Slashdot Mirror


Supreme Court: AT&T Can Force Arbitration

suraj.sun writes with this unhappy news, as reported by Ars Technica: "The Supreme Court on Wednesday ruled that AT&T — and indeed, any company — could block class-action suits arising from disputes with customers and instead force those customers into binding arbitration. The ruling reverses previous lower-court decisions that classified stipulations in AT&T's service contract which barred class arbitration as 'unconscionable.' ... In cases where an unfair practice affects large numbers of customers, AT&T or other companies could quietly settle a few individual claims instead of being faced with larger class-action settlements which might include punitive awards designed to discourage future bad practices."

42 of 415 comments (clear)

  1. Oohh.. by fuzzyfuzzyfungus · · Score: 4, Insightful

    Mandatory corporate kangaroo courts! What could possibly go wrong?

    1. Re:Oohh.. by Paracelcus · · Score: 4, Insightful

      You really deserve to live in the (business friendly) USofA!

      Does anybody still buy into the big lie (land of the free) free what? for who?
      Next election day just stand outside the polling place and laugh!

      I'm even more disgusted than usual

      --
      I killed da wabbit -Elmer Fudd
    2. Re:Oohh.. by Mousit · · Score: 4, Informative

      Sigh, replying to an AC, but...

      It is the land of laws indeed, except the court in this case ruled against those laws, not in favor or "according" to them. Had you actually RTFA'd, you'd have seen that California has consumer protection laws that ban this sort of practice. All the lower court rulings upheld California's state laws. AT&T continued to push it higher and higher to get their favored ruling. The Supreme Court most certainly did have plenty of latitude in the law's interpretation, as their ruling was that the Federal Arbitration Act takes precedence over California's own state laws.

      Yes, this is yet another ruling that very explicitly overrides the sovereignty of states' rights in favor of federal. In fact, quoted right there in TFA, is Justice Breyer's dissenting opinion that, quote "[R]ecognition of that federalist ideal, embodied in specific language in this particular statute, should lead us to uphold California's law, not to strike it down."

      But the erosion of states' rights and sovereignty is certainly nothing new, particularly to California itself. The application of federal interstate trafficking laws to medicinal marijuana grown and sold entirely within the state of California was another huge example of the Supreme Court's willingness to trample state sovereignty.

    3. Re:Oohh.. by sconeu · · Score: 4, Interesting

      While I do NOT like this decision, it does seem Constitutional.

      May I refer you to the Seventh Amendment?

      In Suits at common law, where the value in controversy shall exceed twenty dollars, the right of trial by jury shall be preserved, and no fact tried by a jury, shall be otherwise re-examined in any Court of the United States, than according to the rules of the common law.

      (Emphasis mine).

      --
      General Relativity: Space-time tells matter where to go; Matter tells space-time what shape to be.
    4. Re:Oohh.. by tmosley · · Score: 3, Insightful

      This is not the free market. This is fascism. Knowing the difference might just save your life one day.

  2. In Canada... by awehttam · · Score: 4, Interesting
    For contrast: B.C. consumers can't sign away class-action right: Canada's highest court ruled Friday that British Columbia consumers can pursue class action lawsuits even after signing contracts that appear to waive that right.

    *shrug*

    1. Re:In Canada... by Jailbrekr · · Score: 3, Interesting

      We also have pretty good labour laws. Non compete clauses are difficult to enforce as no contract can cause a person undue hardship when seeking gainful employment. So if you're only recourse is to leave the city to find work or take a significant pay cut, that non compete clause essentially evaporates.

      Yay for common sense.

      --
      Feed the need: Digitaladdiction.net
    2. Re:In Canada... by debrain · · Score: 3, Informative

      Several provinces also have legislation protecting the right to pursue remedy by Courts (effectively allowing class proceedings).

      This sort of legislation arose in response to arbitration clauses such as the one in AT&T, and in particular one in an agreement with Dell Computer (see Dell Computer Corp. v. Union des consommateurs, 2007 SCC 34, [2007] 2 S.C.R. 801), that prevented class proceedings. See e.g. paragraph 64 of Griffin v. Dell Canada Inc., 2010 ONCA 29 (CanLII) .

      An example of the legislation in question is in section 7 of the Consumer Protection Act, 2002 in Ontario.

  3. Lawyers by increment1 · · Score: 4, Interesting

    I'm slightly torn on this. On the one side, this means that there won't be ridiculous class action settlements where the class members get a $5 coupon towards future purchases while the lawyers get millions of dollars. On the other side, it effectively removes the only real consumer protection from wide spread practices.

    I'd have to say, I'm leaning more towards it being a bad thing.

    1. Re:Lawyers by fuzzyfuzzyfungus · · Score: 4, Insightful

      The fun thing about arbitration is that and individual is likely to only be involved in one or two cases, if that. This makes them a poor "customer" of arbitration services. Large companies, on the other hand, might deal with hundreds or thousands of cases a year. Guess which side an arbiter hoping for future work might consider favoring...

    2. Re:Lawyers by shadowfaxcrx · · Score: 4, Insightful

      Class actions aren't intended to bring restitution to the victims of corporate malfeasance. They're intended to apply enough leverage to significantly punish the corporations. If you want restitution, file your own lawsuit. If you want to teach the corporation never to do that again, join the class action.

      Basically, in a class action, you've already been screwed, and there's no way to get unscrewed, but at least you can take down the SOB who screwed you.

      --
      "I disagree with you" does not equal "flamebait."
    3. Re:Lawyers by jd · · Score: 5, Informative

      The problem is that the contract prohibits private lawsuits. So, if AT&T "forces" you to go the individual route, they are then entitled to have the case thrown out as a contract violation. The supreme court only ruled that AT&T could force individual arbitration, it said nothing about AT&T then having to allow said arbitration to proceed.

      --
      It's a small world and it smells funny; I'd buy another if it wasn't for the money; Take back what I paid (SoM)
    4. Re:Lawyers by drooling-dog · · Score: 3, Insightful

      The idea that you can "agree" to waive your right to legal recourse in a contract is a bit interesting, especially if you are required to do so as a condition of doing business with the other party. Is a contract really a contract if only one side is entitled to enforce it?

    5. Re:Lawyers by Lehk228 · · Score: 4, Informative

      what it means is that AT&T will suffer little to no consequences for it's fraud.

      --
      Snowden and Manning are heroes.
  4. Re:Common?? by fuzzyfuzzyfungus · · Score: 3, Insightful

    They certainly can try, apparently. It sure is a good thing that we have arbitration clauses to prevent people gang-raped on the job from having the hassle of an actual trial, when they could simply have a closed-door proceeding run by somebody hired by their employer instead...

  5. Wonderful, just wonderful by rsilvergun · · Score: 3, Insightful

    This is what 8 years of Bush bought us folks, a Supreme Court on the take (look it up, it's a fact that Clarance Thomas took bribes). Hopefully a few of 'em 'll retire while the Dems are in and Obama'll man up and put some liberals in.

    --
    Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
    1. Re:Wonderful, just wonderful by NevarMore · · Score: 3, Interesting

      This is what 8 years of Bush bought us folks, a Supreme Court on the take (look it up, it's a fact that Clarance Thomas took bribes). Hopefully a few of 'em 'll retire while the Dems are in and Obama'll man up and put some liberals in.

      Which will go stunningly well I'm sure. The courts will run like a well oiled machine then.

      Call me jaded, but when I choose between modern liberals and modern conservatives I'm really choosing which set of rights I want them to try and take.

    2. Re:Wonderful, just wonderful by clang_jangle · · Score: 4, Insightful

      Hopefully a few of 'em 'll retire while the Dems are in and Obama'll man up and put some liberals in

      Do we even have any real Liberals left anywhere? Obama, Pelosi, Clinton, and their ilk are basically so centrist they're "Republican Lite". Surely I'm not the only left-leaning person who feels unrepresented. As far as that goes, the Republicans don't do a particularly good job at representing conservatives, either.

      --
      Caveat Utilitor
    3. Re:Wonderful, just wonderful by Svartalf · · Score: 3, Insightful

      Comparing "modern" Liberals or Conservatives, I find little different...

      --
      I am not merely a "consumer" or a "taxpayer". I am a Citizen of the State of Texas
    4. Re:Wonderful, just wonderful by MaskedSlacker · · Score: 5, Informative

      I have trouble understanding how a black man can support the Party that opposed the abolition of slavery and created the Ku Klux Klan.

      You might want to crack open a history book sometime. Lincoln was a Republican. The Republican party was founded as an abolitionist party. At the founding of the KKK the south was nigh universally Democratic (because the Republicans had abolished slavery).

      Sure, the Republican party has radically changed in the last seventy years so that it's senseless to say it's the party of Lincoln or the party of Teddy Roosevelt, but that doesn't change the fact that you have no clue what you're talking about.

    5. Re:Wonderful, just wonderful by nutshell42 · · Score: 4, Insightful
      Well, there's apparently enough difference that those "modern" Liberals voted against this fuck up in a 5:4 decision while the Conservatives thought it was only fair.

      It was the same 5:4 for the money=free speech fuck up and you can bet your ass that corporations are gonna use billions of free speech to convince you that there's no difference between Libs and Cons.

      Roberts+Alito always rule corporations>government>people, Thomas votes for whatever he thinks will piss off Democrats and Scalia goes by his conscience and strictly texturalist world view which, funny thing, just about always is the reactionary side. Kennedy is the "swing vote" but the swing is broken.

      --
      Don't think of it as a flame---it's more like an argument that does 3d6 fire damage
    6. Re:Wonderful, just wonderful by Hatta · · Score: 3, Insightful

      Are you just noticing this? There hasn't been a serious leftist or even progressive candidate in my lifetime.

      --
      Give me Classic Slashdot or give me death!
    7. Re:Wonderful, just wonderful by Dcnjoe60 · · Score: 3, Interesting

      Hopefully a few of 'em 'll retire while the Dems are in and Obama'll man up and put some liberals in

      Do we even have any real Liberals left anywhere? Obama, Pelosi, Clinton, and their ilk are basically so centrist they're "Republican Lite". Surely I'm not the only left-leaning person who feels unrepresented. As far as that goes, the Republicans don't do a particularly good job at representing conservatives, either.

      Actually, since the right has moved so far to the right, today's liberal is yesterday's conservative. A lot of Reagan's proposals would be shot down as liberal sh*t today.

  6. Class actions lawsuits are ridiculous anyway. by RightSaidFred99 · · Score: 3, Insightful

    They're just a way for legal firms to make ridiculous amounts of money. They're an abomination.

    1. Re:Class actions lawsuits are ridiculous anyway. by Sonny+Yatsen · · Score: 4, Insightful

      Class action suits are good for one thing, though. Class action suits means that a firm doing something wrong will get punished with a hefty fine, especially if punitive damages are added in, which discourages them from continuing their wrongdoing.

      By contrast, arbitration claim means that individual claimants must make individual claims which is harder and results in fewer claims against the company, and thus a much lower payout.

      A company would much rather get 1000 people making individual arbitration claims and pay them 100 bucks each instead of a 10,000 people class action suit and pay out $5 million at once.

      --
      My postings are informational and does not constitute legal advice. Act on it at your risk.
  7. ... if you agreed to it by jfengel · · Score: 4, Insightful

    AT&T can only force arbitration if you agreed to it in your contract. Which you did. All major companies make it a condition of the sale.

    What the court decided is that you can't get out of your contractual agreement with a class-action suit.

    The unconscionable part here is the law that they're upholding, the Federal Arbitration Act, which basically lets you give up your right to sue. You don't have to, but they don't have to give you the service, unless you agree to meet in a court of their choosing. Which, of course, they'll always require, as long as the law allows them to.

    That's been upheld before. This case is just deciding that the federal law trumps state anti-arbitration laws. I find it unconscionable in both cases, and "unconscionable" is supposed to be a way out of contracts, but the existence of the federal law and 5 Republican appointees on the Supreme Court says I'm wrong.

  8. What is arbitration? by Caerdwyn · · Score: 4, Interesting

    Arbitration = "impartial" non-accredited non-monitored unaccountable random person bought and paid for, who if he decides for the customer more than once in a great while is fired in favor of another "impartial" random person. Alternate definition: how to bribe a civil court judge legally.

    No arbiter can be impartial. Their livelihood depends upon bias and outright prejudice (as in "pre-judging"). It is not an honorable profession.

    --
    Everybody gets what the majority deserves.
    1. Re:What is arbitration? by Maximum+Prophet · · Score: 4, Insightful

      No arbiter can be impartial. Their livelihood depends upon bias and outright prejudice (as in "pre-judging"). It is not an honorable profession.

      Like a judge appointed for life?

      Anyway, the state could set up their own arbitration board, and when a case comes up, they assign someone from the board. The companies would pay for the board, but they wouldn't have hiring and firing decisions. That would make it more impartial.

      --
      All ideas^H^H^H^H^Hprocesses in this post are Patent Pending. (as well as the process of patenting all postings)
  9. A Supreme Court No More by dmgxmichael · · Score: 4, Insightful

    Justice Roberts once again proves his obedience to his corporate masters. Once upon a time the SCOTUS was seen as above such petty matters. Now it is clearly the pawn of the corporations - and this has been obvious ever since the ruling which allowed the corporations unlimited access to fund/bribe politicians.

  10. Re:It's not "forced" if you agree to it in a contr by Anonymous Coward · · Score: 5, Insightful

    Yeah, just pick one of the zero phone companies that have no arbitration clause. What the heck do you need phone service for? Or natural gas, or electricity!

  11. Yeah, sure. by Cyberax · · Score: 3, Insightful

    So next time you'll have a choice between two operators. Both of them will have 'mandatory arbitration' clause.

    Sure, no pressure. You can always move to another country, right?

  12. Now imagine that... by GodInHell · · Score: 5, Informative

    McDonalds requires every employee to sign away class action rights -- boom, they can nick a buck off each employee every day and it will never be worth an individual suit. They can just fire you as the total from you approaches the cost of filing your claim.

    Add in Walmart and all the other chain stores and shady dealers. This ruling was NOT limited to consumer cases.

    -GiH

    (Yes, IAAL)

  13. Do They Know The Law? by StormReaver · · Score: 5, Insightful

    Don't Supreme Court justices know the law anymore? This decision is so out in right field that it doesn't even pretend to be supported by law passed by Congress. Contracts used to be invalid if:

    1) They are so one-side as to be entirely unfair.
    2) They force one party into a position because there is no alternative (the offer you can't refuse).

    Carrier-forced arbitration meets both these points. Carriers, by the nature of their enormous power relative to consumers, will always win arbitration because the arbitrators are, for all practical purposes, on the carriers' payrolls. This is because carriers are repeat customers, whereas carrier customers are not. This severely biases the arbitrator in favor of the carriers. There is no easy way to make this even remotely fair to carrier customers. This, by itself, would be enough to nullify arbitration clauses in any sane country.

    Carrier customers have no choice but to have a phone of some sort. You just can't exist in most modern markets without the ability to communicate with other people. And all carriers have the same arbitration clause in their contract, so customers have no alternative. This should also, all by itself, be enough to nullify arbitration clauses in contracts in any sane country.

    Put these two things together, and it's clear that the Surpeme Court has no intention of applying the law. It seems that they don't even bother reading it anymore. They just want to apply their own sense of right and wrong as it aligns with their political philosophies. If we had a Constitutional Supreme Court, meaning a Supreme Court defined and authorized by our Constitution, prior to this ruling, it just evaporated.

  14. Absolutely nothing. by KingSkippus · · Score: 4, Interesting

    Absolutely nothing, pretty much guaranteed.

    ...If you're a corporation.

    I think that was the whole point over fighting such a silly case all the way up to the Supreme Court--to virtually guarantee that you can never be subject to a class action case again. Let's not kid ourselves, who here thinks that any company will ever again sell any service again without a clause in it forcing arbitration and disallowing class action lawsuits?

    1. Re:Absolutely nothing. by causality · · Score: 5, Interesting

      Absolutely nothing, pretty much guaranteed.

      ...If you're a corporation.

      I think that was the whole point over fighting such a silly case all the way up to the Supreme Court--to virtually guarantee that you can never be subject to a class action case again. Let's not kid ourselves, who here thinks that any company will ever again sell any service again without a clause in it forcing arbitration and disallowing class action lawsuits?

      Note that arbitrators are notorious for overwhelmingly favoring the party which hires them. In this case, that'd be the company. This is part of a much larger and utterly foolish trend: the systematic dismantling of each available "working through the system" method of either getting justice or effecting change.

      Social unrest is like any other kind of energy. It can be neither created nor destroyed; it only changes form. It does not go away merely because you start removing the legitimate means of acting on it. Quite predictably, this is only going to lead to the exact kind of vendettas and feuds that the justice system was specifically put in place to avoid. We're already beginning to see this with groups like Anonymous.

      In fact I can sum up Anonymous quite easily. Right or wrong, I believe the reasoning goes like this: "I don't have the millions of dollars and years of my life that it takes to bring a lawsuit against a multinational corporation and actually prevail, but what I do have is some skill with computers and a lot of outrage with no approved outlet." Anonymous should be completely redundant. Instead, they are a blatantly obvious sign that the justice system is failing.

      When the authoritarian types witness this, do they feel an immediate need to reform the system? No, they don't. They haven't the wisdom. Instead, they feel a need to "crack down" on computer crimes, as though they were random events happening in a vacuum, as if that does anything to address why they are happening. Where are the leaders who actually understand how to deal with human beings? Are they extinct? Are they the ones who never desired power in the first place?

      --
      It is a miracle that curiosity survives formal education. - Einstein
    2. Re:Absolutely nothing. by causality · · Score: 3, Insightful

      That's strange, since the arbitrators have to be agreed to by both parties and very often are appointed by the court system (or approved by them). They, the arbitrators, get paid the same regardless of which side wins. Of course, the point of arbitration is to finds a solution that is palatable for both sides.

      The point was about who is paying the bill. The things you mention don't address this point. I don't know how to make that less ambiguous.

      Research the tendency yourself. Arbitration generally and overwhelmingly favors the party that's actually paying the arbitrators. I'm not talking about just a little bit, either. That's generally how business works -- the one paying the bill has the most say. It's just that in this particular business that tendency is undesirable.

      This can actually be a big benefit for the small guy. Many claims never get filed, because there isn't enough money involved to get an attorney interested. However, through arbitration, the small guy gets heard without having to go through the expense of long drawn out and expensive court proceedings.

      Did you ever wonder why it is AT&T that wants the ability to force arbitration and not a dissatisfied customer? To the point they went through the expense of paying attorneys to pursue the case through multiple appeals all the way to the Supreme Court? Does that tell you something?

      Did you suppose it was because AT&T is a charitable organization that wants the expenses of claims from as many little guys as possible? Or maybe in the back of your mind someplace did you consider that there might be another reason they want it so badly?

      I'm not trying to insult you but what you're saying is just naive.

      --
      It is a miracle that curiosity survives formal education. - Einstein
    3. Re:Absolutely nothing. by Darinbob · · Score: 4, Insightful

      Arbitration seems to be a way to guarantee that whoever has the deepest pockets will win. A long time ago I even gave up some stock options because I had to sign an arbitration agreement first with a clause that essentially said that if either party was unhappy with the solution they could demand a new arbitration with cost to be paid "equally". That is, the company with all the money keeps asking for new arbitration until I run out of money.

      An arbitration agreement is about giving up your legal rights in return for some minor momentary benefit.

  15. Conservative Jurisprudence In A Nutshell by cmholm · · Score: 3, Insightful

    Per Jeffrey Toobin, “in every major case since he became the nation’s seventeenth Chief Justice, Roberts has sided with the prosecution over the defendant, the state over the condemned, the executive branch over the legislative, and the corporate defendant over the individual plaintiff.” That’s conservative jurisprudence in a nutshell.

    As has become abundantly clear, "activist judges" are only a problem when their rulings don't fit the conservative POV.

    --
    Luke, help me take this mask off ... Just for once, let me butterfly kiss you with my own eyes.
  16. Re:South Park by Dcnjoe60 · · Score: 3, Interesting

    That's not the broadest definition that could be unreasonably imagined, we have a regime in the White House who thinks having some limited powers to regulate interstate commerce means they can force everyone to buy health insurance, as a cost of being alive.

    Yeah, shame on Obama for including the Bush proposal in his health care plan. In the US, anybody at any time can go to the hospital, whether they can pay or not. Not every place in the world allows that and many people die in the streets. However, somebody has to pay for all of those provided services and they are passed on to those who already have insurance.

    I find it odd that people don't complain about the government saying you must have auto insurance if you want to drive a car, but they do complain if the government says you must have health insurance if you want medical treatment. In either case, if you are uninsured, your actions have an impact on the rest of those who are insured.

  17. Re:I'm not sure I see the problem. by causality · · Score: 3, Insightful

    OK, so in arbitration, I get my sales tax back.

    In a class action lawsuit, if I'm the lucky first guy to file, I might get a couple G's to serve as lead plaintiff, the lawyers make tens of millions of dollars, and everyone else gets a coupon for $10 off their next phone.

    How much did I really lose here?

    The question you pose is valid only if you believe the entire affair is all about your personal financial gain and how to maximize it.

    --
    It is a miracle that curiosity survives formal education. - Einstein
  18. Re:South Park by Culture20 · · Score: 4, Funny

    Yeah! The democrats had unassailable majorities in both houses of congress, but it was the republicans who did it! And they were the ones who prevented the democrat supermajority from passing (or even writing) a budget. They have magical powers, those republicans....

    They turned me into a Newt Gingrich!

  19. You're behind the times. by jeko · · Score: 5, Informative

    You're thinking of the way things use to be. Arbiters are currently chosen by the corporation. You have no say in who hears your case. The Christian Science Monitor reports that the arbitration firms find in favor of the corporation against the consumer 98.4% of the time and the remaining 1.6% offer consumers laughably small compensation that does not even come close to making them whole.

    Let me put it bluntly to be clear. No consumer has ever won in arbitration. Under the current regime, none of them ever will.

    --
    He put his boots up on the table and made a face. "The sig," he smirked. "You can waste your life in search of the sig."