Slashdot Mirror
EU Says Apple's Warranty Advertisements Are Unacceptable
An anonymous reader writes "The European Union believes that Apple should be investigated for the way that it advertises warranties on their products. EU Justice Commissioner Viviane Reding wrote to the member countries which is 27 to ask them to check whether Apple retailers failed to let buyers know about the right to a minimum 2-year warranty for products such as the iPhone and iPad under EU law."
...about consumer rights, and about the information it passes to buyers. A lot of Apple fans pay a steep premium for Apple products, assuming that they are "the best", even though that is hardly the case. There really is no legit reason why a Mac will cost 1.5 - 2 times more than a similarly specced Windows PC. ---- There's only one way Apple will go from here if it doesn't implement more ethical policies across the board: Down, down, down...
Why did the chicken cross the road? Because Elon Musk put an AI chip in its head.
Apple is going to release a slightly bigger version of the iPhone in 6 months anyway and you are going to throw your old phone out the window. So does it really matter anyways?
Good luck to them. Apple considers discovery of flaws as breaches of their conditions of sale
On the plus side, apple will now sue anyone with sleazy advertisements.
They are selling extended warranties for the period the *law* says they have to cover and hiding the fact the devices are covered. If Apple don't like it, they're welcome to not sell their products in the EU.
Does the 2011 calendar still correctly show the days of the week and the dates for 2011? If so, not defective.
They're trying to make people think that they will have to pay for something when in fact Apple is required by law to provide it for free.
Help I am stuck in a signature factory!
The law includes a requirement to point out what remedies the customer is entitled to under the law. Probably, that is exactly to prevent sellers from deceiving the buyer into thinking they must pay for an extended warranty. Apple ignored that bit exactly so they could sell the extended warranty.
Not everywhere; here in Portugal the burden of proof never shifts.
Dilbert RSS feed
The European Union is strict about consumer law so that consumers will be comfortable buying across national boundaries within the Union. It's part of the "single market" concept which defines the EU.
"A practice is misleading if it contains false or untrue information or is likely to deceive the consumer, even though the information given may be correct. In particular, this information relates to: ... the consumersâ(TM) rights on aspects of the sale of consumer goods."
Here's how Apple misleads customers: Start at the Apple UK site. Try to find warranty information. The "support" page does not mention a warranty. There's "AppleCare Products - extend support coverage for your Apple products." Going to that page, we see "All Apple hardware comes with a one-year limited warranty (1) and up to 90 days of complimentary telephone technical support.". Down at note 1, in grey 77% white type, there's a link to "Apple Products and EU Statutory Warranty" Only there does Apple admit there's a 2-year warranty.
It is. It's fraud.
The customer is entitled to the 2 years warranty anyway, even without paying the 1 year extension. So selling it something for money he is entitled anyway is fraud.
it's only there now because they got their ass handed to them in court already.
world was created 5 seconds before this post as it is.