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Microsoft Dumps Partner For Fake Support Call Scam
An anonymous reader writes "Microsoft has broken its relationship with one of its Gold Partners, after it discovered that the partner was involved in a scam involving bogus tech support calls. India-based Comantra is said to have cold-called computer users in the UK, Australia, Canada and elsewhere, claiming to offer assistance in cleaning up virus infections. The calls used scare tactics to talk users into opening the Event Viewer on Windows, where a seemingly dangerous list of errors would be seen. This 'evidence' was used to trick innocent users into believing they had a malware infection, and for Comantra to gain the users' confidence. Duped users would then give permission for the support company to have remote access to their PC, and hand over their credit card details for a 'fix.' Security firm Sophos says that internet users have been complaining about Comantra's activities for over 18 months, and it has taken a long time for Microsoft to take action. Comantra's website still retains the Gold Certified Partner logo, although their details have been removed from Microsoft's database of approved partners."
Seriously, they should start thinking about changing business after this.
90% of all users are idiots.
And the other half are no brainiacs either!
Those people (I can't get myself to call them users) have been told by their kids, the banks and everyone else they trust to understand computers, that viruses are a real threat and that if you get a computer virus it is really bad and awful things can happen to you (identity theft, damaged computer, having your broadbad costs skyrocket from a spam-virus using up your allowance etc.).
I know some of these people are scared to even start a web browser for any site that they have not specifically been told they can trust.
So, when one of these scam (scum) artists calls up and tells them that they have a bad virus - their immediate reaction is fear and confusion. When the scammer then offers to "fix" the problem, they gladly agree to hand over a relatively modest amount (around $150 usually) and let the scammer go ahead. Sadly, once their credit card details have been handed over, it is normally not the end of it.
How do I know all this? Because it happened to the nice old man down the street. He was almost in tears when he told me how he'd gone ahead and let the scammer take almost half his weekly pension money. It also happened to a nice elderly couple that are friends of my parents and to the man who mowes my lawn to supplement his pension. Nice, normal and not even that gullible people - just people who are not geeks.
We (the geeks) actually have a responsibility to educate those poor people rather than calling them idiots. Nothing beats a scammer better than being forewarned.
Meus subcriptio est nocens Latin quoniam bardus populus reputo is sanus callidus
Okay, but extend that "need" into "want", and suddenly you'll find most PC gamers can't manage at all with a simplistic Chrome-like OS. If you exclude "business" users from your percentage, you'll find your target audience for a simple idiot-proof OS on home PCs dwindles significantly. Sure, they're still out there. And I wholly support giving grandma Ubuntu (or even something simplier), Firefox and Thunderbird, and letting her have at it! She doesn't need to do anything else, so anything else is just bloat. But it's not 75-80% of the home user market that applies to. I doubt it's even 50%. This is why Windows is still going strong (well, that, and the fact that it comes pre-installed on most PCs).
Most folks I know don't buy pre-made PCs, but get friends to price up and build them for them. They're "more power" machines, not "email and messenger" machines. Sure, there's still a market for K.I.S.S, but as each successive generation gets more tech-clued, folks want more options, not less. As the tablet-OS-on-desktops is beginning to take off, we may see this plateau and diverge into two markets - but I don't think you'll find the simple OS market anywhere near as high as 80% for home users - at least not for their primary PC. "Entertainment centers", sure.
So in the camp of folks who do want a more powerful, diverse OS, why WIndows instead of Linux? Linux isn't ready yet. It's at an ideal point as a Simple OS - see Grandma example above. But it's by no means ready as a replacement for Windows for the folks who want to use the additional functionality, but don't want to have to learn how to tinker with the OS. Thesedays, one should never have to see a command prompt to do ANYTHING, in normal usage. Retaining a command prompt for common usage is holding back the Linux desktop from widespread adoptance. There are too many common, complex functions in Linux, which are simple in Windows.
Agreed - there's far too much to Windows. But disagree that that fact has virtually any impact on the user. There's no aspect of the interface or interactions I have with the Windows OS that are any faster in Linux. When I finish this text and hit Preview, it won't happen faster in Linux. When I then close the browser and switch across to my Steam window, it wouldn't happen any faster in Linux. There's no distinguishable speed differential on modern-day 64-bit, 8-core PCs.
"The true measure of a person is how they act when they know they won't get caught." - DSRilk
But the problem here isn't computer savvyness. The problem here is people trusting a stranger on the phone coming up with some vague story about their computer. Anyone with half a brain would (should at least) be suspicious of that, computer knowledge or not.