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PR Firm Unwisely Tangles With Penny Arcade

Posted by Soulskill on from the internet-lynch-mob-engaged dept.

New submitter FSWKU writes "Courtesy of Penny-Arcade, Paul Christoforo of Ocean Marketing provides a perfect example of what not to do when interacting with customers, especially if you are doing so on behalf of another company. There's name dropping, an ego trip worthy of Charlie Sheen, and even what appears to be a promise to commit libel. Other outlets are already picking up the story and running with it, and an examination of Ocean Marketing's website has generated accusations of plagiarism."

1 of 419 comments (clear)

  1. hard time understanding by decora · · Score: -1, Offtopic

    if Penny Arcade gave as much attention to customer service disasters as, say, you know, a human rights disaster

    "Hello, I am writing in regards to my husbands disappearance in an American prison in Afghanistan"

    --"Yes we will get right on that"

    "Hello, it has been 1 year since i asked about my husbands location"

    --"Sorry, we have lost your ticket id. please submit a new one to your local ASR FQR"

    "Hello ASR FQR i need to find my husband"

    --"We have no record of anyone named Pashkar"

    "His name is Dashkar not Pashkar"

    --"We have no record of anyone named Dashkar"

    "they spelled it without the h

    --"Daskar was posted for an AR40 73b6"

    "When? What does that mean?"

    --"We cannot give out that information"

    etc etc