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Web Surfing At Work Can Boost Productivity

An anonymous reader writes "The Wall Street Journal reports on a study into productivity and efficiency in the workplace, which found that people who are given a break to surf the web return to their work with 'lower levels of mental exhaustion, boredom and higher levels of engagement.' Researchers tested against two other groups; one continued working, and one was given a break that did not involve web browsing. They concluded that 'browsing the Internet serves an important restorative function.' In contrast, dealing with personal email was 'particularly distracting.' In the end, the researchers recommended that employers loosen restrictions on employee web access." This backs up a similar study out of Australia from a couple years ago.

25 of 134 comments (clear)

  1. This just in by Osgeld · · Score: 2

    no shit

    1. Re:This just in by StandardAI · · Score: 2

      True, but most people don't think like this. Take civil service for example where there is virtually no oversight or accountability for the way time/money is spent, and for the most part the internet filters are off. If they were to poll the time spent surfing the web for personal use, the numbers would be sickening. A person who spends most of their time bullshiting is liked a whole lot more than the ones who spend all of their time getting the work done.

  2. I think we all know this... by ichthus · · Score: 4, Insightful

    That's why we're here. At least, those of us who aren't independently wealthy or basement-dwelling leaches. :)

    --
    sig: sauer
    1. Re:I think we all know this... by NevarMore · · Score: 3, Funny

      LeEches. Dammit.

      Is that French for "the Eches"?

    2. Re:I think we all know this... by inviolet · · Score: 5, Insightful

      Yeah, we've been over this already. Just because I have 8 hours to spend at the office, doesn't mean I have 8 hours of focus to contribute.

      I have more like 4 or 5 hours of focus, slightly less if I've had to sit in traffic on the way in. The remaining hours are for my inbox, lunch, surfing, defragging VMs, and so on. No matter how many different spins the "corporate efficiency experts" put on it, I only have 4 or 5 hours of focus per day. They should stop worrying what I do with the remaining time, there's nothing valuable there to be had.

      I think the Europeans know this, and so I've come to realize that their 35-hour work week makes sense. I didn't always feel this way. For most of my 20s I railed against it in libertarian rage. Now I see that there is no point in asking humans to sit at the office more than 7 hours a day. It's just a waste of their leisure time, which would be better spent at home.

      --
      FATMOUSE + YOU = FATMOUSE
    3. Re:I think we all know this... by bberens · · Score: 3, Informative

      Having had "physical labor" jobs and "thinking" jobs I find I need much more breaks when doing "thinking" jobs. I also require more sleep. Back in the days of physical labor I could work 12-14 hour days, get 4-5 hours of sleep and be back on my feet no problem. I'm capable of having 10-12 hour days doing work that requires a lot of mental focus but that's not something I can sustain for more than about a week. And after that I need a bit of a recovery period before I'm back to normal.

      --
      Check out my lame java blog at www.javachopshop.com
    4. Re:I think we all know this... by sorak · · Score: 2

      Having had "physical labor" jobs and "thinking" jobs I find I need much more breaks when doing "thinking" jobs. I also require more sleep. Back in the days of physical labor I could work 12-14 hour days, get 4-5 hours of sleep and be back on my feet no problem. I'm capable of having 10-12 hour days doing work that requires a lot of mental focus but that's not something I can sustain for more than about a week. And after that I need a bit of a recovery period before I'm back to normal.

      Is that the nature of the job, or because you were younger then?

  3. I got a job in IT for this very reason by Anonymous Coward · · Score: 5, Funny

    After all, no one can tell the difference between surfing the 'Net for fun and me actually doing my job.

  4. People are not dumb automata by yuhong · · Score: 2

    I think it is well-known that people are not dumb automata for a while now. In fact, I think "people over process" could apply to a lot more jobs too.

  5. More relaxed environment gains productivity by aglider · · Score: 3, Insightful

    This is trivially true as long as relaxation doesn't mean distraction.

    --
    Sent as ripples into the electromagnetic field. No single photon has been harmed in the process.
  6. Case of the Mondays.... by sageres · · Score: 3, Insightful

    Don't know... been surfing since 9 am (it is 12:15 now) and being Monday don't feel like doing Jack...
    A coworker just came by and he started off with famous cliche, "So, are you working hard or hardly working?"
    I chuckle.
    We stood for the next 30 minutes discussed everything from current political realities in Middle East to the greatest newest phone gadget on a market.
    Yup that's how my day goes.
    Someone once told me that out of 8 hours we only in reality work like 1. The rest we pretend. I tend to believe that.

    1. Re:Case of the Mondays.... by nschubach · · Score: 4, Funny

      Someone once told me that out of 8 hours we only in reality work like 1. The rest we pretend. I tend to believe that.

      I was told the same, except it was 3 hours instead of 1. It was my previous supervisor so they may have been trying to get 3x the productivity out of me.

      --
      Every time I start to have faith in humanity, I ruin it by driving to work between 7 and 8 am.
    2. Re:Case of the Mondays.... by AJH16 · · Score: 4, Insightful

      The thing about the earlier poster is that he probably is paid to be available. I know currently in my job, there is not a whole lot to be done so I have a lot of free time to kill (believe me I personally would much rather have meaningful work to do or not have to come in. They keep paying me for one simple reason, my services are valuable and they get a good deal on them by keeping me salaried. If I was a consultant, I would cost the company I work for a good 4 times more than I currently do. If they find my services valuable and keep me busy even 1/4 of the time, then they are making out on the deal. In exchange, I don't have to worry about the stress of trying to find work all the time and occasionally may be busy far more than 1/4 of the time. It balances out overall, but the whole idea behind salaried work is that you are paid to retain your skills, not for hours worked.

      --
      AJ Henderson
    3. Re:Case of the Mondays.... by royallthefourth · · Score: 3, Insightful

      since the business still has its head over the water then maybe it should lay you off to cut costs and bring more value back to the shareholders.

      Fire an executive and hire 100 productive employees for the same price as the single executive. All they do is draw huge paychecks while accomplishing absolutely nothing.

    4. Re:Case of the Mondays.... by riverat1 · · Score: 2

      In my job as a systems, database and backup admin, if I'm doing it right there's not a tremendous work load most of the time. OTOH over my 26 years I've spent lots of time at work after hours and over holiday weekends installing upgrades or putting the systems back together when they go south. They pay me as much for my expertise as they do for my productivity.

  7. Conflicted on this by hellkyng · · Score: 2

    As the guy that monitors web traffic for the whole company, I have to believe the enormous amount of time employees spend on FaceBook isn't helping productivity. On the other hand, I am here...

    1. Re:Conflicted on this by TheCarp · · Score: 2

      Of course, in the real world, there are other concerns. This is only looking at taking short breaks on the web vs not taking short breaks or taking short breaks to check email. It is not comparing effectiveness of any other area of the workplace. People learn what is expected of them to do their job.

      Perhaps management has created a perverse incentive to not work very hard? I have seen places where management behavior has pretty much convinced many people that their best course of action is to just slide by and do as little as possible, because even doing good work and being a team player brings just headaches and even reprimands... but slacking goes unnoticed.

      Like the old Dilbert strip "Floggings will continue until morale improves"

      --
      "I opened my eyes, and everything went dark again"
  8. same for school by JigJag · · Score: 3, Interesting

    In the country where I grew up, the lunch break was 2 hour long, while the class day was 4 hours in the morning and 4 in the afternoon. So you started school at 8am and finished at 6pm. That's an awful long day for north-american standards (start at 8 something and out before 2:30pm). Yet, I see an identical situation with TFA: when we returned to our class on the afternoon we were rested and had a second peak of productivity, while the kids in north-america have only one and by the time they reach 2pm, they're exhausted.

    JigJag

    --
    "The hallmark of humanity is the ability to move beyond sensory inputs" - Mary Helen Immordino-Yang
  9. Screwing around on the web all day by DNS-and-BIND · · Score: 3, Insightful

    Biased result - what they should have done was give people a set amount of time work to do, gave them the same amount of money, and then measured the productivity of the two groups. Instead, they put the first group to work for the full 30 minutes and then gave the second group 20 minutes of work, a break to browse the web for 10 minutes, then 10 more minutes of work. A break gives you more productivity on tedious tasks like highlighting every letter 'e' in a Word document? Duh! At least it was done in Singapore so we know no U.S. tax dollars were spent on such an obvious conclusion.

    How about people who don't work at all but screw around on the web all day? Giving them the same amount of money for work or no work would answer that question. I know for a fact some people will sit around all day at work commenting on their friends' facebook status, checking twitter, watching Youtube with headphones on, and reading celebrity news. Heck, I've done my fair share of wasting time, too..."Honest boss, I need to check Slashdot all day to...uh...stay current in tech trends!" (to be fair this was back in 2001 when this website was a different place)

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  10. CAN is important by d.the.duck · · Score: 3, Informative

    Also, hitting on women at work CAN get you laid. Strangely it also CAN get you fired.

    --
    Where does the signature go?
  11. the most self-serving article on slashdot ever by circletimessquare · · Score: 4, Insightful

    not that i am complaining, as this is exactly how i use slashdot (he said, posting from work), and i think this is true of most other people here

    slashdot would materially suffer from a workplace that blocked outside surfing

    i would further add that the articles i read on slashdot have benefited me at work, such as with the recent spate of articles covering development on the android: i bring these subjects up in meetings with my coworkers and superiors and employees under me

    the web at work is not about porn or gambling sites. unfortunately, that's the only way some management views the issue. you can walk a middle road: black list sites of only a certain nature. for example: block porntube.com, don't block cnn.com

    furthermore, if you do have an employee looking at porn or gambling from work, you are dealing with someone whose comfort level with certain kinds of transgressions at work that they are probably transgressing in other ways at work as well. meaning, blocking their web access is not the way to deal with them, and doesn't solve the problem of the other possible transgressions they are probably engaging in, perhaps against the company. keep an eye at them at least, or better yet, terminate them. anyone surfing porn or gambling from work has issues

    --
    intellectual property law is philosophically incoherent. it is your moral duty to ignore it or sabotage it
    1. Re:the most self-serving article on slashdot ever by DigiTechGuy · · Score: 2

      A few years back I discovered the head of HR at my work was looking at porn on a nearly daily basis. Sure explained why he stayed really late all the time. This was resolved with a basically "don't do that" when the rest of HR and senior management were made aware of it. No repercussions or anything. Fast forward a couple years and there are a few people at some of our different locations looking at porn. Some of these were people who were not surfing but had just received email with pictures or links from those who did surf porn frequently. They were all fired without warning.

      Of course these were all lower level employees, not making deep six figures with ridiculous benefits and compensation packages, etc. It absolutely disgusts me the way some of these companies operate.

    2. Re:the most self-serving article on slashdot ever by circletimessquare · · Score: 2, Insightful

      yup

      this seems to be the increasing tenor in this country (or my country, if you are not posting from the usa): classism. class warfare is of course the next step. unfortunate, but people denied equal treatment because of their income have to fight back some way to reaffirm the fairness owed them, the double standards

      the right has even openly embraced classism as the new "morality" for america: "i got mine already, so screw you". "you're poor? sorry, no healthcare or education for you". get your money and screw your fellow americans "i love america! (just not my actual fellow americans, they can rot as far as i care, so yeah, i guess i don't love america, only myself)"

      --
      intellectual property law is philosophically incoherent. it is your moral duty to ignore it or sabotage it
  12. This has been true for me by MobileTatsu-NJG · · Score: 4, Informative

    I can think of a number of times I've gotten stuck on a scripting problem, distracted myself on the web for a couple of minutes, then come back and have had the solution become clear to me. I don't really know why this happens but I suspect it's because I'm willing to dump where I'm at and start over from the beginning to look for the problem. Im not sure how much sense that makes so I'll put it another way: I needed a mental reboot.

    I don't personally believe productivity takes any real hit from web broswing. Even if it did, I think the info that is gathered from it can make up or even exceed that gap. I had a boss ding me once for talking to someone on ICQ. A month or two later he needed me to find some info. I knew the dude from ICQ had experience with that particular product and he was kind enough to fill me in. My boss was reasonable enough to take back the comment he made.

    --

    "I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)

    1. Re:This has been true for me by vlm · · Score: 2

      I can think of a number of times I've gotten stuck on a scripting problem, distracted myself on the web for a couple of minutes, then come back and have had the solution become clear to me. I don't really know why this happens but I suspect it's because I'm willing to dump where I'm at and start over from the beginning to look for the problem. Im not sure how much sense that makes so I'll put it another way: I needed a mental reboot.

      I /. (and other sites) and also go on walkabouts. Main difference is on /. there is a permanent record on an optical disk (I probably fill a DVD-R all by myself) in some dusty warehouse of every click and every keystroke I ever made, whereas WRT my walkabouts, the carpet is microscopically more worn. Guess which gets documented on the review...

      The other issue is that frankly I get a heck of a lot of ideas by surfing the web. There's surfing Ruby sites/blogs, which they may as well catagorize along with manual reading and training time, and then there's FB and G+ which frankly rate right up there with watching paint dry in terms of productivity. Was not using ruby at that time, but am now. Currently Fing off at postgresql sites during downtime, which we don't CURRENTLY use, but...

      Two guys goof off on the net between tasks, one learns the joys and pitfalls of master-master mysql replication, the other tries to get a date on facebook. Both look the same to the pointiest of PHBs.

      --
      "Science flies us to the moon. Religion flies us into buildings." - Victor Stenger