Slashdot Mirror


Feds Take USAjobs.gov Back From Monster, Performance Tanks

dcblogs writes "Complaints about the performance of USAjobs.gov, the government's central website for job applicants, are piling up after the U.S. took control this month of the site from Monster.com. The government's official Facebook page has seen nothing but negative comments from users about lag time, search engine failures, and other problems since the U.S. Office of Personnel Management built a new site. The government employs more than 2.6 million people. Linda Rix, the co-CEO of Avue Technologies Corp., a federal contractor who has tested the site, said this about the federal effort: 'They are a personnel management agency, they are not a technology company, and this clearly demonstrates that they don't have the technology skills to be able to do this.'" They're working on it, though — one of their recent Facebook updates says, "Quick update: The three new blade servers have increased our capacity and the system is running smoothly."

50 of 175 comments (clear)

  1. Government takes control of something by Oriumpor · · Score: 3, Insightful

    And it becomes slow, unresponsive, and costly. ...
    Nope. No Surprises here.

    1. Re:Government takes control of something by im_thatoneguy · · Score: 3, Interesting

      Just so we're clear:

      1) If Government 'outsources' its IT costs to a cloud service they're idiots wasting money who got conned into an unreliable and insecure buzzword.

      2) If the Government brings tech back in house and doesn't use a cloud service they're slow, unresponsive and stupid.

      I'm sorry, is there a third option that we're thinking they should adopt?

    2. Re:Government takes control of something by squidfood · · Score: 5, Insightful
      Let me fucking ask you something. What's more slow, unresponsive, and costly for any large company:

      1. A single, unified intranet with various services and uniform oversight.

      2. A patchwork of outsourced-to-the-lowest-bidder Daily-WTF worthy enterprisy "commerical" websites for every separate service (HR, Payroll, Benefits, travel, documents, petty cash etc. etc.). Because that's my reality in the system. Uniform interface? Uniform security policy? Uniform uptime? Try three-times daily outage notices from one-system-or-other, weekly password resets (every one with different rules), piss-poor interface design, etc.

      It's not about size-of-government or any other libertarian bullshit fantasy; even a government shrunk by 90% would still need these services. It's the constant drive to privatize these functions driven by the "ooh, the private market is magic and never does anything wrong" mantra that leads to this ugly, wasteful, and inefficient patchwork. Inefficient government? No, it's a government that only gets exactly what this idiot-driven free-market religion allows it to pay for.

    3. Re:Government takes control of something by perlchild · · Score: 2

      It's simple... the biggest difference between a cushy consulting gig and a government job is the job security and the money. The combination of job security and lower money for government jobs means it's where skilled people go to die...

      They need to do two things:
      1) remove the job security
      2) pay market wages for the same work

      But it'll only work if they do both at once...

  2. Re:meaning of three new blades... by Anonymous Coward · · Score: 5, Funny

    Well when Taco left he took everything but the commordore 64s so he could run his 'services'.

  3. Can't wait.. by Majik+Sheff · · Score: 3, Insightful

    until these clowns are in charge of my health care. There's nothing bureaucracy can't screw up!

    --
    Women are like electronics: you don't know how damaged they are until you try to turn them on.
    1. Re:Can't wait.. by RyuuzakiTetsuya · · Score: 3, Insightful

      Yeah, because Cigna, Kaiser and Blue Cross are all known for their tip top efficiency.

      --
      Non impediti ratione cogitationus.
    2. Re:Can't wait.. by spiffmastercow · · Score: 3, Informative

      Which is why their competition does well. Who competes with the government?

      You are aware that the "competition" just resells packages through those companies, right?

    3. Re:Can't wait.. by plover · · Score: 5, Insightful

      That's because you were in a system that was built by committee and driven by the motive to not compete with private insurance companies. What you experienced is not the experience of the first world countries where all health care is simply paid for by the government.

      Imagine if the courts ordered Microsoft to take over development of Open Office, with the contractual promise of keeping it open and free. Now imagine exactly what "features and fixes" Ballmer would add. You'd have to use the mouse to click the arrow buttons to move the cursor. Every third time you type the letter W, it would spit out a pair of Vs. He would have the number 1 removed from the character set. And it would install a dancing chair-throwing monkey screen saver that you couldn't disable. He'd do everything in his power to make sure that it was as awful as possible while still meeting the court-ordered requirements.

      Replace Ballmer with Congress, and Open Office with Medicaid, and that's exactly what you got.

      Now, take the private insurance companies away completely, and have all health care directly paid by the government. You get adequate care and treatment. You won't get the three-CAT-scan overkill that your current doctors love to bill to your insurers, but adequate and appropriate care. The only drawback is the hit to the economy when you stop shoveling truckloads of money into the insurance company vaults, and they have to fire their soon-to-be-outsourced-anyway data entry people. And the country clubs will have fewer paying members.

      So stop bitching about the Republican scare-ware version of government run health care. Real government run health care is a hell of a lot better than the current insurance scams, and a hell of a lot cheaper.

      --
      John
    4. Re:Can't wait.. by RyuuzakiTetsuya · · Score: 5, Informative

      my dad was in the Airforce, we had TriCare, and I got medical coverage on base.

      Government healthcare also can kick ass sometimes when they're tasked to do it right.

      --
      Non impediti ratione cogitationus.
    5. Re:Can't wait.. by mcl630 · · Score: 2

      Generally speaking, private health insurance companies also require referrals to see a specialist.

      It sucks that you went through this, especially as a child with no control over the situation, but would you have preferred no care at all, which is what you would have gotten if medicaid didn't exist?

    6. Re:Can't wait.. by shutdown+-p+now · · Score: 4, Insightful

      As a foreigner now living in U.S., I have to admit that you guys really got some pretty crappy government services - they're almost as bureaucratized and inefficient as my home country (Russia) in many respects, and it's definitely not what I expected from a first world country. I really thought most of American rants about government inefficiency is just that, rants, but now I see that there is a grain of truth to it. I'm not just talking about medicare here (no personal experience with that, in any case) but pretty much anything that involves seeing a government official.

      That said, I also had a chance to compare it with some other first world countries, notably Canada and New Zealand - and, yes, it's possible to do this kind of thing right, or at least much better. Case in point: in Canada, it took me exactly one day - or, to be more specific, about 2 hours in the queue and then about 15 minutes of filling in the forms - to get SIN, the local SSN equivalent. That was, IIRC, on my third day there. In U.S., it took them almost a month to give me SSN, and I only found out after waiting in a line for quite a while that they "don't have the immigration data from CBP in our database yet - you should try again in two or three weeks" (and second time I tried, they still didn't have it). Two government services have distinct databases that only sync monthly - WTF? And why do I have to regularly come see them in person to hear that, no, they still can't help me?

      It seems to me that the situation in U.S. resembles vicious circle quite a lot - people pretty much expect government to suck at everything (other than possibly defense) by default, and that mentality is so pervasive that it effectively sets the standard under which government services operate. Furthermore, a lot of people use it as an excuse to further cut funding to existing programs, or even scrap them altogether, since "private is better" - which further lowers the standards.

      Ultimately, you get what you 1) ask for, and 2) pay for. With respect to your government, #1 means that you have to stop assuming that it always sucks at whatever it does, and treat every case of government inefficiency as a bug in the system that needs a specific fix - not a reason to abandon that system altogether. #2 means that you have to give it decent funding, proportionate to expected (per #1, rather than the current state of affairs) efficiency and usefulness.

    7. Re:Can't wait.. by Shark · · Score: 2

      Though if you don't like McDonalds... You still have a choice of eating at a good burger restaurant. McDonalds isn't yet pushing for regulations that force patties to be exactly 1/4" thick, etc. That's what you get in the insurance business.

      --
      Mind the frickin' laser...
    8. Re:Can't wait.. by canadian_right · · Score: 2

      Are the majority of government supplied services in the USA really so bad that it is a common opinion among non-radical anti-government people that the government can do nothing right?

      I live in BC, Canada, and most government services are supplied very effectively, and generally without much waste. There are issues with bonuses that are not deserved (a whole large service related to group homes for disabled people just had all their bonuses removed due to perceived abuse), cushy pensions, the occasional corruption, but by and large government services here work.

      Is that not the case in the USA, or is there just a small vocal minority that would claim the government was doing a bad job even if they were doing a great job?

      --
      Anarchists never rule
  4. Queue the negative comments by ExtremeSupreme · · Score: 3, Insightful

    Oh look at those idiots in govt.... with their job security, and their benefits, and their pension... clearly only the stupid people are the ones that apply to govt jobs! there's no way it's the most clever of us who work in govt...

    1. Re:Queue the negative comments by afabbro · · Score: 2, Informative

      And you would be wrong. Queue is a perfectly acceptable English word, derived from the French word for "tail".

      And you would be wrong. The idiom is "cue", not "queue", though both happen to work depending on how flexible one is on the meaning.

      Given this is supposedly (though rarely actually) a technology discussion site, I think "queue" in this context could be clever. I doubt it was meant as such, however.

      --
      Advice: on VPS providers
    2. Re:Queue the negative comments by LordLimecat · · Score: 2

      Im not going to deny that there are some clever people in the government-- the NSA, for example-- but large swaths of government are NOT those people, and it doesnt tend to encourage efficiency. My experience-- even at a local level-- has been that the tendency is far more to throw money at a problem than to actually try to do things properly.

  5. Scaling is hard by kqs · · Score: 2

    No surprise. Everyone always thinks that scaling is easy, and then spends months dealing with a long series of choke points and cache overflows. This is bearable if you can scale slowly, but not if all the traffic Is dumped on you from day one.

    The question is, will it still suck in three months? Will their IT folks learn?

  6. Does anyone else not care? by Anonymous Coward · · Score: 5, Insightful

    Sounds like Monster was butt-hurt when Uncle Sam ditched them, so they had a stooge write a sob story for Computer World.

    What I read: Organization ditches outsourced vendor, launches redesign, massive traffic, servers strained, iron and squids are added, site is back.

    Wake me when /. has some real news.

    1. Re:Does anyone else not care? by auLucifer · · Score: 2

      When will /. have a like/+1 button on posts. Don't adjust moderation on it but it'll at least let people 'agree' if not just mark something they like. This being one I'd like...

      --
      If I was witty I'd put something funny here but, as it stands, I am not and have just wasted seconds of your life
    2. Re:Does anyone else not care? by Anonymous Coward · · Score: 5, Informative

      I agree.
      I typically browse usajobs.gov and the site was terrible before. You couldn't press your back button, it would nag you to use IE6, the search sucked, selecting options was futile and the performance was terrible.

      The new site is ten times better. Anyone that thinks the old site was better is delusional or being paid by Monster.

    3. Re:Does anyone else not care? by RazorSharp · · Score: 5, Insightful

      When will /. have a like/+1 button on posts.

      Hopefully never. One of the best things about /. is its willingness to abstain from such silly trends.

      There is no God. . . 153,678 people liked this post.

      Microsoft is cool. . . 0 people liked this post.

      We don't need those buttons, popular opinions on /. are well known to anyone who has visited here more than a couple times.

      --
      "From the depths of my skeptical and rationalist soul, I ask the Lord to protect me from California touchie-feeliedom."
  7. Re:Three? by Culture20 · · Score: 2

    Hey, it's better than the one blade server they were using. I bet they were creating VMs on it to act as redundant nodes.

  8. Re:meaning of three new blades... by PerlJedi · · Score: 2

    Well when Taco left he took everything but the commordore 64s so he could run his 'services'.

    Maybe but we are squeezing every last drop of compute power out of that commodore 64. :-)

  9. Re:personnel management agency = HR by bryan1945 · · Score: 3

    Don't forget the requirement to have 20+ years of Java experience (or whatever that number was back when they were just pulling numbers out of their asses.).

    --
    Vote monkeys into Congress. They are cheaper and more trustworthy.
  10. Re:meaning of three new blades... by Anonymous Coward · · Score: 3, Funny

    In this day and age, you need at least 5 blades to get close....

  11. Re:Three? by RoFLKOPTr · · Score: 2

    They should skip the VMs and just paint racing stripes on their server racks... I hear that will increase clock speeds by up to 10MHz!

  12. Incomplete Article by Anonymous Coward · · Score: 4, Informative

    To be fair, USAJobs.gov's performance also sucked when monster ran it.

  13. Why is this flamebait? by DesScorp · · Score: 3, Insightful

    The poster has a valid point. In America, health care is a consumer service. For all of our complaints, were health care to be turned over to a federal bureaucracy, it would almost certainly get worse.

    --
    Life is hard, and the world is cruel
    1. Re:Why is this flamebait? by radish · · Score: 2

      It's ALREADY rationed, there are plenty of people out there who can't get the care they need. Making the provision of healthcare dependent on need rather than how much you can afford is such an incredibly obvious thing to do that I simply can't understand those who are against it. I've lived under both systems and it's no contest which is better.

      --

      ---- Den ene knappen er powerknapp, den andre er Bender voice knapp "Bite My Shiny Metal Ass"

  14. Fuck Everything... by Anonymous Coward · · Score: 5, Funny

    We're Doing Five Blades

  15. Re:meaning of three new blades... by KingMotley · · Score: 2

    That explains the lack of an edit button!

  16. USAJobs filter by trout007 · · Score: 3, Interesting

    Their job filter sucks. I know someone that was a government contractor and the people he worked for wanted to hire him as a federal employee. So they set up a listing that was well defined to fit his skills. He submitted his application but couldn't make it through the filter so he couldn't be hired.

    I saw an opening for a job and I knew the people that put the request in. I just copied and pasted the entire job requirement and description under other information and I sailed past the filter. When I was interviewed they thought it was a computer errror that caused the ad to print at the end of my application. I told them the truth and they laughed and I got the job.

    --
    I love Jesus, except for his foreign policy.
  17. Why work for the fed gov if Republicans hate you? by backslashdot · · Score: 2

    The GOP's stated policy is that anyone working for the federal government is shit and deserves pay cuts.
    The GOP thinks that federal government employee salaries are not based on competitive pay. I mean, normally if a job pays a certain amount you will get applicants who would be willing to work for that pay .. and therefore you'd get competitive applicants who are worth that much. If I offered a job that pays 1 million, presumably I'd get applicants who are worth around that .. yes sure along with people worth $10K .. but the point is the fed gov salaries are advertised and people who are working in only slightly less paying jobs looking for an upgrade will switch to it .. meaning if they paid less .. they'll get less qualified/competent applicants.

  18. Re:being sad about health care is a pre existing a by zugmeister · · Score: 2

    There was once a show called "Benson" where the governor's teleprompter died just before the cameras went live, so he sat there for a long time just staring at the camera. One of the characters expressed concern that the sound was broken to which Benson replied that the sound was secondary, he was worried about the picture because the gov's lips were not moving. In this case, all the words in the post are spelled correctly but they are organized in such a manner that there does not appear to be a cogent argument. This is an excellent example of how proper use of spellcheck does not let you communicate clearly.

  19. There is no one else on this planet by zephvark · · Score: 2

    'They are a personnel management agency, they are not a technology company, and this clearly demonstrates that they don't have the technology skills to be able to do this.' Pure FUD. If the problem was that all the toilets were always blocked up, you wouldn't accept an excuse that the company is clearly not a plumbing company, and doesn't have the skills to manage basic plumbing. That could be resolved with a simple phone call to folks that do actually have some experience with that field. Now, if you want to say that the management is too drooling stupid to figure that out... well, it's the Government, so that's not entirely implausible, but that's an entirely different statement than what has been made.

  20. Re:Why work for the fed gov if Republicans hate yo by Anonymous Coward · · Score: 5, Insightful

    Conservatives run on a platform of government failure, then once elected, set about proving it to be true.

  21. Re:being sad about health care is a pre existing a by PopeRatzo · · Score: 4, Insightful

    One of the problem with health care in this country is the lack of availability of insurance plans except by what the employers offers.

    You're partially right.

    The problem with health care in this country definitely involves insurance.

    Why do we still use "insurance" for health care, anyway? Does any other developed country base distribution of health care on "insurance"?

    Nobody in the US goes through life without using health care at some point. It's silly to have a system where every single dollar spent on health care has 20% taken off the top for "insurance".

    And I certainly agree that getting health care should not have anything to do with your job, because when employers are involved with health care, because your employer really doesn't give a fuck about you, unless you work for your father. They wouldn't hesitate to watch you suffer in excruciating pain or die of mesothelioma at age 66 if it meant an additional .004% in profits. It's just not the way they're made.

    Our health care system was a lot better when all hospitals were non-profit and doctors were part of the middle class. That's not to say that there have not been technological advances. But the system itself will only get worse to the extent that profit becomes the primary driving force behind supply.

    --
    You are welcome on my lawn.
  22. Re:personnel management agency = HR by MaskedSlacker · · Score: 2

    Depends entirely on which department they're in. DHHS people will be bluer than 15 year-old teenager's balls on homecoming, DOD and DOE people will frequently be bible thumping fundamentalists (based on my personal experiences at LANL anyway).

  23. Re:personnel management agency = HR by hedwards · · Score: 2

    Care to provide some citations? I remember the DoJ under W having something of a scandal when some of the people doing the hiring were caught using political litmus tests.

  24. Re:Three? by hedwards · · Score: 3, Funny

    Skip the racing stripes, speed holes are where it's at.

  25. Monster isn't doing it anymore! Yay! by gQuigs · · Score: 5, Informative

    The old site was one of the worst job sites on the internet. I'm not sure if it's any better, but I don't think it could have gotten worse.

  26. Re:Hmm? TSA or Obamacare? by monoqlith · · Score: 5, Insightful

    The US government will never be put in charge of the US health care system. That was the whole take-away from the debate over health care law, remember? The bill that actually passed sets up a MARKETPLACE for PRIVATE INSURERS to SELL INSURANCE PRIVATELY to PEOPLE . That sounds like a conservative, market-based approach to me. That's probably because, oh wait, it is one - it's nearly identical to the system that Mitt Romney, a conservative Republican, put in place in Massachusetts, which, being identical, was also a conservative, market-based approach to universal health care. Mittens is now running away from his own law because 1) Obama passed a similar law 2) the crazy people who have taken over the Republican party can't even understand that, if they actually knew what their own principles were, THEY WOULD AGREE WITH IT. But for now their overriding, unthinking principle seems to be: We hate Obama, and if Obama did something, we hate that too.

    I'm tired of know-nothing tea partiers trolling on this site. If you know nothing about something, try not to comment on it.

  27. Facebook page? by RazorSharp · · Score: 2

    Aside from my bafflement that the government leased one of its domains out to monster.com, the thing that stuck me as most odd about this is that the government has a Facebook page. Why?

    It's getting to the point where abstaining from Facebook ostracizes one from society. It's like the internet's turning into AOL all over again, but worse.

    --
    "From the depths of my skeptical and rationalist soul, I ask the Lord to protect me from California touchie-feeliedom."
  28. Sour Grapes - The GRAVY TRAIN IS OVER for Monster. by Frosty+Piss · · Score: 5, Interesting

    Sounds like Monster was butt-hurt when Uncle Sam ditched them, so they had a stooge write a sob story for Computer World.

    Yes indeed. And, the Monster site was a serious piece of shit itself.

    Here's the thing: Uncle Sam *just recently* took it back, we should EXPECT some bumps in the process. This is to be expected.

    Most people here, not being gov employees probably haven't experienced what USA Jobs replaced. Essentially, each arm of the government had their own site for job seekers.

    I can only tell you about about the Air Force site that Monster's USA Jobs replaced... The Air Force site was easy to navigate and easy to apply for jobs. Tracking your progress in the process was very straight forward.

    Before I accepted my current Air Force position, I applied for perhaps a dozen different jobs, was called back for telephone interviews on perhaps half, and was able to track my progress with all - such as the reason for being passed over (important information for a job seeker).

    The Monster experience was beyond convoluted to the point that I simply gave up trying to find and apply for jobs. Out of the 30 or 40 I applied for, I never got any call-backs, and it was impossible to track progress or determine reasons for for being passed over. It was just a huge waste of time.

    Seriously folks, we all KNOW how Monster works. This "story" is just sour grapes from Monster for losing a fucking GRAVY TRAIN of a contract.

    DISCLAIMER: I am a career Civil Servant with the Department of Defense.

    --
    If you want news from today, you have to come back tomorrow.
  29. Comment removed by account_deleted · · Score: 2

    Comment removed based on user account deletion

  30. Runs on Window by Daniel+Phillips · · Score: 2
    --
    Have you got your LWN subscription yet?
  31. Re:meaning of three new blades... by nabsltd · · Score: 2

    It read pretty clearly to me, 3 blades - 3 blades should serve quite a few job seekers.

    Maybe, maybe not.

    If the system had 30 blades running it with the crappy performance, then 3 more won't do much. If it had 3 blades before, then maybe 3 more will help, unless, of course, the poor performance is not caused by lack of CPU resources. If it's because of disk or network issues, throwing more CPUs at it will probably make it worse. Or, perhaps the individual blades are underpowered.

  32. Re:being sad about health care is a pre existing a by DRJlaw · · Score: 4, Insightful

    Our health care system was a lot better when all hospitals were non-profit and doctors were part of the middle class.

    Doctors are not part of the middle class?

    My wife started college at 16, didn't fool around, and managed to graduate from medical school at 24 with around $130K in student loan debt. She then worked 80+ hours per week in an internal medicine residency for 3 years earning 45-50K/yr. She then took a fellowship for 2 years working 70+ hours per week earning $50K/yr. At age 29, she began a split fellowship/academic instructor position that finally began to pay a salary approaching reality for the level of training involved - $100K. Student loan debt is still around $120K due to deferments.

    If you ignore all the investment to get there, she's "rich" in the eyes of left wing extremists like yourself. However, considering that she's had to accumulate more debt, dive into a hardcore and extensive higher education, work far longer hours for a merely median wage, and do that for 9 years longer than the typical BA, you're not going to get any sympathy from me.

    Doctor's income is not wealth until sometime in their mid 40s. Doctor's income is DEBT SERVICE in their 30s, starting a family in their late 30s or early 40s, and only then becomes something that puts them above middle class.

    It's also stupid to argue that some of the most highly trained people in our society (0.3%) ought to be compensated as "the middle class." If you want more family practitioners, pay them for God's sake. Otherwise, there's simply not enough altruists to go around, and you cannot command for there to be more...

  33. Re:"Some organization" by yoshi_mon · · Score: 2

    The only butt-hurt here seems to be your anger at people pointing out the obvious and saying "after the government took it over, it sucked".

    The problem comes in when, and you have not said but you very likely are, people who hate the idea that the gov can do anything right would just gloss over when...

    X company is doing something for the gov and then loses the contract for lets say cost issues and it goes over to company Y. Company Y has some issues getting everything back to the level of functionality that was provided by a company that had been doing the job for a while. And for less money! But company Y eventually gets everything all set and then you praise the 'free market' for how great company Y is.

    Meanwhile anything the gov does must always be awful...save for the actual military. They are great...except when they come home and maybe want some health care...screw em then right?

    --

    Really, I know what I'm doing...Ohhhh, look at the shiny buttons!