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Ask Slashdot: How Long Should Devs Support Software Written For Clients?
lucky4udanny writes "My client says any software/website we develop for them should be supported with bug fixes forever, with no further compensation. We have generally supported our work for two months, to give the client adequate time for real-world testing, after which we charge by the hour for all support. How long should a company fix bugs without compensation in software they developed? What is the industry convention?"
We do 3 months for custom / work-for-hire products, and hourly after that.
You have to be careful, because I've had companies that start making changes to their infrastructure, and then told us our software didn't work when in fact their environment changed. So be very specific.
It's probably a good idea to check with a lawyer if there is a legally required support duration and what is covered under it. In this case, he should be happy if there is, because then he tells the client that he'll provide support as legally required and any additional support would have to be negotiated. Don't leave the client hanging if he needs support now and is willing to negotiate a support contract. Be prepared to write off that support in case no contract materializes though and be firm if the client tries to drag this out.
Probably a good idea.
And if there isn't I imagine the only answer would be, "We've met the design goals as conveyed to me, and you haven't contracted me to provide infinite support. But you're welcome to make an offer and I'll be happy to work with you from there."
Without being a dick about it, of course. Next time, figure it out ahead of time and everyone signs on the line provided.