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Best Buy Cuts 650 Geek Squad Techies

Posted by Soulskill on from the but-who-will-install-my-monster-cable dept.

tripleevenfall writes "Best Buy has cut approximately 650 jobs from its Geek Squad division, according to the Minneapolis Star-Tribune. The cut represents about 4% of Geek Squad's total workforce. The consumer electronics giant said the workers primarily service televisions and appliances in consumers' homes. Best Buy's performance has struggled to keep up with changes in consumer electronics, as the weight of its big-box format inhibits it from fending off competitive pressure of online retailers."

3 of 143 comments (clear)

  1. Which technicians were cut? by Rone · · Score: 5, Interesting

    Which technicians were cut?

    The ones with the lowest technical aptitude, or the ones who pushed the least amount of unnecessary service on their customers?

    1. Re:Which technicians were cut? by afidel · · Score: 4, Interesting

      The ones that had been there the longest and thus cost the most for the company. Just like Circuit City when they were circling the drain, cut your best people because they are "expensive".

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  2. Re:Beginning of the End by Jeng · · Score: 5, Interesting

    I thought charging for support accounted for around 90% of their profit?

    If they are losing money on support they are totally fucked.

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