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Annual Airline Achievement Report Released
According to an annual report by Dean Headley, a business professor at Wichita State University, flying is getting slowly better. Lost bag reports, delayed flights, service complaints and cases of getting bumped from your flight were all slightly down in 2011. From the article: "Hawaiian Airlines did the best job of arriving on time with an average of 92.8 percent, while JetBlue Airways had the worst on-time performance, 73.3 percent. A flight is considered on time if it arrives within 15 minutes of when it was originally due. Nearly half the 15 airlines improved their on-time arrival performance in 2011, and seven had an on-time arrival percentage over 80 percent — Hawaiian, Southwest Airlines, AirTran Airways, Alaska Airlines, American Airlines, Delta Air Lines, and Mesa Airlines. The average on-time performance for the industry was 80 percent last year, just a tad better than 2010's average of 79.8 percent."
How's that a "game"? Sounds like good planning.
Don't you ever leave 10 minutes early to ensure you make an appointment on time? Is that also considered a "game"?
This is all very nice, but when will the public stop being treated like criminals during air travel?
Flown lately? It sucks. It sucks so much that if you manage to get from one place to another without a *major* fiasco, you keep your mouth shut. Just because expectations have been lowered to the basement, doesn't mean things are getting better. More like passengers are just feeling more powerless and complaining less. As for on-time arrivals and all that...wow nice. Probably not as difficult, since they've gutted most routes to bare minimum and use sophisticated software to keep planes packed like sardines. Sorry, but air travel sucks and no report of marginal statistical improvement will change anybody's view on that.