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Skype Issues Software Fix For Windows and Mac Users

jbrodkin writes "Skype has released a new version of its Windows software to fix the problem that has kept some Skype users from logging in and making calls yesterday, and plans to issue a similar update to Mac users later today, the company said. Skype, which is in the process of being sold to Microsoft for $8.5 billion, previously gave users instructions on how to fix the problem, which involved deleting a 'shared.xml' file. While Windows and Mac users are being given a software fix, Linux users still have to fix the problem manually (but they can handle it). Still unknown is what caused the Skype outage. Skype said it affected only a small percentage of users, but hasn't explained the cause. Skype has at least updated its status page to reflect the outage, however. Even after issuing yesterday's fix instructions, the status page had claimed for a while that sign in and registration were 'all working normally.'"

10 of 61 comments (clear)

  1. Re:Sure, its possible to fix it in Linux.... by Shikaku · · Score: 2

    That's a lie. You just have to delete the shared.xml file just like the manual fix in Windows or Mac, except it's in ~/.Skype/shared.xml

    So just rm ~/.Skype/shared.xml

  2. Re:Linux updates by sakdoctor · · Score: 2

    2.2.0.25 is packaged for Ubuntu, Debian, Fedora and SUSE.

    I personally like how the Linux version is neglected, because it doesn't get all the faddy junk features.
    Last time I saw win skype, it looked worse than QQ.

  3. Re:Ah skype, I'll sure will miss you (not) by sakdoctor · · Score: 2

    Interesting use of Data URLs for Goatse linking.

  4. Re:Ah skype, I'll sure will miss you (not) by nystire · · Score: 2

    Thank you for that informational link. I'm sure that you will really manage to help the hundreds of people out there who are looking for such a specific client.

  5. Re:Sure, its possible to fix it in Linux.... by networkzombie · · Score: 2

    He is trolling for users to click on his slashbomb. ratmouse 2205818. They give an account to anyone these days.

  6. How is this different than yesterday's news? by God_TM · · Score: 2

    Isn't this the automatic patch that they mentioned yesterday? It fixes the same issue people were having before, but without the manual operation of:

    Windows
            1.If the Skype icon is displayed in the system tray at the bottom right of the screen, right-click it and select Quit.
            2.Click Start, type "run" and press Enter. (On Windows XP: Click Start and then Run.)
            3.Type "%appdata%\skype" and click OK.
            4.Locate and delete the file shared.xml. The file may be displayed as shared if file extensions are not displayed by default on your computer.
            5.If you cannot find this file: Click Start, type "run" and press Enter. (On Windows XP: Click Start and then Run.)
                    Type "control folders" and click OK.
                    In the View tab, ensure that Show hidden files and folders is enabled.
                    Repeat the instructions from the beginning.

            6.Restart Skype.

    Mac
            1.Open Finder and locate the following folder:

    ~/Library/Application Support/Skype
            2.Delete the file shared.xml.
            3.Restart Skype.

    The ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

    Linux
            1.Go to the following folder: /home/YourLinuxUserName/.Skype
            2.Delete the file shared.xml.
            3.Restart Skype.

    The Skype folder is a hidden folder - please check Show hidden files in your file browser to view and access it.

    This info is obtained from: http://heartbeat.skype.com/

  7. Re:Missing Fix by SimonTheSoundMan · · Score: 2

    Any Mac user with common sense has downgraded to version 2. Version 5 isn't worth it, so I wouldn't worry too much.

  8. Re:Missing Fix by jd · · Score: 4, Interesting

    Microsoft buys Skype. Skype announces a stoppage to all support for Linux. Skype suffers mysterious outage that gets fixed for non-Linux users.

    --
    It's a small world and it smells funny; I'd buy another if it wasn't for the money; Take back what I paid (SoM)
  9. Skype 5 is a nightmare by rsborg · · Score: 2

    Agreed. I don't need multi-user video, so I'm fine with Skype 2.8 on Mac (gotten on oldversion.com)

    --
    Make sure everyone's vote counts: Verified Voting
  10. Re:Missing Fix by badboy_tw2002 · · Score: 3, Insightful

    It goes deeper than that. Microsoft plants employees 2 years ago to stop version updates on Linux. Linux version is two years out of date. Two years later, Microsoft buys Skype.

    I think we can all connect the dots here.