The View From the Ground At an Indian Call Center

A feature story in Mother Jones gives a fascinating inside look at what it's like to work in a Delhi call center. In this area alone, says the author, "100,000 call-center agents make their living selling vitamins to Britons or helping Americans troubleshoot their printers. I am almost certainly the only one who acquired his conversational skills accidentally — by being born in the United States." The slots at the call centers are limited and highly sought; the training is intense, and the infrastructure is poor.

Comments

Re:Intense training?

[grub]

asinine corporate playbooks

This story isn't about RIM.

Re:Dont know why we dont like foreign call centers

[characterZer0]

Simply put, nobody likes communicating with people who are.. well... difficult to communicate with. It's bad enough trying to overcome a language barrier in general conversation. It's even worse when you're trying to communicate a technical problem or make a complicated request. I don't want to have to spell out my email 3x in phonetic alphabet. Sometimes I can't even tell if the person I'm talking to actually understands my problem because everything they say is scripted.

Tell me about it. I hate calling tech support and getting people in Alabama.