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Baker Has to Make 102,000 Cupcakes For Grouponers

Rachel Brown, owner of the small Need a Cake bakery, became a victim of the old adage, "Be careful what you wish for. You might just get it." More than 8,500 people took Rachel up on her Groupon offer of a 75% discount on a dozen cupcakes, forcing her to make over 100,000 cupcakes to fill all the orders. In the end Brown lost almost $20k. "We take pride in making cakes of exceptional quality but I had to bring in agency staff on top of my usual staff, who had nowhere near the same skills. I was very worried about standards dropping and hated the thought of letting anybody down. My poor staff were having to slog away at all hours — one of them even came in at 3 a.m. because she couldn't sleep for worry," she told The Telegraph. "We are still working to make up the lost money and will not be doing this again."

14 of 611 comments (clear)

  1. Limits by heypete · · Score: 4, Interesting

    I seem to recall reading that Groupon allows businesses to limit the number of offers available. That is, rather than having to deal with 8,500 orders, Ms. Brown could have limited the offer to 100 (or some other arbitrary number) people.

    If my understanding is correct and such a system exists, it would be foolish for a business to not use it.

    1. Re:Limits by Loether · · Score: 5, Interesting

      My wife uses Groupon all the time and so by extension I use Groupons. I hate them for precisely the GPs reason. Retailers ask if you are using a Groupon. If you say yes you almost always get substandard treatment/products. The companies who use Groupon overextend themselves and then hire temps or decrease quality to cover for their mistake. It's bad for businesses and bad for customers. The only one it's good for is Groupon.

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  2. Re:The Law of Unintended Consequences... by Surt · · Score: 1, Interesting

    She must have had some pretty serious margins to only lose $20k on a 75% discount after paying for extra staff.

    --
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  3. expensive cupcakes by MasaMuneCyrus · · Score: 3, Interesting

    £26 per bakers dozen cupcakes!? Is this a normal price? That's $40! Are these normal prices in London?!

    1. Re:expensive cupcakes by Anonymous Coward · · Score: 5, Interesting

      Yeah, they have one in Gainesville, FL. It has a Sanskrit name, Sarkara, to make you feel more educated and karmic as you spend three dollars and something for a dry cupcake that ought to cost cents. It's *exactly* the same story as with coffee a few years ago: a cup of joe that used to cost cents at a diner or lunch counter in the 80's or before now costs dollars at Starbucks or Your Favorite Local Coffee Store (if you believe that purchasing a parity product at obscenely inflated prices from a "local" merchant as opposed to a chain is somehow morally superior: enjoy handing your money over for frivolities at an accelerated rate regardless). Interestingly, a coffee at the local coffee shop (Volta) around the corner from Sarkara cupcakes cost, to the penny, exactly the same: it's almost as if you're actually purchasing a token foodstuff of purely symbolic value to justify spending time in a place Other Than Home with wifi access, and the merchants are in pricing competition over that time, not over the token food item.

    2. Re:expensive cupcakes by fahrbot-bot · · Score: 1, Interesting

      Jesus Christ, do people really have that kind of disposable cash laying around these days? T

      Umm... The 1% ers do. I saw a promo for one of those pawn store shows where a guy bought a diamond dog collar - for his dog - for $4,500.

      --
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    3. Re:expensive cupcakes by nedlohs · · Score: 4, Interesting

      If you are paying such prices for the shitty brewed coffee you were getting at a lunch counter, then yes you are being an idiot and getting ripped off.

      But an esspresso machine costs significantly more both in initial cost and in maintenance costs than a brewing machine. It also requires more training to use (though Starbucks seems to skip that bit). It's also significantly slower (so you need more staff hours to make the same amount of coffee).

      Of course Starbucks coffee is crap, though orders of magnitude better than the swill that passes for brewed coffee (and of course Starbucks does brewed coffee too - but why would you go there for that???)

      And cupcakes have none of that. A "gourmet" cupcake is made in exactly the same oven with exactly the same ingredients as a regular cupcake...

    4. Re:expensive cupcakes by BitZtream · · Score: 2, Interesting

      Exactly this. Except the $0.89 cup cake at my local grocer is made with mostly lard and sugar with waxy poor quality chocolate and lard icing and comes in maybe 3 different flavours and is sold in very high volumes at a low price.

      Whereas the specialty cup cake is made with real butter high quality chocolate and other ingredients and is available in 20 different flavours and is sold in low volumes at a high price.

      You're an idiot.

      That high volume cup cake with 'low quality' ingredients probably actually has far higher ingredients.

      Anyone who actually works in the industry is fully aware that a factory sized bakery is FAR more stringently controlled than moms corner cupcake shop, where they buy 'organic' ingredients, that are filled with all sorts of evil chemicals because while they were being brilliant about not using pesticides instead they used 'organic fertilized' treated with all sorts of other chemicals which should never be put on food products.

      They are ALL lard and sugar, you just want to pretend what you're paying $4 is different. Having worked in public health, I know far to well that you're ideas about how the little guy is 'better' or than the big guy could not be more wrong, almost 100% universally. The little guy gets by with FAR more than the big guy, which has thousands of vultures sitting around waiting to sue the ever living piss out of him.

      --
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  4. Groupon needs a staggered approach by Maximum+Prophet · · Score: 4, Interesting

    Groupon should offer a staggered approach. First 100 customers get offered 75% off. Next 100 get offered 50%, then 25%. After a time, the system could float to the discount that was optimal, with some total per day limit.

    --
    All ideas^H^H^H^H^Hprocesses in this post are Patent Pending. (as well as the process of patenting all postings)
  5. Re:Geez... by Fujisawa+Sensei · · Score: 3, Interesting

    The math for the odds of winning powerball are 1 in a hundred million. (1 in a hundred M, 1 in 130 M, 1 in 200M same difference, roughly. ) and each dollar you spend increases those odds to $x in 100 million.

    According to today's XKCD you need to have over 4 million in investments, which mean that the only prize that really counts for never having to work again is the big one.

    So your odds of winning and never having to work again are very small until you start spending millions of dollars on tickets.

    --
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  6. Re:The Law of Unintended Consequences... by The+Pirou · · Score: 4, Interesting

    I've only ever baked for 'mom and pop' affairs, so I wouldn't know about chain stores. The first time was for a boss who started with $500 and 2 credit cards 18 years ago and turned it all into a well known gourmet market in the Atlanta area. Another time was for another well known DIY restaurant/bakery in town.
    My mother was a pastry chef who has made cakes similar to those on the website of your wife since I was 3 years old. I know the costs and labor involved to make make breads, cakes and other assorted patisserie fair. There is still an insanely low margin on baking using 'fancy' ingredients.

    As for Groupon...Groupon costs a lot in food costs, and 2 years later I hadn't seen any significant change in sales that could've been attributed to their involvement.

  7. Re:Very common by TheLink · · Score: 4, Interesting

    I personally think the concept of near "compulsory" tipping as practiced by restaurants in some countries is messed up.

    At work I don't get tipped for just doing my job, and if my company's customers gave me money directly for just doing my job, or for doing my job differently/better than normal, that's called corruption or just plain wrong. Heck at some places you're not allowed to accept gifts/$$$ above a certain value (usually low, sometimes even _zero_) from customers.

    In theory if your employer isn't paying you enough to do your job, you should find another employer or another job. But in practice the "tipping" system is not likely to change in those countries...

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  8. Note: by raehl · · Score: 2, Interesting

    Not that I would ever do such a thing. I tend to avoid hanging out with people who would assign social consequence to buying the Wal-Mart cupcakes. But lots of people who don't operate that way.

  9. Groupon is a simple scam by SmallFurryCreature · · Score: 3, Interesting

    The obviousness of Groupons scam is obvious enough to most but the more subtle one is the lie of advertising. Advertising does NOT work as advertised. That is something to remember, advertising is a product SOLD by advertising agencies. So the companies telling you advertising works because they studied it are advertising companies... conflict of interests?

    You have two basics forms of advertising. The first people barely think about but is putting your products and your shop on display. It is not just the sign above your door but prices on your products. Think about this simple thing, did you EVER walk out of store because you couldn't find the price so thought "fuck this". BAD advertising. A lot about this basic advertising is convincing people to enter your shop because they think that what they want can be got at an acceptable price. For stores like bakeries this means charging the right amount for the right amount of convenience and quality. People complain about Starbucks being to expensive but they got fast steady quality service (compared to all the other alternatives at premium locations. I can get a cup at a burger chain for less next door at say Utrecht Central station in Holland but GOD the burger joints service is piss poor).

    But if you want MORE customers then pass by traffic. What do you do... advertise? Do you READ advertisements? No? To busy. Exactly. Anyone that can afford a 5 dollar cup cake is far to busy to read the local newspaper. Same with banner ads. Who here sees banner ads? If you see banner ads, you are in a lower class. Elitist? Damn right.

    Research has shown the Groupon's claims on age and income of their users are over-estimated. They are an older demographic and a poorer demographic. This is a group who hunts coupon's. They use a coupon and then don't come back unless they get another coupon. They are deal hunters.

    If you got something to dump, then deal hunters might be worth going after but if you got a premium product that doesn't get 75% cheaper in total costs with bulk, then Groupon makes no sense.

    Groupon works for HP Printers because HP makes its money on ink. It makes sense for products you need to shift now and you got to much off or make a very high margin on but otherwise, it NEVER makes sense.

    Food products and services do not work with massive discounts aimed at bargain hunters.

    It would be like selling Rolls Royce at 75% discount hoping for repeat business.

    Not only do people not NEED two of them but those who buy it at the discount can't afford the regular price AND at the same time you are diluting the price of your product for your regular customers.

    Or how would you feel if the person in front of you paid 1/4th of the price charged to you? If I was in that store behind a groupon customer and they tried to charge me full price they would be picking cupcakes out of their ears.

    A european chain stunts with taxless days, basically a 20% cut that amounts to the regular sales tax. So... I never buy from them unless they run one of these events because I can wait for them or another chain to run one when buying a TV or such. Turn your customers into bargain hunters and bargains they will hunt.

    Stay away from advertising unless you truly and fully understand what it is going to cost and what it is going to deliver you. It is like gambling. Or lawsuits. Casino's, lawyers and advertisers ALWAYS win.

    --

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