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Institutional Memory and Reverse Smuggling

An anonymous reader writes "Anyone who's worked in a large engineering firm is familiar with institutional amnesia. Things get built, and then forgotten. Documentation is supposed to help, but rots, is lost, or uses obsolete methods and notation nobody understands anymore. I recently found myself in a strange position, rehired as a consultant with the unofficial job of reminding the company how an old plant works. I even have some personal copies of documents they seem to have lost, which I have to awkwardly smuggle back in. I don't find these kinds of experience written about often, but I'm convinced they're more common than you'd think."

5 of 312 comments (clear)

  1. Old news by DingerX · · Score: 4, Informative

    Primo Levi, "Chrome" in The Periodical Table describes a similar problem with a paint formula at his factory in the 1950s. Evidently, during the war, they had a QC problem, included some chemical to correct for that, and the formula became a cargo cult, long after anyone knew what it was for. Someone changes some other factor, and their batch of paint gets the consistency of liver. So our hero had to reverse-engineer the trade secrets of a previous generation, back when he was working in the lab at Auschwitz.

  2. Re:NASA by 0123456 · · Score: 4, Informative

    NASA has lost ALL of it's Saturn V knowledge.

    Uh, no it hasn't. It may not be readily accessible, but there are (literally) tons of Saturn V information still available.

    The scientist have died, the documents have rotten and been lost.

    That'll be a surprise to the people who've put many gigabytes of Apollo-era documents on ntrs.nasa.gov.

    What they have lost is much of the software; the Apollo Guidance Computer software only exists because some of the programmers had old listings that were OCR-ed, and the Saturn guidance computer software seems to be long gone.. there are a couple of computers left that may still have the code in their core memory, but so far no-one has been brave enough to try reading it out since that's a destructive operation and if you screw up you won't get a second chance.

    Fortunately if someone was to try to rebuild a Saturn V they'd use completely new electronics and software anyway. Heck, it would probably have to run Windows...

  3. Re:I see this in code I work on all the time by heypete · · Score: 4, Informative

    It's a reference to this scene from the Pixar movie "Up".

  4. Happened to me at NASA... by JetScootr · · Score: 4, Informative

    I worked 30 years in astronaut training facility (full-fidelity simulators), and wrote many many documents on software that I wrote. I always kept my own digital copies, of course. Over the years, the contracts changed hands many times, and different document systems were implemented, and "all" documents were "always" converted from old to new. I was never able to later re-locate *any* document I had submitted to *any* of the document systems. So my copies of my documents were the only ones that actually existed that I knew of. This included meeting minutes, peer review notes, design and 'as-delivered' documents. So I think institutional amnesia is more the norm, and actual memory beyond 3-5 years is rare.

    --
    Pavlov wouldn't be so famous if he'd used a can opener instead of a bell.
  5. Re:NASA by DanielRavenNest · · Score: 4, Informative

    This is incorrect. When I was working for Boeing, who was contracting to NASA, I saw the Saturn V drawings with my own eyes, in the data repository building at the Marshall Space Flight Center in Huntsville, AL. They are punch card aperture cards, which is IBM style punch cards with a piece of microfilm stuck into it. If you need a paper copy, they print from the microfilm. There are about 3 million of those cards, filling stacks of drawers, with all the drawings and many of the documents in them.

    On the Space Station project, which I worked on for many years, we had a data vault at Boeing, which was literally a vault in the basement, where all the project data got copies stored, and we of course had to supply copies to NASA, who then put it in their repository. If there is one thing government is good at, is storing documents.