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IT Calls of Shame

Posted by samzenpus on from the is-your-screen-on? dept.

snydeq writes "InfoWorld's JR Raphael offers up six memorable tales of trouble and triumph from the tech support desk. 'Working in tech support is a bit like teaching preschool: You're an educator who provides reassurance in troubling times. You share knowledge and help others overcome their obstacles. And some days, it feels like all you hear is screaming, crying, and incoherent babble.' Pronoun problems, IT ghosts, the runaway mouse — when it comes to computers, the customer isn't always right."

2 of 256 comments (clear)

  1. Many users deserve the cloud. by Karmashock · · Score: 0, Troll

    To a large extent the cloud is built for these people. And it solves most of the IT problems. They literally can't screw it up because they don't have the power to screw it up.

    Half the time there's a problem it's the "Oh" "Ehn" switch. In about 99.9 percent of other cases the user did something to break it. Restrict users from being able to do bad things and most problems go away. Sure, there are legitimate IT problems occasionally but they're relatively rare.

    --
    I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
  2. Why is dealing with IT like dealing with retards? by Anonymous Coward · · Score: 0, Troll

    Seriously. I can't decide which is worse - listening to a moron half a world a way read a scripted response in some sort of broken indecipherable semi-English or listening to a moron in my own country read a scripted response in some sort of broken indecipherable semi-English. Is that the only choices that IT can provide?

    And what is with you IT guys putting your own failings on the end-users? Can any of you strip and repair a transmission from a tractor? Can you even explain how it works? What!? Are you idiots? How about doing a simple surgery? Can you provide an accurate forecast of economic activity in a given sector? No? I guess that makes you dumb.

    Hmmmm... It almost looks like the case where almost every person has a talent and most people are competent at what they are trained at and not so much competent at what they aren't. How about we lay off the "dumb end-user" stories. IT uses them to cover their own lameness and the rest of us are getting tired of hearing IT whinging.