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Motorola CEO Blames Open Android Store For Phone Performance Ills
angry tapir writes "Motorola's CEO blamed the open Android app store for performance issues on some phones. Of all the Motorola Android devices that are returned, 70 percent come back because applications affect performance, Sanjay Jha, CEO of Motorola Mobility, said during a webcast presentation at the Bank of America Merrill Lynch Global Technology conference."
They continually fail to address glaring issues with many of their Android products. They are often harsh when dealing with customers over on their support forums (I'm looking at you, Matt!) and they almost never give a straight answer. The whole "I have no new information" spiel is really getting old over there.
Now I understand that many products have their problems. However, Motorola are just stupid when it comes to fixing them.
If you read the article he does raise valid concerns about poorly performing apps that may degrade the user's experience. He's not merely complaining, he's also suggesting a possible solution:
"Motoblur collects information about customer use of applications and how that use relates to functions like power consumption. With that data, Motorola learns which applications drain power. "We are getting to the place that we should be able to warn you," Jha said. He envisions presenting a notice to users when they launch an application alerting them that using the application will drain 35 percent of the phone's power, for example, he said. The user can then decide to continue or conserve power."
A Cliq, to be precise. And if I could, I would return the thing, but I only have 6 months to go on the thing and after that I can get another phone. And I can pretty much guarantee that the next phone won't be a Moto phone.
The problem isn't the app store - the problem is that Moto builds crappy phones, and is then unable to provide updates in a timely fashion.
Some of the problems with Moto phones are just that they choose underpowered processors or more limited memory, and if you get too many apps installed the phone just dogs down. There are times that I press something, it takes a good 30 seconds before the phone responds. If I uninstall a few apps, it goes much better.
Motoblur is the 2nd issue I have with those phones. While Moto denies it, I suspect that in part it is the reason why they have such difficulties providing updates to the phones. My wife has a Droid and that doesn't have Blur, and they have no trouble getting updates out the door.