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Ask Slashdot: How Long Should Devs Support Software Written For Clients?

Posted by Soulskill on from the just-until-the-next-venus-transit dept.

lucky4udanny writes "My client says any software/website we develop for them should be supported with bug fixes forever, with no further compensation. We have generally supported our work for two months, to give the client adequate time for real-world testing, after which we charge by the hour for all support. How long should a company fix bugs without compensation in software they developed? What is the industry convention?"

1 of 384 comments (clear)

  1. Your bugs.. your problem by jhoegl · · Score: -1, Troll

    They didnt code it, you did.
    Why should they pay to fix your mistakes? Why do you think people have/had problems with MS? Because they charge you to fix them. Windows Vista and Windows 7 is a great recent example.