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SFPD Arrests Suspect In Airbnb Rental Trashing
theodp writes "Just days after it was reported that apartment sharing startup Airbnb had raised $112MM at a $1B+ valuation from investors that included Marc Andreessen and Jeff Bezos, Airbnb user EJ's blog entry on the ransacking of her apartment by Airbnb renters went viral, creating a PR nightmare that's turning into a war of words. CNET reports San Francisco police have confirmed that a 19-year-old woman has been arrested in the case, booked on possession of stolen property, methamphetamine, fraud charges, and an outstanding warrant."
Sounds like what I would expect from sharing my apartment with random strangers.
What I can't believe is not that someone would trash an apartment "just because", but that someone else wouldn't think it was possible. Have they seriously been living in cloud-cuckoo-land?
My ex-mother-in-law rented out her house to complete strangers for six months while she was on the other side of the planet. We all said she was incredibly stupid to do such a thing - not least because in that amount of time you could do ANYTHING, i.e. discover house deeds and sell the house to someone else, sublet it out to complete strangers (it was in the middle of a tourist area and used as a guest house when they were home) and there was no-one to check on what happened (she lived hundreds of miles away from where we did).
Although everything went fine, why on earth would you consider doing such a thing, especially in somewhere that's still housing your clothes, a safe with your personal documents, personal possessions, etc.? You've got to be really stupid or incredibly naive.
I bet your normal house insurance doesn't cover such events. I bet airbnb's insurance doesn't cover such events. I bet its difficult to even find rental insurance that covers you when you have no knowledge of who's renting from you.
It's a horrible thing to happen, and it *shouldn't* happen, but equally if I leave my car out in the road with a "Borrow my car for only £10 an hour" scheme where I never see who borrows my car, it's OBVIOUS that the chances are I will never see my car again or, if I do see it, I won't want to. And a car is a replaceable thing. It's not a house. It doesn't contain safes with all my identification documents (what a stupid idea to leave those, even in a safe, in a house you're renting out).
Seriously, it's a horrendous thing to have happen to you but, more seriously, you *DIDN'T* see it coming?
Ooh, good catch. (I'm the A/C above, didn't notice I wasn't logged in). I have to wonder what type of info they may have posted to the logged in user at the time when they made the listings. Probably very little based on what you found. I think most of us agree she appears to have approached the whole thing without enough common sense.
I just ran across this usatoday article which had some more info (apparently the 19 year old isn't in SF PD custody anymore...).
EJ claims she hasn't gotten squat from airbnb still, airbnb is saying they have offered all sortsa compensation. Seems like an easy enough thing to verify; I don't get how it's still a he-says-she-says routine.
What was interesting in the article was this bit from airbnb:
Airbnb, while pointing out that the incident was the first of its kind out of some 2 million stays booked since the company's founding in 2008, announced that it would be doubling the size of its customer service staff (42 people at the time of the incident and 88 currently), offering insurance to hosts and creating a "Trust and Safety" department, among other measures.
That seems to imply that they do not currently offer insurance. How naive of them to not consider it necessary in the last 3 years. One of their similar competitors, roomarama.com, also doesn't provide any type of insurance.
Also from that article: /. user, that just isn't right.
She said was "growing a very thick skin" because of accusations that she was part of a plot by the hotel industry to discredit Airbnb, and because of criticism that she courted disaster by opening her rented apartment to strangers.
That's just harsh. I couldn't find who was supposedly making those accusations, but if it's more than the cynical
Here's hoping she at least gets her backup drive back.
Rose lensed glasses for everyone!
I rent a house and the landlord wanted to send round some painters to paint the windows and front door. I wasnt going to be in that day i was at work and didnt want to take a day off just for that. anyway i'm talking to the painter on the phone and he asks me to leave the house keys next door to he can open the front door and paint the frame and the whole door, thats when i my alarm bells started ringing so i said to him how about you leave me the can of paint and i'll finish the inside of the door, so he says no i cant do that. so i left it at that, i'm thinking you dont trust me with a can of paint but you want me to trust you with my house keys?
A lot of this is reading between the lines, but if you RTFA, she didn't do any due diligence because she couldn't. Airbnb explicitly demand that all communication takes place through their website - which can make it hard to get someone's email address, phone number and references.
To a lay person, this is more-or-less how traditional letting agents work. The landlord and the tenant aren't even allowed to communicate directly until contracts are signed; either tenant and/or landlord pay the agent a fee and the agent does all the checks before this happens.
Therefore - reasonably if somewhat naively - EJ assumed that this was pretty close to a traditional letting agency - and Airbnb would have done these checks themselves. After all, they charged her a fee much like any other tenant-finding service.
Is the news that we're in the middle of another bubble? To wit: some company I've never heard of that has nothing and produces nothing is supposedly worth $1bn + and has already convinced some chumps to pony up $112m.