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A Letter On Behalf of the World's PC Fixers
Barence writes "PC Pro's Steve Cassidy has written a letter on behalf of all the put-upon techies who've ever been called by a friend to fix their PC. His bile is directed at a friend who put a DVD bought on holiday into their laptop, and then wondered what went wrong. 'Once you stuck that DVD in there and started saying "yes, OK" to every resulting dialog box, you sank the whole thing,' Cassidy writes. 'It doesn't take 10 minutes to sort that out; it requires a complete machine reload to properly guarantee the infection is history. No, there is no neat and handy way I've been keeping secret that allows you to retain your extensive collection of stolen software licenses loaded on that laptop. I do disaster recovery, not disaster participation.'"
You've never tried this, have you? The sort of person who is easily frustrated by technology but has been barely getting by on windows gets utterly enraged when presented with different UI paradigms. I know because I tried this "fix" a couple of times for people. The problem isn't that either UI is too difficult-- the problem is that you're dealing with somebody who is utterly refusing to learn anything, and handing them a new OS is asking them to learn quite a few things all at once.
Mechanics who deal with people who figured the 'little oil can light' wasn't anything serious and kept driving.
Mechanics generally draw the line at fixing the results of that for free. Yet computer repairers are often expected to do exactly that.
I think the point of particular bitterness, for the "computer fixers" is that there is something about computer fixing that seems to completely annihilate the social norms concerning asking people to exercise their job and/or job-related skills for free, because of some(sometimes rather tenuous) interpersonal connection.
When it's strictly business, lousy customers and messy problems come with the territory. For whatever reason, though, anybody whose profession remotely touches computers(even if your background in SAN architectures makes you no more qualified than anybody else to reload windows on a hosed box) is liable to be asked to perform a multi-hours slogging match under impossible constraints by assorted acquaintances and relatives of some distance...