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Sergey Brin: Windows Is "Torturing Users"

jbrodkin writes "Google created Chrome OS because Windows is 'torturing users,' Google co-founder Sergey Brin says. Only about 20% of Google employees use Windows, with the rest on Mac and Linux, and Brin hopes that by next year nearly all Googlers will be using Chromebooks. 'With Microsoft, and other operating system vendors, I think the complexity of managing your computer is really torturing users,' Brin told reporters at Google I/O. 'It's torturing everyone in this room. It's a flawed model fundamentally. Chromebooks are a new model that doesn't put the burden of managing the computer on yourself.' Google claims 75% of business users could be moved from Windows computers to Chrome laptops."

27 of 645 comments (clear)

  1. Isn't leaving things out fun? by Rhywden · · Score: 5, Insightful

    I love how "With Microsoft, and other operating system vendors, I think the complexity of managing your computer is really torturing users" becomes "With Microsoft, I think the complexity of managing your computer is really torturing users"

    1. Re:Isn't leaving things out fun? by Rary · · Score: 5, Insightful

      A more accurate headline would've been "Sergey Brin thinks managing your own computer is 'torture'."

      More interesting is the implication that, with the exception of about 20% of their employees, the brilliant engineers at Google can't handle managing their own computer. I use Windows at work. I can't say that I spend a whole lot of time "managing" my computer. I'm too busy getting work done— and hanging out on Slashdot, of course ;).

      --

      "You cannot simultaneously prevent and prepare for war." -- Albert Einstein

    2. Re:Isn't leaving things out fun? by jimicus · · Score: 3, Insightful

      I use Windows at work. I can't say that I spend a whole lot of time "managing" my computer. I'm too busy getting work done— and hanging out on Slashdot, of course ;).

      If you're working for a company of any appreciable size, there is a very good chance your IT department is using AD to ensure that the amount of work you have to do in terms of managing your computer is nil or as near as possible nil.

      If you're not working for a company of any appreciable size, the amount of work you'd have to do is pretty small anyway.

    3. Re:Isn't leaving things out fun? by Halo1 · · Score: 3, Funny

      The Mac loses its network connection constantly

      Now we finally know why it takes forever to copy that 17MB file.

      --
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    4. Re:Isn't leaving things out fun? by whoever57 · · Score: 5, Insightful

      . Every year or so I wipe the drive with a fresh XP-CD install, and need to reinstall my favorite programs, but that would be true of any OS, whether it's Mac, Lubuntu, or Chrome. Otherwise WinXP just works

      You have the strangest idea of "just works". Needs a re-install every year is part of "just works"? And, unless you are moving to a newer distro, Linux distributions don't need a re-install every year.

      --
      The real "Libtards" are the Libertarians!
    5. Re:Isn't leaving things out fun? by tuffy · · Score: 5, Insightful

      If you've been using Windows for 20 years, naturally it's not going to seem very hard to manage. But for computer illiterates, stuff like files and folders are baffling - not to mention what happens when they're faced with the control panel.

      A lot of people just want some appliance that lets them read email and browse the web with a minimum amount of maintenance. That's why they're out buying iPads and that's where this CromeOS thing is aiming for also.

      --

      Ita erat quando hic adveni.

    6. Re:Isn't leaving things out fun? by godefroi · · Score: 3, Insightful

      Some things are just quicker and easier when done from the command line - provided that you happen to know the commands, of course.

      I'm pretty sure that's exactly what Sergey is referring to when he says "torture". If Windows, by his definition, is torture, then Linux is doubly so.

      This is all shocking, of course, given that Google is trying to push a whole new level of walled-garden computing on us. Think you'll get a command shell on that shiny new ChromeOS computer?

      --
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    7. Re:Isn't leaving things out fun? by irreverentdiscourse · · Score: 3, Insightful

      Unless you watch goat porn all day, XP doesn't need to be reinstalled every year either. That's poor management of your own computer, maybe you are their target user... and better suited for a simpler ChromeOS?

    8. Re:Isn't leaving things out fun? by Eric+Green · · Score: 4, Insightful

      So, Rary, what is your backup policy? Do you do daily full backups rotated off-site, or do you rely on a single backup that is overwritten every day? Have you tested your restore mechanism to make sure that your backups can get you back to where you were the previous evening? If you lose a file, do you have a mechanism in place for retrieving it from backups? What if the file isn't on your most recent backup, do you have some way to retrieve it from a past backup? What mechanism do you have in place for validating that Windows updates do not break critical software on your system? Are you using a user ID that has install permissions in system folders? Do you have Javascript enabled or disabled in your browser? Which antivirus are you using? Which firewall program are you using, and what firewall exceptions are needed in that firewall for the software you require for your work to run? What anti-spyware program are you using, and are you *sure* you don't have spyware installed on your Windows system?

      If you're using Windows at work at even small companies, you're using AD, where all these configuration decisions are made by the network administrator team and your desktop is pretty much locked down, with the exact validated set of software and OS patches needed to run, and you don't have administrative access to fubar the system. The usual exception is if you're a developer, where you need to regularly blow things away to test your software. Even there, you're better off using VMware or KVM rather than doing it on actual physical hardware.

      BTW, Linux isn't much better here, other than that it usually comes pre-configured with defaults that work for most folks for everything except backups. I have glumly come to the conclusion that if I want something equivalent to or better than MacOS's Time Machine on Linux for doing time-based incremental backups, I'm going to have to write it myself, and it's going to have to rely on LVM's snapshotting mechanism to do a consistent backup until BTRFS is ready. Yay team. At least we have SQLite nowadays, not like when I designed BRU Server back in the late 90's...

      That said, ChromeOS isn't useful for me. It might be useful for my mother, though. All she does is read email and browse the Internet. The only reason her machine, an HP laptop, isn't a reeking virus-infested spyware-riddled useless pile of plastic is because my brother does all the administrative stuff for her. Otherwise it'd be useless.

      --
      Send mail here if you want to reach me.
    9. Re:Isn't leaving things out fun? by Hijacked+Public · · Score: 3, Insightful

      I use Windows at work and OSX at home and if, under the heading 'managing', you lump having to respond to all the little administrative nagging that Windows does I'd have to agree that is is torture.

      Windows can't seem to understand that I'm working on something, even though Microsoft made both the OS and the word processing program I'm using. the OS blits things at me from the taskbar that I don't care about: your AV hasn't been updated recently, updates are available, three or four distinct messages just for plugging in a USB drive, it can't see my wireless network, etc etc. Then you have all the 3rd party crap doing the same thing, which I can't blame Microsoft for directly but can be unhappy that they've enabled that kind of behavior by their ridiculous security model that gives installations free reign over the entire OS.

      By contrast OSX, when it has updates, opens a dialog in the background. If it loses a wireless connection or can't find one it doesn't do anything disctracting. If I plug in a USB drive an icon simply appears on my desktop, no celebration of having accomplished that mundane task is launched.

      Curiously, with iOS Apple can't seem to apply this same practice of getting the administrative debris out of the user's way so they can actually use. If they don't fix notifications before my phone is up it's off to Android for me.

      --
      "Sacrifice for the good of The State" - The State
    10. Re:Isn't leaving things out fun? by tuffy · · Score: 3, Insightful

      I'm also not sure, even on a browser based setup, how you are going to avoid some sort of hierarchical folder / file structure for organizing your mail / bookmarks / photos / videos / documents / whatever. If people are confused by files & folders in Windows, they are still going to be confused by that in Chrome.

      Computer illiterates don't organize things hierarchically, at all. Look at their desktops. Once in awhile they'll put things of value in a particular folder, but most of the time everything's just spread out all over until their screen is filled with icons. Or their email box is one giant list of messages they'll either scroll through, or use the search box to sort out.

      For these folks, that sort of organization isn't something they understand the value of, or would be able to accomplish if they did. It's "computer maintenance" stuff which is taking time away from the other things they'd rather be doing.

      --

      Ita erat quando hic adveni.

    11. Re:Isn't leaving things out fun? by thsths · · Score: 3, Informative

      > If Windows, by his definition, is torture, then Linux is doubly so.

      I don't think so. Linux has is problems, but most distributions have a pretty sound "no none-sense" concept when it comes to PC maintenance. Automatic updates actually work, cover all applications (not just the OS), do not fail because of locked files, and reboots are rarely required. Linux viruses are very rare, even on Joe's and Jane's default Ubuntu installation round the corner.

      MacOS is also doing much better, making this mostly a Windows problem.

  2. Google thinks people shoud use their os, shocker by Anonymous Coward · · Score: 4, Insightful

    Really? This passes for a story, this is a blatant ad.

    I feel no torture as I write this from my Windows box.

  3. Another shocker by LighterShadeOfBlack · · Score: 4, Insightful

    Company bringing out product says competition bad. News at 11.

    Negative quote about "Microsoft and others" summarised on Slashdot as negative quote about Microsoft. News at 11.

    Is anyone else as bored of this shit as me?

    --
    Spelling mistakes, grammatical errors, and stupid comments are intentional.
  4. Wait, what? by Anonymous Coward · · Score: 5, Funny

    They use Linux (amongst others) because managing Windows is too complex. Seriously?

  5. Echo of Marc Andreesen. by 140Mandak262Jamuna · · Score: 4, Interesting
    At the height of hubris on the IPO of Netscape, Marc Andressen was confidently predicting that the browser could become the standard interface for all applications and the underlying operating system would be reduced to some kind of commodity like the beige boxes. We all know what happened after.

    This time around, the big difference is, Google has a revenue stream, some independence from Windows and management has some proven track record. But they are not competing against Windows95 either. Every niche from phone size all the way to 35 inch cine screen, from sub Gig memory machines all the way up to 128 GB monsters, are fully populated and variety of processors and OSes and business models proliferate. May be Chromachines will cut through the clutter and succeed. Or not. Only time will tell.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
    1. Re:Echo of Marc Andreesen. by gmueckl · · Score: 3, Insightful

      The opportunity for browsers to take over the desktop has been stronger than ever with the rise of such heterogeneous environments on phones, tablets, PCs, home appliances, gaming consoles etc. because it's a sort-of unified platform that faces the user and is simple to use with the juicy meat of the applications neatly tucked away in some server room in a totally controlled, purpose-built and professionally managed environment (for what that's worth - shrug). When you're able to target the browser you don't have to deal with half a dozen completely different system interfaces anymore on the client side, meaning you don't have to rewrite your client big time for every new platform that comes along.

      And Google actually knows how to run the servers and write the software in order to make a profit. So the chances are that Google will take a considerable portion of the market with this. If this is for better or worse, only time will be able to tell.

      --
      http://www.moonlight3d.eu/
  6. Windows tortures users... what's new? by erroneus · · Score: 4, Insightful

    The things [exclusively] Windows users experience passes for "normal" most of the time and they never realize the abuses they deal with on a regular basis.

    These things simply don't exist in other OSes. Things like shutting down taking almost as much time as starting up? What could be going on in the background in the shut-down process that could or should take so long?

    But to be fair, it's not just Microsoft Windows that is the cause -- it's all those damned vendors who feel like they need to install a "quick load widget" with every program. And guess what happens when EVERYTHING installs one of those? Yup! (Damn you HP and all the rest! We don't want you quick-launchers and your damned ink/toner monitors!! We don't want your convenient drag and drop DVD burner tray applet!!)

    This is what really tortures users. Any one of these things by themselves are not so bad. But any combination of them will cause torture.

  7. Read between the lines by Manip · · Score: 5, Insightful

    If you read between the lines, this is a play to take away a user's ability to change the system rather than hiding that complexity to make the system easier to use. The difference is, in principle, about who ultimately controls the system. Google are going to roll out an Apple-like OS that locks the users in and make the same claim Apple makes about a better user experience to justify their choices.

    Also, as a random aside, any company which moves their staff to Linux has lost a lot of legitimacy when they claim they have interests in bringing up the standard of usability or the user experience. Linux is far worse than Windows in terms of user experience (& complexity). I wouldn't even compare Linux to Windows 7, I would compare Windows 95 to Ubuntu 11, and honestly feel Windows 95 would win that battle.

    Last point, I bet 70% non-Windows, means at least 60% on OS X, and approximately 10% on Linux.

  8. True for most users by Neil+Boekend · · Score: 3, Insightful

    Most users I know can not be trusted with managing their own system. Common users switch of UAC, clearing the path for virusses. Common users use outdated licenses of useless AV packages (so they will not get updates) clearing the path for virusses. Common users feel backups are a waste of time or forget about them. Common users install stuff to watch pr0n or puppies. Common users click links in mails from friends, even if it's clear the mail wasn't actually send by said friends. Common users don't know shit about how to use a computer responsibly.
    For them a Chromebook could be a good solution.
    I am not a common user (although I am not above doing stupid things). I want to be able to configure my system to MY preferences, not some default that makes me cringe in some corners of usage.
    As with everything: there is no such thing as a single perfect solution.

    --
    Well, I might have a way, but it only works on a semi spherical planet in a vacuum.
  9. Well I must be in that other 25%, then by davidbrit2 · · Score: 4, Insightful

    I'd like to see a DBA, or anybody in IT for that matter, run Chrome OS nearly exclusively. That would be torture.

    And I don't have to spend any undue amounts of time "managing" my computer. Maybe a new software package here and there, an occasional security update, driver update, etc. It's less effort than the real work I do, that's for sure.

  10. VortexCortex: ChromeOS is "Torturing Developers" by VortexCortex · · Score: 5, Interesting

    Hi all. Where's my Compiler & distributed revision control? (GCC, GIT), Why can't I rewind a Google Doc? Where's my local LAMP stack? Postgresql? SQLite? Code folding and syntax highlighting in Google docs? Not there? B-But, it's running on top of GNU/Linux. I know it's using some of this underneath, why can't I access it within ChromeOS? This hurts, it's the most limited OS I've ever seen short of on a dumb "smart phone".

    No thanks, I've already got all of the benefits of Google's model of cloud storage... I'll keep using my traditional model of robust "cloud" storage: An editor with auto-save enabled, editing files in a local GIT repo, with a cron job doing git commit & git push every 5 minutes or so. Note: that remote repo -- it's part of my private cloud; I also have a cron job that creates a daily private bittorrent of my media collection -- my other PCs rsync the torrent & use BT to distributively sync the media folders I've selected them to store. Bonus, when I'm offline I still have access to all the important data, and some of whatever entertainment data I'm liking right now.

  11. You may be doing that more often than needed by name_already_taken · · Score: 4, Insightful

    I've had Windows XP for almost ten years now, and I don't have to "manage" anything. Every year or so I wipe the drive with a fresh XP-CD install, and need to reinstall my favorite programs, but that would be true of any OS, whether it's Mac, Lubuntu, or Chrome.

    Seriously? Do you really need to?

    I've got a Windows 2000 install that's still going strong at 10 years old, and a couple of XP installs well over 5 years old. We even have a couple of Linux systems that have been running continuously longer than you keep Windows XP around - we only had to restart them during a UPS replacement. The Mac OSes only get upgrades (which counts as an install, I guess) when The Steve unveils a new version, so the system OS install I'm using right now is however old 10.6 is (about a year and a half). I have an install of OS X 10.5 on a PPC Mac at home that is still working just fine after 5 years.

    So, this begs the question, what are you doing to screw up your XP installs in a year?

    Even my boss, the resident malware catcher (seriously, I think he actively tries to get malware on his system) is using a three year old install of XP.

    I think you'd be safe to extend your reinstall interval.

    --
    Putting moderation advice in your .sig lowers your karma!
  12. Re:Google spy agency by Desler · · Score: 3, Funny

    I think he meant to say "It's torturing me that more people aren't sending us all of their data."

  13. If managing windows is "torture"... by wjousts · · Score: 4, Insightful

    ...I'm pretty sure Linux ain't the cure.

  14. For most, system admin is a total waste of time by Theovon · · Score: 3

    I'm a chip designer. While I've always been very good at software, I prefer hardware, and as I have moved more and more in that direction, I have come to feel that software stuff is mostly bullshit. Software is the stuff you write to give high level direction to the hardware. So why is everyone doing such a crap job of it? Ok, I've written GUI-based apps, plenty, and it's not easy to make a really intuitive interface. But I still can't see how CEOs of software companies like Microsoft can look at themselves in the mirror. They spend billions of dollars developing software that is absolutely horrid at automating the most basic of tasks. Computers are fantastic at fast, repetitive tasks. Making your PC connect to wireless reliably is one such task. So why can't they make it work right 100% of the time? I should never ever have to type in something that the computer can look up for itself. I should never have to do maintenance that's obvious. There are many unexpected things that happen as a result of bugs (these are unintentional) and hardware failure (shit happens). These are the times when someone has to look under the hood, because the result is largely unanticipated. This is reasonable. However, if there is something in a textbook that you can teach to someone, then it's KNOWN, and it should damn well be automated. If you can make a human procedure for it, you can make a software procedure for it. (And I'm talking about simple stuff, not computer vision or SPAM detection, although SPAM detection is automated and quite good. Irony?)

    Not EVERY action can be anticipated, otherwise there would be no need for user interfaces at all. It's the things that have to be done the same way every time for everyone that should be automated. Interestingly, some software is trying to be smart and anticipate. Like automatic text substitution and spellchecking. Those don't always work right, but at least they're trying, and they're getting better at it. Similiarly, there's the way browser URL bars and search bars try to anticipate what you're trying to type and give you suggestions based on what others have done. Those are awesome (pun intended).

    I actually use the command line a lot. For instance, I compile stuff using gcc. That's me doing development, not admining the machine. I also sometimes do stuff using bash that could be done using Finder (yes, I use a Mac, but I have Windows in a VM, and I have a Linux server at home). Again, that's me doing something I want to do with my files. But for the most part, you should just be able to turn your computer on, and have it get the hell out of the way of what you want to do. Want to type email? You select the Mail app, click the Compose button, and off you go. Aside from perhaps a few security measures (some of which are also lazy bullshit in the way they're designed), nothing should get in the way of that action.

    Now, some of you out there like mucking about with the innards of their operating system. And that's cool for you. I know about this stuff do, and I do it better than most software engineers or CS grads. (Indeed, someone must know this, so that someone can write the OS and program the automated procedures.) But for MOST people, including those of us who have Ph.D.s in Computer Science, we have OTHER WORK TO DO. And this software bullshit (or bullshit software) is just SLOWING US DOWN.

  15. Re:Home users don't want to do even that much work by toastar · · Score: 4, Funny

    Dude, Just because you fix her PC, It doesn't make her your girlfriend.