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OS X Lion Ships With Faulty NVidia Drivers

TeaCurran writes with this mildly ranty objection to the most recent Mac OS X update; several friends who have made the leap on their MacBook Pros have various other complaints, too, including system slowdowns that resemble crashes (except that their pointers still work) and recurring black screens for some configurations (with or without the kernel panics TeaCurran mentions) — what's been your experience? "Apple OS X Lion shipped with new NVidia video drivers that are causing anyone with a mid 2010 Macbook Pro to get a kernel panic every 5-10 minutes. Apple knew about the issue before shipping lion, hasn't responded to the issue, and is censoring posts in their support forum that mention words like 'boycott' and 'petition.' NVidia has responded that the drivers are the responsibility of Apple so they won't deal with the issue. How a major hardware manufacturer can ship such a faulty product without getting much press about it is completely beyond me."

5 of 284 comments (clear)

  1. Does it now? by bonch · · Score: 5, Insightful

    Apple OS X Lion shipped with new NVidia video drivers that are causing anyone with a mid 2010 Macbook Pro to get a kernel panic every 5-10 minutes.

    Oh, yeah? I'm posting this on a mid-2010 17-inch MacBook Pro with an Nvidia card. I've been running Lion developer previews for months, and the only time I've ever have graphics problems is when I'm playing a game and the system gets too hot because my room isn't well-ventilated. In fact, Lion could be the most stable first release of any OS X operating system. I regularly play World of Warcraft, Starcraft II, Borderlands, Left 4 Dead 2, and Team Fortress 2 without issue.

    Nvidia isn't saying that nothing will get fixed. Apple works with Nvidia on their drivers. What Nvidia is saying is simply that they can't provide technical support. Removing posts about goofy boycotts and petitions is just clearing out nonsense posts in what is supposed to be a support forum. Apple's support forums are some of the silliest, whiniest forums on the web, and you'll rarely find useful information from the users there.

    I also question the claim that "Apple knew about the issue before shipping Lion," as if there's some big conspiracy that Apple knew it was going to cause your machine to black-screen but didn't care. Give me a break.

    How a major hardware manufacturer can ship such a faulty product without getting much press about it is completely beyond me.

    Because the issue only affects a tiny segment of customers. If, as you claim, every single person with a mid-2010 MBP was getting kernel panics every 5-10 minutes, that would be major news. Like most customers with technical problems, you're acting like it's a bigger deal than it is and that it's affecting more people than it is. Installing a new operating system is a major procedure that can uncover previously invisible problems lurking on a person's computer. That's why, every time there's a console firmware update, you'll see a bunch of posts from people claiming the updates ruined their machines.

    1. Re:Does it now? by bonch · · Score: 4, Insightful

      Wow, one laptop makes a trend true now does it.

      Exactly the same thing could be said to the submitter claiming every single person with a mid-2010 MBP is having kernel panics every five minutes. Do you realize how many customers that is? It would have been huge news the day Lion was released. My point is that the issue obviously only affects a small segment of customers, like most hardware and software issues.

      The submitter also claimed Apple "hasn't responded to the issue," but the linked article says they have said that they are looking into it and are taking crash reports.

      I see this kind of exaggeration all the time when dealing with technical support issues. Everyone thinks their issue is also affecting everyone else and that there's a conspiracy on the part of the evil company not to help them.

  2. Re:Faulty specs? by kevinmenzel · · Score: 4, Insightful

    You damn well can, because they insist on writing the drivers themselves. Hell, even the bootcamp video drivers aren't the same as the official nVidia drivers, and worse - every time you update Bootcamp, it replaces whatever video driver you HAVE installed to get better performance, with the latest version that THEY want to provide you. If they just let the hardware manufacturers code the drivers, and had some sort of driver certification process, this wouldn't be such a problem, would it.

  3. Re:Drivers are responsibility of NVidia by bonch · · Score: 4, Insightful

    What Nvidia is saying is that they can't provide technical support.

  4. Re:Again by macs4all · · Score: 4, Insightful

    And is yet more proof that without Jobs at the reins the company is going to shit. They burnt the pros with FCPx, aka iMovie Pro, by yanking all previous versions off the shelves and refusing to sell it to those that need to expand their business and need features that iMovie pro doesn't have,

    You have absolutely no clue at all, do you?

    Just how long do you think the development cycle was for FCPX? Given that Jobs himself mentioned it in at least one Keynote, I would venture to say that he had some real input on its feature-set.

    Second, You do realize, of course, that Apple responded to their pro users, and allowed companies with "site licenses" (can't remember the exact term Apple uses) to continue to purchases licenses for the previous version of FCP, thus completely eliminating the "What if we hire more people?" objection to FCPX.

    they did it again with the "don't say the M word (malware) and whatever you do do NOT admit it or help the customers!" bullshit

    Interesting that there hasn't been another word in the press or the street about the MacDefender or any other "malware". I agree that the "don't admit it" stuff was some middle-manager's dumbass mistake; but what really matters is that Apple got on it, and got on it promptly, and evidently, quite effectively, too...

    ey are sending out OSes with total shit drivers

    Gimme a break! HOW many drivers do you think OS X ships with? Can you name a SINGLE OS that hasn't shipped with a bad driver or two? I can't. Not one.

    This should be proof to most that without Jobs sitting in his chair ready to lay the smackdown on the fuckups that the company is in serious trouble. Like him or hate him you have to give the man credit for always running a tight ship and cutting through the bullshit, and I have a feeling without the big man in charge shit is only gonna get worse.

    I notice this is your latest tactic, hairyfeet. You damn Apple with faint praise of Jobs, and spread this FUD regarding "Apple slipping in the absence of Jobs." Fact is, every single thing that has recently shipped, or will ship in the next year or so, was done under the auspices of Steve Jobs. R&D cycles for this stuff are measured in calendar YEARS, not weeks or months. And Apple is a large enough corporation (and has been for quite some time) that Stevie doesn't have to stamp his approval on every little initiative, initial every memo, or plan every project on a day to day, or even month to month, basis.

    He really should have set up a solid line of succession after the first health scare and been putting someone in the spotlight that shared his drive and vision for the company.

    I guess you don't keep up on Apple news (and yet still feel compelled to comment on it).

    Ever heard of Tim Cook? He is as close to Steve Jobs ver. 2.0 as it gets. And he has run the company TWICE now (and I think is actually doing so right now). So, SJ and Apple HAVE been grooming an heir-apparent for over two years now. As you (rightly) note, they are big shoes to fill; but Tim seems to be up to the challenge, and the public and the press seem content with Tim's abilities in that regard.

    But, I sincerely thank you on behalf of Steve Jobs for wishing him better health and a long life. He can use all the positive energy the Multiverse can send his way, and that is in very short supply here on Slashdot...