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Android Phones More Prone To Hardware Problems

adeelarshad82 writes "A nearly year-long study conducted by WDS on 600,000 support calls has found that Android phones are more susceptible to hardware faults than other types of devices. '14 percent of all technical support calls for Android devices could be traced to a hardware fault, versus 3.7 percent for RIM BlackBerry, 8 percent for iPhones and 9 percent for Windows Phone 7 devices.' WDS attributed the gap in hardware faults to the disparity in OEMs that manufacture Android devices."

4 of 220 comments (clear)

  1. The other way to read this... by tdyer · · Score: 5, Insightful

    Is that 96.4% of all rim support calls are for the terrible software.

  2. Garbage headline by cabraverde · · Score: 5, Insightful

    WDS did not disclose how many support calls in general technicians fielded for each platform

    So without saying that android phones are more or less reliable in general, what they are really saying is:

    Android phones less prone to software problems.

  3. Did someone fail statistics? by andymadigan · · Score: 5, Insightful

    TFA deson't make any sense. The ratio of technical support that ends up being hardware tells us nothing about the hardware fault rate. It could simply be that people are less likely to have other problems with the phone, or that the users are more technical on average and more likely to be able to solve a non-hardware problem on their own.

    For instance, let's say:

    Device A: 2 million sold, 1 million support calls, 100K hardware calls

    Device B: 4 million sold, 1 million support calls, 150K hardware calls

    Device A: "10%"
    Device B: "15%"

    But really, the failure rate for A would be 5% whereas the rate for B would be 3.75%.

    In short, the article's author is an idiot.

    --
    The right to protest the State is more sacred than the State.
  4. Re:Of course - its by design! by Anonymous Coward · · Score: 5, Informative

    Android runs on the full gambit of available phone devices.

    I hate to do this, but please, use the phrase correctly. The word in bold should be "gamut", as in "the full gamut".

    Examples

    (What is a partial gambit? You offer your bishop but your opponent hasn't captured it yet?)