Slashdot Mirror
McDonald's Denies Prof's Claim Staff Attacked Him For Wearing Digital Glasses
Sparrowvsrevolution writes "In an update to a story posted on Slashdot earlier this week, McDonald's has responded to the claims of Steve Mann, a University of Toronto professor and augmented reality pioneer who says McDonald's staff in Paris assaulted him tried to pull off a computer eyepiece he's worn for decades, then threw him out of the restaurant. McDonald's confirms that Mann was ejected from the premises, but denies that there was a 'physical altercation' with staff or that they destroyed any of his property. That last claim is especially dubious, since Mann has posted photos taken from his eyepiece that show McDonald's staff ripping up a doctor's note that he showed them to explain his need to wear the device. The company still hasn't explained why Mann was removed from the restaurant, but Mann has speculated that it has a policy against recording."
Ok, McD's... let's see the security footage.
You're in the court of public opinion and it ain't lookin' good.
MacDonald's hostility to photography, like that of Starbucks, is ridiculous.
Modern digital cameras easy to conceal. Besides, anyone with genuine interior design talent could visit one of their business, eating a burger while seeming to be doing no more than casually glance around. They could then go away and recreate what they saw almost as precisely as a photograph.
These blunders are probably the result of lawyers getting involved. A lawyer will attempt to deny anything that he thinks the other side can't prove. MacDonald's lawyers apparently aren't aware of just how much got recorded.
One suggestion to Slashdot readers. If you're in a situation like this, do your best to use your phone to record what's happening without being noticed. That'll help the good guy in the dispute. You might even practice what you should do, from starting up a camera app to perhaps slipping it in a shirt pocket with the lens able to see everything that's happening.
--Michael W. Perry, author of Untangling Tolkien
I am skeptical of Steve's side to all of this.
Note the following:
*I see many commentors claiming that Steve's apparatus is screwed to his skull and is necessary. Many of Steve's students have routinely seen him walking around without a computer. I have never seen any evidence that he has any sort of implants, and am pretty certain he doesnt have stuff screwed to the skull. Notice how he doesnt clairify these things.
* As far as I can tell, his single entry blog is the first place I've seen him refer to his HMD as Eyetap Digital glass. This is undoubtadley for him to associate with the Google Glass project.
*Take a look at his wikipedia entries under "gloggee". He has a penchant for making up neologisms an claiming to ha e invented things that he wasnt really involved with.
This is the 2nd report of physical assault by McDonald's staff at that same location to hit the news:
http://onyoursi.de/2011/08/whats-your-problem-assaulted-for-taking-a-photo-of-le-menu/
McDonald's insists Sheldon wasn't touched during the confrontation. But Sheldon remembers it differently.
"She grabbed me by my arm and jacket and threw my back against the open door, all the while grabbing at different parts of my coat with one hand and pinning me there with another," Sheldon told me.
And McDonald's explanation of what occurred does not match the photo. If lying about the situation seems to work, then of course the employees at that location are never going to feel like assaulting customers has any consequences.
Dr. Mann has had this sort of thing happen to him his entire professional career. Here's one from 2002
http://it.slashdot.org/story/02/03/14/2051228/airport-security-vs-cyborg-steve-mann
If you REALLY want to have some fun, try calling any major corporation (Comcast, Sprint, Microsoft, Marriott, whomever) and announcing to the CSR that you're recording the call for training and quality purposes. Assuming they don't hang up on you INSTANTLY, the conversation isn't going to progress beyond "I'm sorry, we can't continue until you stop recording."
Pointing out to them that THEY'RE doing the exact same thing to YOU will get you nowhere. Telling them that you'll discontinue recording when THEY do will get you hung up on. Telling them you'll quit recording when they tell you how to obtain your own copy of their recording later will get you hung up on. Simply put, no corporation will EVER voluntarily or knowingly allow you, a peon, to record your conversation with them, even though they feel perfectly entitled to record their conversation with YOU, and use it against you if it suits them.
There should seriously be a law granting consumers the automatic reciprocal right to silently record any conversation where the other party announces that the call is being recorded & makes it clear that you do NOT have the option of continuing the call unless you agree to let them do it.