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Aaron Computer Rental Firm Spies On Users

An anonymous reader writes with word from Yahoo news of a lawsuit "filed on behalf of a Wyoming couple who said they learned about the PC Rental Agent 'device and/or software' inside the computer they rented last year when an Aaron's Inc. store manager in Casper came to their home on Dec. 22. The manager tried to repossess the computer because he mistakenly believed the couple hadn't finished paying for it, the couple said. Brian Byrd, 26, said the manager showed him a picture of Byrd using the computer — taken by the computer's webcam. The image was shot with the help of spying software, which the lawsuit contends is made by North East, Pa.-based Designerware LLC and is installed on all Aaron's rental computers."

5 of 510 comments (clear)

  1. Whoops by bfmorgan · · Score: 5, Informative

    These stupid companies think they can treat their customers like children and in the process shoot themselves in the foot.

    --
    I hope this caused some synapses to fire.
    1. Re:Whoops by avgjoe62 · · Score: 5, Informative

      Funny. If you read TFA, you'll see that the couple in question had paid off the computer and now owned it outright. The store manager was mistakenly trying to repossess the computer and that revealed the spyware to them. So, obviously, they could afford the contract. Nothing clear about it.

      The point of the article is not poor people make bad decision, get computer repossessed. It was about a company still having spyware on a computer that was owned by their former customers.

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      How come Slashdot never gets Slashdotted?

  2. Re:Rent a computer? by adolf · · Score: 4, Informative

    My math says it's not so different from paying for a new PC with a credit card at not-very-favorable rates.

    And, in both cases, there is the opportunity to buy/pay off the thing at any time. Aaron's retail prices tend to be on the high side of things, but not outlandishly so (in my observation).

    And for some folks, renting is a distinct advantage: Why buy a thing, just to replace it a year or two later (and fuss with selling the old one), when you can just rent the current thing and have it replaced when it is deemed old?

    These aren't leases. They're just month-to-month (sometimes, week-to-week) rentals. Need a fast laptop for a project, with no foreseeable need for one after that? Just rent one.

    Want an additional comfy couch for the house and a big TV to watch "the game" on with your pals, and a dedicated fridge to keep the keg cold until it runs out, but have no desire for these things to take up long-term space? Rent 'em. They even drop them off and pick them up. (Hell, with the deposit for them, even the keg+tap might be considered to be a rental...)

    Of course, there's the dark side, as well: Want a new computer, long-term, but can't afford one? Rent-to-own might not be the most practical choice.

    All that said: I, myself, don't rent anything. I buy my houses and have my own name on the deed, I buy my cars, and I buy my electronics and furniture. I have rented apartments before, but got out of that game as quickly as possible. The closest thing I do to renting things, these days, is Netflix.

    But I'm not allergic to the concept.

    YMMV.

  3. Re:you can't consent to child porn by johncandale · · Score: 5, Informative

    http://www.solresearch.org/~SOLR/rprt/LookNow.asp#Sct_1_NakedKidPics There have been many dozen cases of people taking pics of their baby kids in a bathtub or otherwise half dressed and successfully convicted. I pulled that link in about 10 seconds of google but I'm sure /. and others have better links. Please please read the news once and awhile so you know why people are upset about privacy going bye bye and the myth of "if you have nothing to hide..." Even if you won on appeal, you still have years of your life with the added stress of a young child ruined.

  4. Re:Rent To Own by GeckoAddict · · Score: 4, Informative

    The rule you're describing is simple, pay things in the following order of priority:
    Loans and payments that can't be discharged in bankruptcy (student loans, child support, etc.)
    Secured debt (house, auto)
    Unsecured debt (credit card, medical, etc)

    And as someone who just had to do it: my wife had a medical emergency that required surgery, and we owed a few grand that I didn't have at the time. I called them up, they asked 'can you afford $150/month? Yes, OK, that will be your payment at 0% until paid'. Medical places would much rather get paid slowly than not get paid at all.