HERE, so we will be prepared for that coming Oil Shock (circa 2020) rather than have to rebuild from scratch.

      --
      "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
  2. Amusing by Anonymous Coward · · Score: 5, Insightful

    I find it amusing that people are in favor of giving poor people in foreign countries food and money, but are horrified at the prospect of giving them jobs.

  3. Capitalism by eldavojohn · · Score: 5, Insightful

    One of the beautiful aspects of capitalism is that it assumes everyone is inherently greedy and therefore the system is constructed so that even the greediest of society's members cannot abuse the system.

    One of the horrible aspects of capitalism is that if someone is not greedy or negatively greedy (like the man in the example) and looks out for others, they're eaten like a sheep among wolves. Of course it is not society that is harmed but merely the perceptually insane individual.

    In an age where lawmakers are trying to strike down healthcare for all of your fellow citizens and Social Security is just a cookie jar to be raped by fiscally careless politicians it's unfortunately pointless to pass up this job. You're just ensuring that you're the victim instead of someone else. Sadly, in a capitalistic society, that's not a sound plan to ensure your future and survival.

    I respect the man for his decision but as someone who has watched my father go on and off unemployment, I implore him to adjust his attitude to just consider legality and not ethics. We live in a world today where all politicians and businesses lead by example in this department and playing the game optimally means that capitalism rewards them.

    --
    My work here is dung.
  4. So all engineering is unethical? by trout007 · · Score: 5, Insightful

    I worked for years as a mechanical engineer in the automation industry. All we did was put people out of work by automating routine tasks. That is how we become more productive. Engineering is all about using your mind to improve the way things are done. This inevitably means putting some people out of work. The beauty of a free market system is that labor can move to where it is needed the most. For example.

    I helped build a machine that assembled carburetors for Briggs and Stratton. Before there was an assembly line that ran 2 shifts with 12 people each shift. The machine allowed 2 technicians to build the same number of carburetors with less scrap in one shift. So 24 people were out of a job. How can this be good? Because it frees up those peoples labor so other things can be done. When someone first starts making something it usually isn't beneficial to automate because of the capital costs. But if the product is successful and the demand it there it makes sense to automate. Then free up the labor to go to where it is needed more.

    --
    I love Jesus, except for his foreign policy.
  5. Fairness by Animats · · Score: 5, Insightful

    Just make sure that when the CEO has trouble with his laptop, he has to call the call center in Mumbai.