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They Work Long Hours, But What About Results?

theodp writes "HBS lecturer Robert C. Pozen says it's high time for management to stop emphasizing hours over results. By viewing those employees who come in over the weekend or stay late in the evening as more 'committed' and 'dedicated' to their work, as a UC Davis study showed, managers create a perverse incentive to not be efficient and get work done during normal business hours. 'It's an unfortunate reality that efficiency often goes unrewarded in the workplace,' writes Pozen. 'Focusing on results rather than hours will help you accomplish more at work and leave more time for the rest of your life.'"

5 of 285 comments (clear)

  1. Re:Not all companies are the same by houghi · · Score: 5, Informative

    This is basically every company I worked for in Europe. If you do 2-5 hours of overtime a week it will be much. That is 30 minutes to 1 hour per day.

    Where I work now, when I do one hour overtime, my manager comes to me and asks when I want to take that hour back and go home early or come in late.

    If there are 2 people working 60 hours a week, it could also be 3 people working 40 and most likely more efficient as they won't be burned out.

    Now you could say that if I would work 60 hours instead of 40, I could earn 50% more. (Not true, but let us assume that) I still would not be willing to do that, because I work to live. I do not live to work. This is also understood by all the bosses I have had and they do the same.

    Yes, most of the companies made money and some lost money, just like any other business in the world.

    --
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  2. Re:Not all companies are the same by Anonymous Coward · · Score: 5, Informative

    Actually, I would say that this sounds like most Scandinavian companies. I live in Finland, and you're not expected to put in more than your 7-8h per day. Mandatory time tracking systems will not allow you to put in more hours than you're getting paid for, and if you do, you have to keep that time off work. The company can even be fined if you work too much overtime, so it is in the company's interest to make sure you don't work too much.

    Whenever we get new foreign people here, they think they can impress with working long hours. But they learn quickly. And working weekends, that's a completely unknown concept. For example, if you work on a Sunday, the company have to pay you up to 400% of your normal salary. I can count on one hand then number of times I've been called in for emergency work during weekends during the past 10 years. I'm a senior developer for a quite critical system.

    So, welcome! We have a quite advanced technology sector and practically everyone speaks fluent English here.

  3. Re:Not all companies are the same by swillden · · Score: 4, Informative

    If there are 2 people working 60 hours a week, it could also be 3 people working 40 and most likely more efficient as they won't be burned out.

    That depends on whether the task can be broken down into three pieces, and on the degree of communication required.

    The other option (and often the more realistic one) is to extend the schedule by 50% -- still two people, now working 40 hours per week, but for, say, six weeks instead of 4.

    This issue is the fundamental point of Fred Brooks' "The Mythical Man Month".

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  4. Re:Not all companies are the same by Anonymous Coward · · Score: 5, Informative

    Actually, I would say that this sounds like most Scandinavian companies. I live in Finland, and you're not expected to put in more than your 7-8h per day. Mandatory time tracking systems will not allow you to put in more hours than you're getting paid for, and if you do, you have to keep that time off work.

    I live in the United States, and at several jobs the mandatory time tracking system would not allow us to put in more hours than we were getting paid for.

    All this meant was that the bosses required us to lie on the time tracking system, and not record the 20-40 extra hours we were putting in every week.

  5. Re:Measuring results by __aaltlg1547 · · Score: 5, Informative

    I'm a manager and I find scope creep works both ways. My job is largely protect my team from customers and sales guys who want to change the requirements AND to protect the sales guys and customers from coders who constantly want to leave out or do a halfassed implementation of important features. As much as possible I tell customers and salespeople that their requests are not in scope and would cause schedule delays and cost increases and I tell employees to implement the features as they were originally agreed with customers or sales.

    Sales guys are generally a lot worse than customers. Customers generally know what they want and know they don't know what we can do. Sales guys don't know what customers want and don't know that they don't know what we can do.

    Of the development guys, the most dependable are the firmware guys, who almost always have a clear idea what they can do with hardware. Then the hardware guys, who are prone to mistakes but know very well how much time it takes to design hardware to meet reasonably well-defined specs. At the bottom of the barrel are the software guys. They can do amazing things but have absolutely no idea how long it will take to do them and can't communicate their status to managers and can't communicate with customers (with a few blessed exceptions).