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Facebook More Hated Than Banks, Utilities

Posted by CmdrTaco on from the conspiracy-mode-engaged dept.

jfruhlinger writes "According to the American Customer Satisfaction Index, Facebook raises a lot of ire among its customers — more than Bank of America or AT&T Mobility. This bodes ill for the company — as blogger Chris Nerney points out, many of the others on the most-hated list are utilities and other companies with monopolies, which can hold customers despite bad service. At least Facebook edged out MySpace." Unsurprisingly, the most important thing about Google+ is that it's not Facebook.

4 of 332 comments (clear)

  1. Re:Facebookusers are more open minded than most BL by RsG · · Score: 2, Informative

    He's a known troll. He is neither a chiropractor nor a doctor, nor in fact does he care about the subjects in question in the slightest. He only posts in every thread he can shoehorn alt med crap into for the sole purpose of generating flamewars. Stop feeding him.

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    Erotic is when you use a feather. Exotic is when you use the whole chicken.
  2. WRONG - you are not Facebook's "customer"! by MadCow42 · · Score: 5, Informative

    You are Facebook's PRODUCT... not their customer. Their customer is the advertisers. Their only motive is to not piss you off enough to go away.

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    I used to have a sig, but I set it free and it never came back.
  3. Re:But it's still Google... by evanbd · · Score: 5, Informative

    It may still be monolithic, but it's at least possible to switch and take your data with you. Not perfect, but a huge improvement.

  4. Re:But it's still Google... by icebraining · · Score: 3, Informative

    Takeout is only an example. The Data Liberation Front page has information for almost(?) all Google services.

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