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AppleCare Reps Told To Skirt Malware Questions

Posted by timothy on from the neither-confirm-nor-deny dept.

Dominare writes with this bit from ZDnet: "'A confidential internal Apple document tells the company's front-line support people how to handle customers who call about malware infections: Don't confirm or deny that an infection exists, and whatever you do, don't try to remove it.' So basically, now that Macs have their own equivalent to XP Antivirus the best you can hope for is to be pointed at the store where you can buy something that may or may not fix your problem ... nice."

5 of 389 comments (clear)

  1. OSX by BmlA · · Score: -1, Troll

    To be fair, I have never had any malware with OSX and I'm certain I will not. OSX by its roots (BSD) means it doesn't get the kind of malware that plagues all those M$ Windows computers. I feel safe with OSX and have no need for antivirus. If you give our your root password to a random program, well, you're stupid. But if you use Windows you get infected just by connecting to the internet. I've never had such experience with my Mac.

    1. Re:OSX by hjf · · Score: -1, Troll

      But if you use Windows you get infected just by connecting to the internet. I've never had such experience with my Mac.

      Well, better get used to it, fanboy.

    2. Re:OSX by morari · · Score: -1, Troll

      If you give our your root password to a random program, well, you're stupid.

      Isn't being stupid a qualifier for owning Apple products though? I mean, who else would pay such inflated prices for mediocre hardware and locked down software?

      --
      "He who can destroy a thing, controls a thing." --Paul Atreides, Dune
  2. So? by NiceGeek · · Score: 0, Troll

    Microsoft doesn't support removal of the hordes of malware on it's platform either.

  3. Re:in other words... by Khyber · · Score: 1, Troll

    Your fucking system is infected.

    Not making a recommendation while the user likely CONTINUES TO USE THE INFECTED SYSTEM is IRRESPONSIBLE.

    How the hell is this a difficult concept to understand?

    --
    Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.