Slashdot Mirror

← Back to Stories (view on slashdot.org)

IT Calls of Shame

Posted by samzenpus on from the is-your-screen-on? dept.

snydeq writes "InfoWorld's JR Raphael offers up six memorable tales of trouble and triumph from the tech support desk. 'Working in tech support is a bit like teaching preschool: You're an educator who provides reassurance in troubling times. You share knowledge and help others overcome their obstacles. And some days, it feels like all you hear is screaming, crying, and incoherent babble.' Pronoun problems, IT ghosts, the runaway mouse — when it comes to computers, the customer isn't always right."

2 of 256 comments (clear)

  1. If your customers aren't always right... by rodrigoandrade · · Score: 5, Insightful

    Please send them my way. My compay will thrive with the new business. I treat customers right, which usually results in new transactions from the same customers. Whuch, in turn, recommend my business to their friends/family/co-workers.

    But hey, it's much easier to blame tough times on stupid customers and Obama (obviously).

  2. Re:Customer once demanded I go on location by Anonymous Coward · · Score: 5, Insightful

    Why insult them by asking? Just do the job, fix the issue, leave, and bill them. Not every tech support issue difficult, in fact most are quite simple troubleshooting. The smartest people miss simple things sometimes.