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Australian Telco Causes Minor Panic While Preparing Web Filter

Twisted64 writes "Australia's largest telco, Telstra, has been frightening users of its mobile data services for the last week. Logging revealed that HTTP requests from a mobile device on Telstra's network were duplicated with a request from another server, located in Chicago. Eyebrows were raised on the Whirlpool forums, with fears that Telstra was giving up Australian browsing data to a U.S. company and therefore the U.S. government. Following a well-worded letter, Telstra revealed today that the reason for this behavior is that the company is preparing an opt-in web filter. Personally, while the idea of my browsing data being logged anywhere does not fill me with joy, the idea of the U.S. government having access to it (randomized or not) is probably going to be enough to make me switch to an inferior carrier once my current plan ends."

30 of 105 comments (clear)

  1. Re:Don't wait for the plan to end by ls671 · · Score: 2

    In Canada they are now allowed to switch at anytime without penalties due to government regulation. No need to wait for the plan to end. They can switch just because they want to without giving any reasons. Providers abused too much hence the regulation came.

    --
    Everything I write is lies, read between the lines.
  2. spin control by Anonymous Coward · · Score: 2, Interesting

    What a nicely biased summary.

    Why does Telstra need to send all URLs to another company in order to "prepare" a content filter?

    Do they expect us to believe that Netsweeper didn't already have a database of URLs?

    1. Re:spin control by AHuxley · · Score: 2

      The filter will be massive, hit and miss and need 24/7 support.
      Doing it via the USA gives them a huge instant well understood database, political cover and brand cover, less local security clearances, legal costs.
      If a dentist or travel agent is blocked they be can un blocked and a "sorry, third party, its new, its our first year filtering... see we fixed it fast "
      Mix in the legal national security dream of all Australian search texts magically been lopped to the US, it brings in a big thanks from other parts of the USA gov.
      If your in the US, understand Testra as a Bell like creature, big is good, working with another big brand is great.
      The final nice part is its all legal and opens the door for other .com/telco branding/looping/cloud efforts beyond a filer.
      All your data going to the US was fine with the filter now enjoy some ads, try some music, try some movies, try some shopping...
      Extra costs for the luxury value adding for every user, less new local hardware, no messy Australian laws, buying into cheaper US clouds....
      The USA was also upset that Australia did not want to send data to the US for legal and ping/distance reasons. This would be one way to show Australia likes the USA and cool any US efforts to 'make' or 'punish' Australia/Australian telcos for not using/trusting US cloud offerings.

      --
      Domestic spying is now "Benign Information Gathering"
  3. As a Telstra and Telstra Mobile user... by Sasayaki · · Score: 3, Insightful

    All I can say is,

    "It's opt-in. For now."

    --
    Check out my sci-fi book "Lacuna" at http://goo.gl/MVxX8
    1. Re:As a Telstra and Telstra Mobile user... by AHuxley · · Score: 4, Funny

      "But Mr Dent, the opt-in option has been available via a link from your settings page for the last nine months."
      "Oh yes, well as soon as I found out I logged in to see it, yesterday afternoon. You hadn't exactly gone out of your way to call attention to it, had you? I mean, like actually telling anybody or anything."
      "But the opt-in option was on display ..."
      "On display? I eventually had to go download java to display it."
      "That's the website department."
      "With .net and ActiveX"
      "Ah, well your OS had probably missed an update."
      "So had the site."
      "But look, you found the option didn't you?"
      "Yes," said Arthur, "yes I did. It was on site in the bottom of an encrypted page stuck in a disused directory with a banner on the page saying 'Beware of the .....

      --
      Domestic spying is now "Benign Information Gathering"
  4. Double requests by kaunio · · Score: 5, Interesting

    These double requests also causes a lot of trouble for some people.

    I'm working for a company running a web service for corporations and we have a very high level of logging and surveillance in order to provide a good service. However we get a lot of strange alerts from double requests from different ip numbers. It appears that some content filtering companies like to do the same (Bluecoat I'm looking at you) and they even do requests with cloned cookies (so they act in the same session as the user).

    A lot of funky things happens if you assume that a user is only going to access certain (GET) links once but a filtering company is intercepting the request and sometimes manage to make the request faster than the user.

    1. Re:Double requests by SuricouRaven · · Score: 2

      The school I work at has had to take all the five-button mice out of one room and replace them with three button mice, as some of the learning-support students have coordination problems and kept accidentially pressing the 'back' button on the side during computerised exams.

  5. Re:Don't wait for the plan to end by Cimexus · · Score: 4, Informative

    That's complete balderdash. This article is about the Telstra NextG (3G/4G LTE) cellular network, not their fixed line stuff. And Telstra has never, ever had anything remotely approaching a monopoly in the mobile market in Australia. Indeed, Australia's always had a much wider choice and range of cellular providers than most of the US has (and nowhere near the same degree of carrier-lockin via locked devices etc.)

    Anyone on NextG can switch with minimal difficulty to Optus, Vodafone, Virgin, Boost, TPG, Amaysim ... (insert a dozen more carriers here). Whether or not those choices are BETTER than NextG is obviously questionable (NextG is by far the fastest and best coverage), but that does not mean there is no choice.

  6. No worries by trifish · · Score: 2

    Even if you switch an ISP, 99% of your browsing will still be logged by third-party servers (most of which are in the US, if that matters to you).

    Most sites today use iframes that send HTTP requests to the following:

    Google Analytics
    Google ads
    Facebook
    Twitter
    etc.

    1. Re:No worries by ThatsMyNick · · Score: 3, Informative

      RequestPolicy takes care of it.

    2. Re:No worries by ThatsMyNick · · Score: 2

      To add to that, if you are looking for a ready-made solution, Ghostery is worth a look. It claims to block these, but I am not really familiar with how it works.

    3. Re:No worries by SuricouRaven · · Score: 2

      Obama? I think you can blame Bush for most of the privacy-violations, together with the culture of paranoia that swept over the US following the 9/11 attacks. All Obama has done is completely ignore the situation.

  7. Re:US Govt.? by ThatsMyNick · · Score: 3, Insightful

    By "having access to the records", OP means the US govt (or a US court, under the request of some party, say RIAA) can subpoena the records. Not at all misleading.

  8. Re:Question by Nursie · · Score: 2

    It sounds a lot like British Telecom and their phorm debacle also. Turns out that (ex-)monopolies think they can get away with anything.

    It's a shame they're usually proven right.

  9. Re:Don't wait for the plan to end by Cryacin · · Score: 2

    There are a few options in Aus. Vodaphone, Optus, cheap resellers of optus like Amaysim etc. Only fools and horses go with Telstra.

    --
    Science advances one funeral at a time- Max Planck
  10. Re:Seriously? by Cimexus · · Score: 5, Informative

    This is not about 'internet restrictions'. This is to do with the fact that this represents a potential breach of the Privacy Act. Australia has fairly strong privacy regulations that govern how and when information can be sent overseas, and how people need to be notified of how their information is used, who can see it, what it can be used for etc. America OTOH is notorious for having probably the most lax privacy regulations/legislation in the developed world.

    So yeah, in that respect, Australia's laws are "worse" (in that they are more strict with regards to protecting personal information). And we like it that way. Surreptitiously exporting information to a jurisdiction where similarly tough controls do not exist is not looked upon favourably.

  11. Re:Question by Cryacin · · Score: 2

    Yes. That's why a lot of us are former users.

    --
    Science advances one funeral at a time- Max Planck
  12. Re:US Govt.? by AliasMarlowe · · Score: 5, Informative

    Personally, while the idea of my browsing data being logged anywhere does not fill me with joy, the idea of the U.S. government having access to it...

    What leap of logic could possibly lead people to believe that just because the server is in the US that the US Feds have access to it, or even care?

    One of the provisions of the Patriot Act gives the US government access to all data stored within the US on request. Essentially unlimited access can be granted in secret, and the request for access and the reasoning behind the request can be kept secret.

    --
    Those who can make you believe absurdities can make you commit atrocities. - Voltaire
  13. Re:Don't wait for the plan to end by mug+funky · · Score: 4, Interesting

    how far are we talking? i've had 3 for years, and in many cases i get coverage out at my folks' place where even telstra has trouble.

    that said, 3 has shitty coverage IN the city...

  14. Re:Question by mug+funky · · Score: 2

    yep.

    they lost me years ago when they repeatedly hassled me for money (a year after i'd switched to someone else), inexplicably calling me by my father's name (i've never had my phone linked to his account, though back in the day we were all linked to mum's), then refusing to tell me what the bill is and how much is owed because due to privacy they can't tell me - it has to be the account holder. when i tell them i am the account holder for the number they called they get confused and go away for another 2 weeks, then repeat. i even got letters from debt collectors.

    eventually i got them to forward me to complaints, told them if they don't know what number or what name the bill is under, they can't possibly know how much is owed and by who, so the only sane thing to do is fuck off and leave me alone - they agreed i owe them nothing, nor does my father who had nothing to do with anything.

    telstra suck.

  15. Re:Don't wait for the plan to end by Anonymous Coward · · Score: 2, Interesting

    I was sitting 25km from Winton in central queensland (read 200km from anywhere) and getting faster 3g from Telstra than I get in downtown Brisbane.... Nobody else gives you that coverage.

  16. NoScript by DrYak · · Score: 3, Informative

    Just like NoScript breaks the web for me,

    That's normal and intented. NoScript is supposed completely block any interactive content (either scriptable/programmable stuff like javascript/java/.net/flash, or big media files like audio/video tags), until you whitelist something.
    It is supposed to "break" everything (or more precisely make everything "Web 1.0" :-) ) until you say: "Well, I might trust that source not to completely bork my machine, please unbreak it, and only it".

    It is for the paranoid us out there. It's not designed for someone who expect a set and forget solution to security (unlike tools like CertPatrol or HTTPS Everywhere, which don't require much fumbling from regular users). It's designed for people who don't trust anything and prefere to manually select which tiny bit of the web they might choose to trust, while disabling everything else (it's closer to Flashblock and other similar tools in that way. Except that NoScript has a wider scope by blocking *anything* interactive)

    (In addition to that, it will also block cross-site-scripting until whitelisted, and will put alerts about click jacking).

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
  17. Re:Don't wait for the plan to end by WillKemp · · Score: 2

    Anyone on NextG can switch with minimal difficulty to Optus, Vodafone, Virgin, Boost, TPG, Amaysim ... (insert a dozen more carriers here).

    Not quite! Anyone in a major urban area, maybe, but not anyone. I don't have a choice, there's only Telstra where i work (in a remote part of the Northern Territory).

  18. Re:Don't wait for the plan to end by stepho-wrs · · Score: 2

    It's spelt "brake light".
    Break light is what the copper was doing.

  19. Re:Don't wait for the plan to end by bloodhawk · · Score: 3, Informative

    I Live in Canberra, I hate telstra, but they are the ONLY provider that seems to even cover the city let alone rural areas outside the city. I tried multiple providers before grudgingly admitting telstra was the only viable option. Vodafone worked in the city center but not my suburb, Optus was patchy at best and 3 was a total joke everywhere.

  20. Re:US Govt.? by xQx · · Score: 4, Interesting

    What leap of logic could possibly lead people to believe that just because the server is in the US that the US Feds have access to it, or even care?

    Give the closeness of the Aussie and American governments, and the long history of governments getting around their "we will not spy on our citizens" decree is by having their allies spy on their citzens instead,I think the more accurate question is:

    What makes you think the american government doesn't have access to your data just because it never leaves australia?

  21. Inferior Carrier? by thegarbz · · Score: 3, Interesting

    Personally, while the idea of my browsing data being logged anywhere does not fill me with joy, the idea of the U.S. government having access to it (randomized or not) is probably going to be enough to make me switch to an inferior carrier once my current plan ends."

    I didn't actually know there were inferior carriers. I remember Telstra. We were a loyal customer for years. These were the guys who in I think a world first introduced the concept of a download limit. 3GB. Yes that's no typo. We had 10mbit cable and a 3GB download limit. I remember hitting that download limit on the second day of our billing cycle after which we were capped at 28.8kbps. This is the company which introduced an acceptable use policy without defining what acceptable use was. This was the company which refused to roll out ADSL2 in areas which already had ADSL. This was the company which charged more for wholesale use of it's network than it charged it's retail customers. It was a wise business decision too because once the ACCC put a stop to that practice users left in droves to cheaper better ADSL2 services.

    I remember my last few days of Telstra cable fondly. We were paying some $80 per month with a 20GB download limit. When we tried to quit they gave us $300 credit so we jumped on the most expensive plan and then quit a month later anyway. Now I pay $60 per month for completely unlimited internet which is faster than the old cable we were on and we don't pay phone line rental either.

    The only time I've seen people recently give Telstra a choice is if a) the company is paying, b) they had absolutely no other choice. Even if I now look at their plans, $70 for 200GB ex line rental for ADSL2 it boggles the mind that someone would pay these people willingly.

  22. Now remember kids by MichaelSmith · · Score: 3, Funny

    This is another good reason not to google self incrimination while planning a murder.

  23. Re:Question by dbIII · · Score: 3, Interesting

    Other Telstra users who frequent /.: is this typical behavior for them?

    Yes.
    They were a government owned monopoly which got privatised and they are stuck with the worst elements of both, with a few twists from being run by a nuclear scientist with no business experience and a Mexican bandit (chosen by a the most nepotistic board imaginable led by a failed farmer turned union buster and with such gems as a third rate historian that made friends in politics by USSR style revisionism sanitising history to make ultra-conservatives feel better and the wife of a powerful party powerbroker). Among their epic failures are the loss of all backup tapes for three entire government departments by storing them in wheeled trash cans (wheelie bins), firing employees for their behaviour on their own time after a staff Christmas party that had been delayed until March, and making sales staff wear recording devices around their necks. Service quality is such that I waited four weeks to get a failed landline fixed which is located less than 5km from the main telephone exchange in Australia's third largest city, and the tech just turned up unannounced on a Saturday afternoon (they sacked a lot of people so there is little co-ordination and they just dump a list of jobs on overworked contractors).
    There are hundreds of stories about them that stretch as far a China (they wasted millions on half-baked financial adventures there most notably buying the "IP" of a ringtone company that had 100% pirated mp3 files), and New Zealand (where they fucked up the carrier and the ISP they bought - two fucking months to change one MX record). So yes, they do whatever they like because they are big enough and check later if necessary to see if it's legal.
    The main purpose of Australian's NBN (national broadband network) is to get telecommunications out from under the control of Telstra and to build what Telstra planned in 1996 before they decided only the short term mattered.

  24. Re:US Govt.? by AK+Marc · · Score: 2

    Kim dotcom?

    Now they don't need to go through official channels, they just get the servers in the US, then use "secret" subpoenas or warrantless wire taps and get everything from billions of people with nobody knowing or knowing and able to talk about it.