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Managing Human Workers With an Algorithm

New submitter prayag writes "With the advent of crowdsourcing platforms it has become easier for people to 'automate' simple, yet repetitive tasks that computers aren't good at by hiring thousands of people at once. This can help some business cheaply accomplish certain tasks, but it can also be misused by spammers. A company called MobileWorks is even outsourcing this concept, reaching out to workers in developing nations whose income needs aren't as high. 'Kulkarni, who founded the company in 2010 with fellow graduate students from the University of California, Berkeley, says the value of tasks is set so that workers can reasonably earn $2 to $4 an hour; payments are on a sliding scale, with lower rates for poorer countries. "Even though they are acting as agents of a computer program, we are creating an opportunity for them," he says. MobileWorks charges its clients rates starting at $5 per hour for workers' time.'"

37 of 186 comments (clear)

  1. Hooray for Globalization by TubeSteak · · Score: 3, Insightful

    payments are on a sliding scale, with lower rates for poorer countries

    There's no meaningful reason to do this other than corporate profits.

    --
    [Fuck Beta]
    o0t!
    1. Re:Hooray for Globalization by BeanThere · · Score: 2, Insightful

      When did Slashdot become Marxdot?

      And seemingly, anything vaguely Marxist sounding immediately gets modded up to +5. Yawn. I want to discuss tech news, but every single topic is becoming "death to Capitalism! Ra ra."

    2. Re:Hooray for Globalization by PopeRatzo · · Score: 4, Insightful

      When did Slashdot become Marxdot?

      About the same time you got stupid from talk radio.

      One thing about the Slashdot audience (aka "nerds") is they can figure out when something works and when it doesn't. Maybe it comes from debugging code or compiling kernels. And experience with the technology sector gives one direct experience with corporate excess and the dangers of concentration of corporate power. We see it every single day.
      It makes it a lot easier to recognize that kind of FAIL in the wild.

      You don't have to be a genius to know that "free market capitalism" isn't working as advertised, but if you are a genius, you have no doubt that it's broken.

      --
      You are welcome on my lawn.
    3. Re:Hooray for Globalization by TubeSteak · · Score: 2

      Technology has a profound effect on the way society works and on the way different countries interact.
      I'm open to a discussion on why paying Pakistanis less than Romanians for the exact same work makes sense,
      but you mostly seem interested in calling that discussion Marxism and claiming I mean "death to Capitalism! Ra ra."

      Am I really the only one who thinks that arbitrarily paying people from certain countries less for the same work is a shitty thing to do?
      You don't have to be a Socialist to find that idea repellent.

      --
      [Fuck Beta]
      o0t!
    4. Re:Hooray for Globalization by PopeRatzo · · Score: 4, Insightful

      Just to clarify, by "you" I don't mean you personally (although I don't rule it out).

      I refer to "you" as being the subset of people who believe it's even close to correct to call any criticism of laissez-faire "Marxism" as if the only possible alternative to the current corporate plantation system is Soviet-style gulags.

      One clue for spotting stupid: when someone uses the term "Marxist", the probability of stupid approaches 1. It's the Godwin of economic discussions. (example: "Oh that Obama is nothing but a Marxist" or "Elizabeth Warren is a Marxist because she's trying to take away the banks' God-given right to rip-off customers".) Oh, and if you encounter the term "Muslim" in proximity to the term "Marxist" you have a stone-cold lock of the century of the week that you're dealing with mil-spec stupid.

      --
      You are welcome on my lawn.
    5. Re:Hooray for Globalization by RKBA · · Score: 2

      Most people seem to forget that the justification for creating corporations and "person-hood" in the first place here in the US was that the corporations were supposed to perform a public service of some sort. That has apparently either been forgotten or expanded to include "for-profit" corporations that are accountable only to their shareholders and not to the public at all.

    6. Re:Hooray for Globalization by Hatta · · Score: 2

      That's what happens when people realize the fruits of unbridled capitalism.

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      Give me Classic Slashdot or give me death!
    7. Re:Hooray for Globalization by TENTH+SHOW+JAM · · Score: 4, Insightful

      1. Recompiling a kernel and working in a company make you highly qualified in political and moral philosophy.

      Yes. I have a low tolerance to Truthiness. If a device is not giving consistent results, it is flawed. If a program is giving inconsistent results, it is buggy. If a person is saying inconsistent things, they are liars. An IT background has forced this world view. Others will be less fault tolerant of people.

      2. The current corporatist system we have is flawed. Because corporatism is flawed, some other thing that isn't corporatism is "broken"?

      No. There may not be an "Unbroken System". But we should be filtering for flaws and implementing ways of removing flaws as quickly as possible. Something corporate lobbyists seem to be opposed to.

      --
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      To display how futile
      English Haiku is
    8. Re:Hooray for Globalization by Capt.+Skinny · · Score: 2

      There's no meaningful reason to do this other than corporate profits.

      Well, that is why people go into business.

    9. Re:Hooray for Globalization by ShanghaiBill · · Score: 2

      payments are on a sliding scale, with lower rates for poorer countries

      There's no meaningful reason to do this other than corporate profits.

      And that is a good reason. If this company is highly profitable, they can afford to grow quickly, hire a lot more people, and lift many more families out of poverty. If instead, they pay more than they have to, that will benefit relatively fewer.

    10. Re:Hooray for Globalization by LessCleverNickName · · Score: 2

      There's no meaningful reason to do this other than corporate profits.

      Actually, if you take the time to read about the system, you'll learn that the reason is very simple: different kinds of work are reserved for different kinds of workers, in keeping with the company's comprehensive and World Bank-partnered anti-poverty goals. Tasks that pay less are routed to workers for whom the pay can still make a meaningful impact. For example, OCR tasks that you can do on a cell phone might be sent to an individual working on a cell phone in Mumbai, while tasks requiring Photoshop expertise might be sent to someone in a city in eastern Europe.

    11. Re:Hooray for Globalization by BeanThere · · Score: 2

      Of course, all the foreign pesky brown-skinned workers who are actually benefiting in a meaningful way, I suppose they don't count as "people" in your view?

      Some more food for thought (between your shrieks of hysteria): Did you know that the global Gini coefficient has been decreasing (improving) for decades, even as absolutely quality of life has also been improving in virtually all countries?

    12. Re:Hooray for Globalization by PopeRatzo · · Score: 2

      "Stupid people reference Marx, therefore any reference to Marx is stupid."?

      When it's in regard to anything having to do with the current political/economic system in the developed world, absolutely.

      Provably. In every single case.

      Well...wait a minute. I just thought of an exception. If it's used in some variation of the statement: "There is nothing "Marxist" about any elected politician in the United States today", or "Anybody who uses the term "Marxist" to describe anything having to do with the current political/economic system in the developed world is stupid", then that would not be stupid.

      OK, are we clear now?

      --
      You are welcome on my lawn.
    13. Re:Hooray for Globalization by PopeRatzo · · Score: 2

      .Moderation pattern is interesting - very clear I've been targeted

      It's a hallmark of listeners of "conservative" talk radio to paint themselves as victims, while using the slogan, "We are not victims".

      Again, I'm not saying that you are a listener to talk radio, BeanThere (thought I'm not ruling out the possibility).

      --
      You are welcome on my lawn.
    14. Re:Hooray for Globalization by Jade_Wayfarer · · Score: 2

      Sorry, there is always another statistics, for example that there is constantly growing break-up between "the elite" - rich aristocracy of the modern world - and "everybody else". Okey, we are living better now than decades/centuries ago - that's no surprise, it's called evolution. But what use to me my better life if in the same time I am no more than statistical noise dot in the life of some CEO or politician? We are no more than cheap commodity of life - even us, skilled technicians, programmers, engineers.

      And no, it's not always been like that - look at the history of US, of Australia, even some European countries. Hell, even in Ancient Greece and in the Roman Republic common people had more voice than they do now in some First-World countries. In Russia (before Ivan the Terrible) there was the city of Novgorod, ruled by pretty modern-looking parliament. And even in the darker times, under harsh and oppressive regimes, every intelligent tyrant and dictator very well knew to fear their populace. Nowadays in the First-World, or in the Third-World with their "brown people" the picture is mostly the same - chase the money, fuck everything and everyone else. Who chases and fucks better than everyone else is praised as most successful member of society. So, the "masses" are living better, but political system is degrading into oppressive stupidity, and not some "fascism", "socialism", or any other -ism. And that is depressing.

      But, of course, it is only my own point of view. If you are one of the people who feel directly benefiting from the corporations and their ways - well, good for you. You are the successful product of modern society, congratulations! I, personally, don't feel that way (and no, that's no hysteria) - my own happiness comes from other sources, not directly connected to current social rat races.

      --
      Absence of proof != proof of absence.
  2. Yet another thing that doesn't help the US. by sethstorm · · Score: 3, Insightful

    Kill this concept with fire and nuke it from orbit, TYVM. The last thing this economy needs is to siphon more work while we have people who cannot find replacement work fast enough to justify this kind of stuff.

    The only logic in this algorithm is that US citizens are considered persona non grata unless they want to forgo the 13th Amendment in the name of economics - much like the various programs that precede it. Given the other companies out there, this is an already solved problem for the Third World. What they fail to do is to solve it for the First World.

    In addition, the only purpose that this could serve is spam.

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    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
    1. Re:Yet another thing that doesn't help the US. by jhoegl · · Score: 2

      #1. Poor people live everywhere.
      #2. Rich people can take their resources elsewhere
      #3. Corporations are people, apparently. Thus the singluar rich have a louder voice that the masses.

  3. Re:Client rates... by DWMorse · · Score: 2

    Alternatively, if you want to bolster human worker efficiency with an algorithm, might I suggest a filter that blocks Facebook on the company WAN link!

    --
    There's a spot in User Info for World of Warcraft account names? Really?
  4. Fear Not! by StefanJ · · Score: 5, Insightful

    The larger and wealthier they get, the more secure and generous giant international corporations will feel. Their titanic concentrations of wealth will trickle down to . . .

    . . . oh, sorry, I can't type this shit with a straight face long enough to come to a decent snark.

    This technique is yet another step down a road toward a world where callous corporations dominate all political and economic activity.

    1. Re:Fear Not! by Anonymous Coward · · Score: 2, Insightful

      U r bang on except we arrived at the end of the corporate slavery road some time ago.

      The feeling that we are not there yet is just a side effect of consuming popular culture/propaganda.

      The fact is that even though we may only just be realizing how bad we are being fucked over by our corporate masters, they have been doing it to us for a while.

      Leonard Cohen knew it.... The war is over, the good guys have lost, and everybody knows.

  5. I'll stick to paid interns for this kind of work by Rude+Turnip · · Score: 5, Insightful

    If you're hiring out to a part of the world you'll never visit and never know the people, you are going to miss out on spotting talent that can help your company grow. Our company has a very tedious and mind-numbing research project that is perfect for outsourcing, but we use interns from area colleges. The star players on the intern team shine through and are given a chance for employment. I guess that's the difference between looking at people as a long-term investment versus disposable labor though.

  6. Feedback into Cybernetics by istartedi · · Score: 3, Insightful

    1. Manage human workers with an algorithm.
    2. Manage algorithms with human workers.
    3. Goto 1 until the Borg rule.

    --
    For all intensive purposes, "whom" is no longer a word. That begs the question, "who cares"?
  7. People do this for free already by Narrowband · · Score: 2

    It's called "citizen science," expanding the concept of things like SETI at home to drawing on the mass capability of interested people.

    A good example is GalaxyZoo. People classify images of galaxies online.

  8. C'mon guys... by fuzzyfuzzyfungus · · Score: 3, Funny

    Can we please just get the robotic-uprising-and-enslavement-of-mankind over with already and dispense with the assorted sordid intermediate steps?

    At least that part will have laser guns and gigantic deathbots, rather than gnawing ennui and postindustrial globalized cube hell...

  9. Provide an API by iiii · · Score: 2

    First of all, as someone who's work in parallel computing for a while, I think it's actually quite hard to define tasks that actually have value that can be broken down into such small and easy sub-tasks. And within the set of problems where you can do that, there is a pretty large overlap between what a completely untrained person can do and what a perl script can do. So the whole idea of an army of anonymous random humans adding microvalue that adds up to big value is problematic for me. Maybe there is theoretical value there, but so many things could go wrong.

    Secondly, if you can clearly define a task like that, and what it is worth to you, why restrict your solution to humans? Provide an API and let me try to solve it algorithmically. If all you care about is getting the task done, what does it matter whether I get it done with a dozen Indian subcontractors, a thousand trained monkeys, or a clever little genetic algorithm?

    --
    Light cup, beer drink, thin so chain, neck turtle fat, man I won't say it again
  10. One of the Oldest Algorythms on the Books by l0ungeb0y · · Score: 3, Funny

    function manageWorker(worker)
          while (worker)
          {
              worker.flog();
              if (worker.isDead)
              {
                  return;
              }
              else if (worker.morale == HIGH_MORALE || worker.productivity == HIGH_PRODUCTIVITY)
              {
                  worker.goldstars++;
                }
              manageWorker(worker);
          }
    }

    1. Re:One of the Oldest Algorythms on the Books by BeanThere · · Score: 4, Informative

      You have the makings of a stack overflow there.

    2. Re:One of the Oldest Algorythms on the Books by ShanghaiBill · · Score: 3, Informative

      You have the makings of a stack overflow there.

      Any decent compiler should be able to recognize tail-recursion and optimize out the function call. It should require no stack space.

  11. Isn't this exploitation? by Taco+Cowboy · · Score: 5, Insightful

    ... payments are on a sliding scale, with lower rates for poorer countries

     
    I dunno about you, but when I read that I see exploitation all over it
     

    --
    Muchas Gracias, Señor Edward Snowden !
    1. Re:Isn't this exploitation? by ShanghaiBill · · Score: 4, Insightful

      I dunno about you, but when I read that I see exploitation all over it

      This company offers poor people a chance to earn money, at a rate that the poor voluntarily accept. The workers provide their own working environment, and the workers can take a break or stop working anytime they want. In many poor countries $3/hr is far above prevailing wages, and can support a standard of living that may surprise you. How is any of this "exploitation?"

    2. Re:Isn't this exploitation? by bkk_diesel · · Score: 5, Insightful

      Someone once gave me this thought experiment to help illustrate the problem.

      Suppose a company on an alien planet decided to outsource production of some product to earth.
      Further suppose that on this other planet gold was plentiful, and wages were measured in tons of gold per day.

      Would social do-gooders on the alien planet be outraged that wages paid to earthlings were thousandths of what the wages would be on the alien planet?

      Should they be outraged?

      Further, would it be ethical on the part of the alien corporation to pay the same wages to their earth counterparts as was common on their home planet? ie. If they needed 100 humans to make their product, would it be ethical to make those 100 people the richest (most powerful) people on earth in the name of "equality" in their home society?

      Usually when we talk about exploitation we are making an ethical judgement. There certainly has to be a point at which to offer substantially higher wages to a subset of a community becomes damaging to the community. The fact is (as ShanghaiBill points out below), the company offers poor people a chance to make money at a rate that they voluntarily accept. How is that exploitative?

    3. Re:Isn't this exploitation? by sFurbo · · Score: 5, Insightful

      In third world countries, tourists often tip e.g. rickshaw drivers handsomly, basically for the same reason that people want to pay much more to sweatshop employees. It quickly becomes apparant that driving a rickshaw is by far the best earning job for non-skilled, an perhaps even semi-skilled, labor. This drives more people to buy rickshaws, until an equilibrium is reached. As the hourly wage earned by driving around tourists is far higher than any other unskilled job, the equilibrium will consist of rickshaw drivers spending most of their time waiting for customers. The equilibrium ensures that the average wage is the same as for other unskilled work.

      Now, compare the two situations, the one with and the one without the tourists. The wages for everybody is the same, but with the tourists, we have transferred a lot of people from productive work to unproductive waiting. This is harmful to the local economy. This effect happens even without the rickshaw drivers becomming the richest people around, it just have to pay markedly more than unskilled work does.

      Or in short: If you are external to an economy, don't pay excessively for anything.

    4. Re:Isn't this exploitation? by BVis · · Score: 2

      After all, profiting from human misery is what American businesses do best. Rewarding the people who do actual work in line with the value of their work product? SOCIALISM!

      --
      Never underestimate the power of stupid people in large groups.
  12. death to Capitalism by Anonymous Coward · · Score: 3, Insightful

    There's nothing wrong with capitalism.

    There is something wrong with corporations having unbridled power over governments, societies, people and the environment, manipulating them all to maximize the wealth of the executives. The root of the problem is that corporations are essentially amoral sociopaths with indifference to the means and only one objective: maximising the wealth of the executives.

  13. SciFi - Manna by femto · · Score: 2

    Have a read of Manna, by Marshall Brain ( How Stuff Works founder). It predicts workers being managed by computers, then extrapolates the results. The results aren't pretty.

  14. Re:Seems extremely inefficient by ShanghaiBill · · Score: 2

    First you actually have to go out and define the task to the point that someone who has little to no knowledge of your organization can actually do it

    There are many tasks where this is possible. I have never used the company in TFA, but I use Mechanical Turk all the time. My wife and I run a crowd-sourced educational website for young children. Teachers or parents can create and upload lessons, and use them and make them available for others to use as well. The exercise may require a child to match the word "pig" with a picture of a pig. But occasionally we get some joker who thinks it's funny to slip in goatse or some other porn so the kiddies can get educated in ways their parents may not approve of. So we pay people through MT to go through the images before they are available to the public. People are willing to do this for about 5 cents/image, and we have two people look at each image.

    We also use MT to do translations. If we want a children's story translated into, say, Indonesian, we would have to pay hundreds of dollars to have it done professionally. So we just use Google Translate to do a rough translation, then pay three different Turkers to fixup the translation. Then we pay a few more Turkers to vote on with of the three translations is better. Anyone who consistently gets voted down is disqualified from any future assignment. This works well, is all automated, and if far cheaper than using a professional service. I also feel good about fact that we are helping dozens of poor people around the world to support their families.

  15. Re:AutoMan: language for programming with people by Ristretto · · Score: 2

    As an aside: the default payment level for AutoMan is US minimum wage, and there is no built-in provision for differentiating wages based on the country of the worker.