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System Recognizes Emotions In People's Voices

Posted by samzenpus on from the what's-wrong-dave? dept.

cylonlover writes "Automated telephone services may get slightly less annoying thanks to research being carried out at Spain's Universidad Carlos III de Madrid and Universidad de Granada. A team of scientists from those institutions has created a computer system that is able to recognize the emotional state of a person speaking to it, so that it can alter its behavior to make things less stressful."

9 of 127 comments (clear)

  1. Or not... by NoobixCube · · Score: 5, Funny

    Caller: Oh it's another damn machine.
    IVR: Do not take that tone, please, sir or madam.
    Caller: WHAT tone?
    IVR: Please remain calm, and speak clearly.
    Caller: I AM CALM, DAMN IT!!!

    --
    Admit it. You post strawman arguments as AC so you get modded Insightful for refuting them, rather than Troll
    1. Re:Or not... by plover · · Score: 4, Funny

      My favorite:

      "For a list of all the ways technology has failed to improve your life, please press 3."

      --
      John
  2. Dave... by headkase · · Score: 3, Funny

    Source: HAL: Look Dave, I can see you're really upset about this. I honestly think you ought to sit down calmly, take a stress pill, and think things over.

    --
    Shh.
    1. Re:Dave... by ysth · · Score: 4, Funny

      I know I've made some very poor decisions recently, but I can give you my complete assurance that my work will be back to normal. I've still got the greatest enthusiasm and confidence in the mission. And I want to help you.

  3. Another fine product... by Macgrrl · · Score: 4, Funny

    ... from the Sirius Cybernetics Corporation.

    --
    Sara
    Designer, Gamer, Macgrrl in an XP World
  4. Re:Old news by blunttrauma · · Score: 5, Funny

    I was trying to call Comcast once because the evidently cancelled my automatic billing and were now going to disconnect my internet service. When I called and the automated menu hell prompts started, I said "billing" The system replied "Sorry, I didn't get that" I let out an exasperated "Fuck". The system responded "I understand you want to talk to Billing, if this is correct, press 1" Pretty damn cool.

  5. Might come in handy... by Fished · · Score: 3, Funny

    Computer: "Sears tool desk, can I HELP you?"
    Me: "Operator."
    Computer: "I'm sorry, I didn't understand that. Did you say, screwdrivers?"
    Me: "Salesman"
    Computer: "I'm sorry, I didn't understand that. Did you say, salepaper?"
    Me: "Cashier."
    Computer: "I'm sorry, I didn't understand that. Did you say, chainsaw?"
    Me: "NOW I want a chainsaw! I'm coming down there and #!*(%$!*%^(!"
    Computer: "I understood that! Calling 911."

    --
    "He who would learn astronomy, and other recondite arts, let him go elsewhere. " -- John Calvin, commenting on Genesis 1
  6. Re:Trolling by ae1294 · · Score: 4, Funny

    Do you understand the motherfucking words that are coming out of my motherfucking mouth bitch?

    emotional state: JOY +3

  7. Electronic Sociopath by Jeremiah+Cornelius · · Score: 3, Funny

    Mimicking the response of understanding, to manipulate other's behavior.

    You are in a twisty little maze of voice options, all alike.

    --
    "Flyin' in just a sweet place,
    Never been known to fail..."