Ask Slashdot: How Should Sony Compensate PSN Users?

Posted by timothy on Thursday May 12, 2011 @07:18AM from the coupons-for-a-2d-helping-of-course dept.

ogar572 writes "So Sony is going to give 20 million+ PlayStation Network users (numbers vary based on what article you read) two free games and free credit protection (US only) for what happened a few weeks ago. I for one do miss playing Black Ops online, but I have made it through this outage by doing other, more productive things. What I am most frustrated about is the lack of consistent details and information via email about what is going on. Now Sony says that they are going to compensate us with two free downloadable games (more than likely I have never heard of these games before). I would have been satisfied with the free credit protection. Now that they want to offer me 2 games, why can't I pick any 2 games that I want? I mean, my personal info is now probably being sold on the black market because of Sony. What do you think Sony should do, if anything, to compensate for what has happened?"

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All I Want. by Seumas · 2011-05-12 07:25 · Score: 5, Informative

All I want is for Sony to get things back online and learn some lessons from this. I don't want gifts or subscriptions or any other stuff. Just learn the importance of pro-active security measures. Always be validating the integrity of your systems. Have people on the payroll who can deal with these things instead of having to hire out for them after the fact. Especially when you're directly involved in litigation and supposedly under threats of "hacker" groups. And learn how to communicate with your customers. Take a lesson from the LastPass guys, for example.
I don't want trinkets. Just get your shit together.