DRM Broke Dragon Age: Origins For Days

Martey writes "Ars Technica reports that a server problem with the DRM authentication servers has caused Dragon Age: Origins players to be locked out of any saved games that include downloadable content. Quoting: 'Thanks to a combination of DRM idiocy and technical and communications failures on the part of EA and Bioware, I (along with thousands of fellow EA/Bioware customers) spent my free time this past weekend needlessly trapped in troubleshooting hell, in a vain attempt to get my single-player game to load. The problem, it turns out, was the Bioware's DRM authorization servers.'" An update to the article indicates the problems have finally been resolved.

Comments

DRM should come with an SLA

[Marble68]

When a software company embeds DRM into an application, there ought to be an SLA they are held to.
Things like:
1) Availability of DRM servers
2) A warning that unavailability of DRM servers could prevent gameplay

If we must have DRM, can we at least have some level of service with that DRM so we can actually *use* the product?

Re:DRM should come with an SLA

[griffo]

I would add a mandatory third clause:

3) DRM cannot be used unless a method is made available to remove it through a certified third party in case DRM fails, whatever the reason. (Failure to meet SLA, software company ceases to exist, etc)