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Facebook More Hated Than Banks, Utilities
jfruhlinger writes "According to the American Customer Satisfaction Index, Facebook raises a lot of ire among its customers — more than Bank of America or AT&T Mobility. This bodes ill for the company — as blogger Chris Nerney points out, many of the others on the most-hated list are utilities and other companies with monopolies, which can hold customers despite bad service. At least Facebook edged out MySpace." Unsurprisingly, the most important thing about Google+ is that it's not Facebook.
I don't pay money for Facebook, but it is certainly not free.
See, there is a huge difference between AT&T et al. and Facebook, namely that with AT&T, you have to enter into a deal with them, they cannot just put you on their network without your consent. Now you may have gripes with the service you get after you get on their networks, but at the end of the day it is something you consented to. Facebook on the other hand has the potential to draw you into things you never consented to. For instance get tagged in a picture that you would rather not be tagged in? Tough shit, deal with it. The list goes on. So yeah, you can hate something you got for free, esp. when you didn't want it in the first place.
Monstar L
You are Facebook's PRODUCT... not their customer. Their customer is the advertisers. Their only motive is to not piss you off enough to go away.
I used to have a sig, but I set it free and it never came back.
It may still be monolithic, but it's at least possible to switch and take your data with you. Not perfect, but a huge improvement.
They have customers, but it's not their users. They're the product. Yes, dear user of Facebook, you're not their "valued customer". You are what they are selling. You are the product. You are a bit like the native Americans when the white people came. Ignorant of what this "trade" really means, what it really means that you hand over your private space for a few trinkets. Your data is valuable, but you hand it over for a few shiny beads.
But hey, don't feel bad. Facebook ain't the only one. It's about the same with private TV. You, watching it, aren't their customer. You're their product. They're selling you to the ad companies. So it's not like Facebook is the first "evil" company to exploit that people attach little value to their time and data, they just took it to a new level.
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.