Slashdot Mirror
Google Caught Misbehaving By Kenyan Startup
An anonymous reader sends in an interesting story from Mocality, a company that painstakingly built a business directory in Kenya. When they discovered that somebody was systematically harvesting the contact information they'd collected (and after a few very odd phone calls from confused Kenyan business owners), they set up a sting to see what was really going on. They swapped out the phone numbers listed for a few businesses with phone numbers in their own call centers, and then waited to see who called. Mocality was shocked to discover it was Google Kenya, who falsely claimed a business collaboration with Mocality, and then lied about Mocality's business practices.
This wasn't just misbehaving. What Google did was outright illegal. Not only did they falsely claim that they have business partnership with Mocality, they also claimed that Mocality is engaging in bait-and-switch practices to try and charge businesses up to $200 for their listing. Mocality said they have never charged businesses and never will.
Such blatant lies aren't just misbehavior, they are pure fraud. Google is trying to destroy their competitor in any way possible and in turn profit from lies. This is not a new practice to Google - they haven't been able to gain market share in social space because Facebook and Twitter got there first (of who did it well), and it's seriously injuring their currently. They are desperately trying to change that with Google+ but they know they're unable to do so because they weren't there at the right time. Google is also facing serious competition in Russia, China, South Korea and a few other countries where local search engines have the largest market share and Google is unable to compete as again, they weren't there at the right time.
Google has a long history of scraping other websites and then dropping them lower in search in favor of their own sites. They have been doing this for ages with hotels, restaurants and similar information. They're also trying to do it with flights information. All of these practices will net Google enemies and most likely antitrust issues. But Google doesn't care - they know how important timing is and they will abuse their position whenever they can to get there. It's a long term goal and Google has managed to get the position where no one can really touch them even if they misbehave. Seriously, they were also found out polluting search engines with paid links. After that they blame someone else and try to seem like a good guy. The most hilarious thing is that most geeks believe them just because they use open source (while ironically their products are all proprietary).
And note that this isn't just Google's Kenyan office misbehaving. They also received calls from Google's Indian call centers engaging in similar practices, so this is a practice accepted from Google's HQ.
On top of that, EPIC has said they will try to get antitrust investigation into Google's introduction of Google+ into search results. People are finally starting to wake up to see how bad Google is and how it abuses other companies.
So is the person calling actually from Google? Or is it just some scammer claiming to be from Google?
The corporate offices in Google CA were traced to this issue; check his IP logs he has. I might be foggy on this, but from what I saw, this came from California as well.
Help me, help you. - Jerry McGuire
Well ... That depends, don't you agree ?
Apparently facebook is ("was") paying people for bad-mouthing google. I am not saying that's necessarily the case here, but it's certainly a datapoint to consider.
I field calls from companies claiming to be Google at least once a week. They aren't Google, they're people wanting to intermediate between a customer and eg Adwords. It's a scam, pure and simple. Whether this is the case here I can't say for sure, but I'd be surprised if it was official Google policy.