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Why Linux Can't 'Sell' On the Desktop

New submitter VoyagerRadio writes "Recently I found myself struggling with a question I should easily have been able to answer: Why would anyone want to use Linux as their everyday desktop (or laptop) operating system? It's a fair question, and asked often of Linux, but I'm finding it to be a question I can no longer answer with the conviction necessary to 'sell' the platform. In fact, I kind of feel like a car salesman who realizes he no longer believes in the product he's been pitching. It's not that I don't find Linux worthy; I simply don't understand how it's ever going to succeed on the desktop with voluntary marketing efforts. What do Linux users need to do to replicate the marketing efforts of Apple and Microsoft and other corporate operating system vendors? To me, it seems you don't sell Linux at all because there isn't supposed to be one dominant distribution that stands out from the rest. Without a specific product to put on the shelf to sell, what in the world do you focus your efforts on selling? An idea?"

13 of 1,091 comments (clear)

  1. heh by stoolpigeon · · Score: 5, Interesting

    What do Linux users need to do to replicate the marketing efforts of Apple and Microsoft and other corporate operating system vendors?
     
    Spend millions of dollars on advertising and even more in subsidies to hardware manufacturers (or like Apple make your own hardware.) But I have no idea why anyone would want to do that. Though I confess, I don't really care if Linux gets the kind of broad use that Windows has or even OSX. I used to worry about it, because I had a fear that if not enough people used Linux it might go away. But now Linux is so incredibly successful on the server and phone that I'm not worried about that any more.
     
    I really hate Apple - their whole approach but more and more I find myself telling people, "Hey, if you can afford it try out Apple." It seems to work well for normals. They appear to have less issues than the normals running Windows. Frankly, I don't get it, but then again - I don't care. I just want people to be able to do what they want so they can leave me alone so I can focus on doing what I want - which means using Linux. I'm glad I'm not dependent on winning over people that are willing pay extra for devices that are locked down physically and ideologically. (Nobody needs to get their panties in a bunch defending Apple to me. I've heard all the reason people like their stuff. It's not that I don't understand - I just don't agree. I find their products to be aesthetically pleasing as long as I don't actually have to use them.)
     
    And of course MS had to break the law to get the install numbers they had. I'm not willing to go that route either for Linux.

    --
    It's hard to believe that's how Micronians are made. Why don't we see it right now by having you both kiss one another?
    1. Re:heh by WrongSizeGlass · · Score: 4, Interesting

      So, the first run of Linux adoption is don't talk about Linux adoption? ;-)

    2. Re:heh by beelsebob · · Score: 4, Interesting

      It's much much much more simple than that. Be usable, have a massive pile of good applications.

    3. Re:heh by digitig · · Score: 4, Interesting

      First get a product that is as good as Microsoft's and Apple's for that particular job. I think Linux is the go-to OS of choice for back ends, but geeks tend to overlook just how hard it is to get Linux working. Every Linux installation I've done there have been problems getting it to work with the hardware that have involved typing arcane incantations into obscure configuration files. Geeks will do that; Joe User won't. And I still haven't got sound or wi-fi working properly on my current Ubuntu installation (nobody on the Ubuntu forums can work out the problems, and all the hardware is listed as supported and works fine when I boot Windows). Not an issue for a backend, but a killer on the desktop. It's not marketing that Linux needs for the desktop, at least not marketing to users -- marketing to hardware manufacturers to persuade them to support it would be a different matter.

      --
      Quidnam Latine loqui modo coepi?
    4. Re:heh by hawkinspeter · · Score: 4, Interesting

      Granted, I'm not a typical desktop user. Maybe I should have gone for things like spreadsheet software, PDF reader etc. You can add them, but they don't come with Windows. Also, where's the software repository so that I can install software from a known "good" source and have updates to all my software applied with just a couple of clicks?

      I've actually found driver support in Windows to be extremely flaky. I've had old hardware refuse to work under Windows 7 as the only driver available is a 32bit WinXP one. I've heard stories of scanners and printers not working in Windows 7 - I don't know if they're true or not.

      My experience of loading WinXP onto laptops is typically painful - load the OS, then search the manufacturer website for the relevant network driver/AHCI storage driver. Put the drivers onto a usb storage key or DVD and then attempt to install them. Reboot, get a blue screen as I've forgotten to switch the BIOS back into AHCI mode etc.

      My experience of loading Ubuntu onto laptops is typically easy - boot from USB or CD, install the OS and everything is working. Sometimes (if the wireless chipset requires a proprietary driver) I've had to use a LAN cable to connect to the internet and run the "Additional Drivers" program to fix wireless, but that's easy enough.

      My view is that I don't care what OS other people run as long as we're all using standards that don't care what OS we run.

      --
      You're a temporary arrangement of matter sliding towards oblivion in a cold, uncaring universe
    5. Re:heh by ArhcAngel · · Score: 4, Interesting

      Linux us NOT missing features.

      It IS missing two very crucial features...Convenience & Trendiness
      MAC & PC users in general do not care that they are using MAC OS X or Windows 7. They just care about getting what they want done AND how they look to their peers doing it.

      CAR ANALOGY - The average driver does not want a car where the engine or other mechanical parts are showing but the gear head who loves tweaking his ride will go to great lengths to ensure at least some part of his engine sticks out. Also, people will buy a PRIUS or a Smart4two to appear eco-friendly despite there being other makes and models with similar fuel efficiency but less visibility as a fuel efficient driver.

      I have used many different Linux distributions since 1985 ( I expect my compile of Gentoo to complete any day now ) and even Ubuntu hasn't really reached the ease of use factor I expect from a desktop OS. Is it more powerful than Windows? Absolutely! Does that matter one iota when I need to read my email or write a report on a word processor? Nope...Apple got it right IMO when they took BSD and tacked their own GUI on it to hide the power and flexibility of the underlying kernel. This is where choice has actually hurt the Linux on the desktop initiative. Add some peripheral support to Android and have it scale to the desktop and you have the killer Linux for the desktop distro. - This is tongue in cheek but not far from what I envision it will take to get Linux adopted as the desktop OS of choice.

      --
      "A person is smart. People are dumb, panicky dangerous animals and you know it." - K
  2. Re:Why not by Black+Parrot · · Score: 5, Interesting

    Why would anyone want to use Linux as their everyday desktop (or laptop) operating system?

    Why not? It simply works, I can do whatever I want.

    And you can do that without having to buy (or steal) 50 expensive software packages to get the complete functionality you expect of a desktop or laptop workstation.

    I only keep a Windows box around so I can play commercial games. For me, it's just a glorified game console.

    --
    Sheesh, evil *and* a jerk. -- Jade
  3. Linux still isn't trouble-free by mikael_j · · Score: 5, Interesting

    The biggest problem is, IMHO, inertia. In order for Linux to beat the others it has to be clearly superior

    And of course, Linux is still far from being trouble-free. I've been a Linux user since the mid-90s (although for a period I mainly used FreeBSD) but switched over to an iMac as my main workstation a few years ago. Was this because I couldn't get Linux to run right? No. Was it because Linux was "too hard"? No. Was is because of marketing? No. It was because it was UNIX and a turnkey solution. I know it's a tired phrase but it just works. I no longer fear software updates (apt-get update && apt-get dist-upgrade used to terrify me, had a few incidents where it ate its own package database or simply uninstalled necessary packages (like my X server) for no particular reason) and it stays out of my way.

    Now, obviously this isn't for everyone. I still have Linux desktops at home, they're just not my main workstation because I still can't quite shake that feeling of "well, it's stable now but it took two days of configuring and god knows what'll happen next time I update some software"...

    What about Ubuntu? Well, it's sometimes more user-friendly than Debian but it also breaks in new and exciting ways (for example, for the longest time I couldn't get it to accept the idea of an interface having a static IPv4 address and a dynamic IPv6 address using the GUI tools, and editing config files somehow broke the GUI tools so they would constantly assume that I had no internet connectivity at all).

    --
    Greylisting is to SMTP as NAT is to IPv4
  4. Re:Not going to happen. Windows is "good enough" by stoolpigeon · · Score: 5, Interesting

    It will be interesting to see how Win 8 fares. I agree that Windows is not horrific for normal desktop usage at home. Windows 7 has progressed to be close enough to my Linux/KDE setup that I actually don't mind it too much, especially with power shell. But the changes in 8 are rather significant. I've been running the preview in a VM on my Fedora box and there are some huge changes. I think MS may continue pushing more customers to Apple with it. I don't see it being much of a boon for Linux because Linux just isn't on most people's radar.

    --
    It's hard to believe that's how Micronians are made. Why don't we see it right now by having you both kiss one another?
  5. Hard to sell what is free? by Anonymous Coward · · Score: 5, Interesting

    I've used Linux as my primary OS for 10 years now and wouldn't consider going back. The things 'people' want in a desktop/laptop PC (YMMV): Stability, reliability, security and speed. But there's another, less tangible aspect. When you're ahead of the curve (or even a little to the left); you're cool. You get that innate smugness when someone proclaims their new Windows x/OS y machine ePeen score that you're just a little bit more awesome than them.

    Collaboration and openness; it's the future. First software, then government & enterprise.

  6. Re:Why not by dskoll · · Score: 4, Interesting

    My 80-yr-old mother uses Linux. It was not "grandma simple" to install and set up (I did that for her), but she certainly has no trouble using it.

  7. Linux's hurdles are different from Windows by unixisc · · Score: 5, Interesting
    There are 2 answers to this one:
    • The risk factor - the fact that for the users existing hardware, a Linux driver may not exist, or that future hardware that intrigues him may not have a Linux driver. More often than not, they'd have to buy more expensive hardware to be ensured of its support. In other words, Linux may be free or cheap, but the things that would support it or work well w/ it ain't, like sound. Also, if the networking doesn't work, the user is SOL, since s/he can't even download the correct drivers.
    • The choice ceiling - if someone is going there from Windows, then one has to make sacrifices during the move - it's like when one moves from a bigger house to an apartment. Few software titles in Windows have Linux counterparts. So it only makes sense if one knows what one wants to do under Linux, make a list of what one needs, and then go w/ it, knowing fully well that that fantastic game just released will probably not run under it

    I think Linux could be more successful if computer vendors bundled complete Linux solutions w/ their systems. Something like say a laptop or netbook preloaded w/ Linux, along w/ things like printer, wi-fi and so on, working right out of the box. But Linux needs to have as complete a driver model as Windows. Right now, since Windows is the default, if a peripheral doesn't work under Windows, its manufacturer knows that they have a problem. But if it doesn't work under Linux, it doesn't apply, since a manufacturer can credibly claim that they never claimed to support Linux.

    The other aspect is the risk factor for any PC vendor who might preload a PC w/ Linux and sell it. Problem being that if the customer buys something else to work w/ that PC, be it a new printer, stereo speaker or so on, and it doesn't work w/ the Linux PC, while it's not a problem for the vendor, the result is an unhappy customer. With Windows, this is never an issue, for what I said above, but for Linux, it very well is. That's why Apple limits what they claim will work w/ it, and explicitly tell their customers to buy only their stuff if they want it to work. Which PC manufacturer can do that, unless we have a re-incarnation of Sun or SGI?

    As a result, if a vendor decides to sell Linux, they inherit all the problems that come along w/ it. While Windows support is provided by PC vendors such as Dell, there is an organized chain of command to go to, if it doesn't work. Here, even if one ignores the gazillion distros, the fact remains that support for Linux when things don't work is limited, which is why the scalability is just not there. As a result, Linux continues to be a case of pull rather than push marketing.

  8. Re:Wait wait wait by gbjbaanb · · Score: 4, Interesting

    yep, that's pretty much what I'm getting at. Just because you insist on one extreme over the other (and therefore claim your view is good, while the opposing view is evil), the reality is that they're both extreme positions that attempt to impose your ideals on someone else.

    Sure, I like OSS, but there is still the argument that a closed environment allows a company more freedom (internally) to produce better products knowing that they can make more money from it, thus encouraging them to do so.

    The graphics driver issue is one anomaly in the OSS world though, I agree OSS is better than closed, but I'm quite happy to use a proprietary driver for a gfx card as I need to buy that card and the driver only works with that card. So it doesn't matter if its free and open or not. When I buy a new card, I expect the best driver there is to work with it, regardless of openness.
    If this means I have to 'suffer' a closed driver, then that makes no difference to me. It definitely makes a difference to me if the only driver available is poor though.

    Hence my position that the "only open" view is just as extreme as the "everything closed" view.