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Canadian Regulator Orders Telecoms To Tell Us What It Costs To Run Their Service

bshell writes "Canada's CRTC (like the FCC) has finally asked telecoms to provide information about how much their services actually cost. Quoting a Montreal Gazette story: 'In a report I wrote last year, I estimated the markup for Internet services was 6,452 per cent for Bell's Essential Plus plan, which provides a two-megabits-per-second speed for $28.95 (prices may have changed since last year).' The markup is likely similar in the U.S. It's about time that we consumers found out what it really costs to provide Internet service, and for that matter telephone and wireless services, so we can get a fair shake."

28 of 120 comments (clear)

  1. not really that simple. by queazocotal · · Score: 5, Insightful

    The cost of providing services can't ignore fixed costs.
    Sooner or later providers would need to install more hardware, or maintain the existing infrastructure.
    Costing is complex. Marginal cost is not the sole cost.

    1. Re:not really that simple. by geekoid · · Score: 2

      Correct, OTOH what's the markup after that? a measly 3000%?

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    2. Re:not really that simple. by Anonymous Coward · · Score: 5, Informative

      I don't get this issue here. Most of these companies are publicly traded, so you have access to their financials. Go look for yourself if you want to know what their operational profit margin is.

    3. Re:not really that simple. by Anonymous Coward · · Score: 4, Informative

      actuallly, most of the fixed costs that you would imagine telcos pay to secure rights of way, lay wire, etc. etc. is heavily subsidized by taxpayers, so effectively we're paying for that part, too, even if we don't subscribe to their ridiculously overpriced internet service

    4. Re:not really that simple. by ILongForDarkness · · Score: 4, Informative

      The markup is large but I suspect it is no where near that by the time you add in advertising (print, TV, cold/warm calls), collections activities, billing legal etc. The ISP business might very well be like Coke: 1% cost what is in the bottle and all the rest is branding and service around that. If investors really got to make 6000+% on there money the market would flood with people wanting those returns and the prices would drop.

    5. Re:not really that simple. by fredprado · · Score: 2

      But that is the big catch. They have concessions. No matter how profitable their business get they will have no further competition than they already do.

    6. Re:not really that simple. by similar_name · · Score: 4, Interesting

      Large companies are complicated. AT&T for example recently posted $3.64 billion profit on $31.46 billion in revenue. Compared with the quarter before where profit was $3.62 billion (slightly lower) on $31.48 billion (slightly higher) in revenue. Two things to note. First is that cost in each quarter was different by about $40 million. Second is profit went up when revenue went down. New customers cost more so slow customer growth meant decreasing revenue but increasing profits. To make matters more complicated this is all while carrying $64.5 billion in debt.

    7. Re:not really that simple. by ILongForDarkness · · Score: 3, Informative

      Rogers didn't have competition in the cable space in east Canada and then Bell got into the business. For phones you have Fido, Virgin etc entering the market. ISPs: the little guys have always been around. They get screwed over since they have to lease bandwidth from one of the big players (usually Bell since it is DSL) but still it is there. They have nothing like the advertising (I think they are so local the revenue can't get them TV time) but you can get a fastish (5Mbps) connection for ~$30 with no limits in most places, some of them even explicitly state they don't traffic shape, the connection is symmetric etc.

    8. Re:not really that simple. by Anonymous Coward · · Score: 5, Insightful

      Fido and Virgin are terrible examples, considering they're owned by Rogers and Bell respectively...

    9. Re:not really that simple. by ShanghaiBill · · Score: 4, Interesting

      The markup is large but I suspect it is no where near that by the time you add in advertising (print, TV, cold/warm calls), collections activities, billing legal etc.

      Companies wouldn't pay for any of those things (other than legal) if they didn't provide a positive return on investment.

      Just because something has a positive ROI doesn't mean it doesn't drive up costs. My wife made an iPad app. Initially she sold it for 99 cents. But we were able to double sales by running some Google ads. But the Google ads cost 20 cents per click and only a quarter of those clicks resulted in a sale. So that means the advertising cost was 80 cents for a 99 cent sale, which is a 10 cent loss after Apple takes their 30% cut. So we raised the price to $2.99. Now one click in seven leads to a sale, but the price is high enough to pay for the advertising and still leave a profit. So the advertising has positive ROI, but only if we raise the price.

    10. Re:not really that simple. by kenh · · Score: 3, Interesting

      'In a report I wrote last year, I estimated the markup for Internet services was 6,452 per cent for Bell's Essential Plus plan, which provides a two-megabits-per-second speed for $28.95 (prices may have changed since last year).'

      That makes no sense.

      $28.95/64.52 = $0.45

      So the author of the original piece "estimated" that it only costs 45 cents to provide 30 days of wired internet access? That is nonsensical. The ISP can provide 30 days of ISP service for 45 cents? How much of that estimate accounts for the cost of electricity to rn the headend equipment to support the service? How much of that 45 cents goes towards mailing the bill to the client each month, etc?

      --
      Ken
    11. Re:not really that simple. by compro01 · · Score: 2

      For phones you have Fido, Virgin etc entering the market.

      Hah. Fido, Virgin, and Koodo are wholly owned by Rogers, Bell, and Telus respectively.

      It's nothing but a shell game to create the illusion of competition.

      --
      upon the advice of my lawyer, i have no sig at this time
  2. Yawn... by NeutronCowboy · · Score: 4, Insightful

    What - did the regulator just find out that his industry is a natural monopoly, has a few very entrenched players facing almost no competition, and who are protected by near infinite barriers to entry? And did I mention that the service provided has morphed into a requirement on the order of electricity and roads?

    Welcome to market pricing when the market is not competitive and has highly inelastic demand. And if he tries to "get a fair shake", watch the telecoms pull out their infrastructure build-up costs from 30 years ago to justify pricing now. I expect that after the telecoms are done with their studies on their profit margins, they will lose $2000 on every byte they transmit.

    This is so doomed to fail.... I need to grab my popcorn.

    --
    Those who can, do. Those who can't, sue.
  3. I sense a great disturbance in the force... by fuzzyfuzzyfungus · · Score: 5, Funny

    As if hundreds of Hollywood accountants suddenly received job offers from Canadian Telcom companies...

  4. The prices could be better by SuperMooCow · · Score: 3, Insightful

    The prices and the speeds could be better, but IMHO the real problem is the incredibly small monthly caps that we have up north.

    A monthly cap of 50GB is just proof that the companies are trying to use their ISP side to protect their media broadcasting side. Bell Internet is protecting Bell ExpressVu, the CRTC should not be blind to the conflict of interest in all this.

    The monthly cap should start around 100GB even for the slowest speeds and go up from there. My 2Mbps connection has a 35GB monthly cap with fees of around $5 per extra GB, which is insane when you consider the cost to Bell.

    1. Re:The prices could be better by Maow · · Score: 2

      The prices and the speeds could be better, but IMHO the real problem is the incredibly small monthly caps that we have up north.

      A monthly cap of 50GB is just proof that the companies are trying to use their ISP side to protect their media broadcasting side. Bell Internet is protecting Bell ExpressVu, the CRTC should not be blind to the conflict of interest in all this.

      The monthly cap should start around 100GB even for the slowest speeds and go up from there. My 2Mbps connection has a 35GB monthly cap with fees of around $5 per extra GB, which is insane when you consider the cost to Bell.

      I had a 300 GB soft cap when I first signed up with TekSavvy cable-modem based internet, for $35 / m. They reworked their plans and now, for $35 / m it's unlimited.

      Shop around, there are better deals out there.

      Even with Wind Mobile I have 5 GB / m before throttling kicks in (tethered), included in a $40 / m plan giving unlimited North America wide talk & text, unlimited global SMS, call management (vmail, call display, etc.), no contracts, *and* truly subsidized phone (HTC Amaze 4G for $99 if I keep my $40 / m plan for 3 years after which the phone is mine), *and* network unlock codes after 3 months as a customer.

      Um, sorry, didn't mean to go on so long, but I am pretty damned happy with those 2 service providers. And no, I'm not affiliated in any way.

      Seriously, check around for better ISP...

    2. Re:The prices could be better by XenithOrb · · Score: 2

      You're being rather modest there...

      That is, I don't have a cap... and it equates to me being able to download 6TB/mo if I choose to do so.

      100GB? ... Lowering it down to the exact amount that "average" Luddites use isn't a good idea. It's just going to screw the people that actually want to use their service the most, but with no actual justification since, as displayed in the article, the transfer cost is subject to a HUGE markup.

      There should be no capping, and it's just another industry following the lead of the cell phone industry, where raping customers for every single penny is standard. Once they saw just how much cell phone companies could get away with - especially with "Data", it was over.

    3. Re:The prices could be better by SuperMooCow · · Score: 2

      I've checked around, but where I live there is zero alternatives to my current ISP, except going with a satellite connection. And we all know how those are even worst in terms of price, monthly cap, speed and lag.

      So yes, I know about Wind Mobile for cellphones and TekSavvy for internet, they're just not available in our small town.

  5. Re:SMS by Mitreya · · Score: 2

    Yeah, make them reveal how much it costs them to send each SMS that they charge is 15 cents to send and receive

    I especially like the part about charge-to-receive (I pay 20 cents each way). Imagine if post office charged you 45c for every letter you receive with no option to decline.
    How is this not illegal? It's out of my control.

  6. A "fair shake" by MSTCrow5429 · · Score: 2
    For the telco: Infinite

    For you: Zero

    Solution: Supply and demand

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    Slashdot: Playing Favorites Since 1997
  7. Re:That's not how prices works by Belteshazzar · · Score: 3, Insightful

    Use another service if you're not ok with their pricing scheme

    I would have no problem with what you are saying if it weren't for the fact that the 'service' they are providing is access to a limited public resources they do not own but instead license it's use from the public. When you are granted a monopoly to resell a public resource, it generally comes with the stipulation that you operate in the public's best interest.

  8. So.... by RandomUsername99 · · Score: 3, Insightful

    This is good... we can know exactly how much they're screwing us. This will be yet another legal disclosure to be buried in fine print, surrounded by legalese, and whisked away from the collective consciousness. Do they expect enough people to cancel their internet access, on principle, to pressure the ISPs to offer more reasonably priced plans? Give me a break.

    This is yet another example of shifting the responsibility to individuals to work against gigantic corporations, which are designed specifically to insulate themselves from the actions of individuals. These companies are purposefully not giving the customers properly priced choices, because they know that there's nowhere customers can go to get properly priced choices. Until someone compels one or more of them to give properly priced choices, or gives consumers another option, the status quo will remain in effect.

    It's not price fixing because we haven't actually seen them talk about it... right? There's the "free" market for you.

  9. In the US competition gets sued out of existence by GoodNewsJimDotCom · · Score: 2

    We had states compete with Comcast and Verizon. Guess what, they got sued because it was found illegal for government to compete with corporations.(The stories were on Slashdot) Yet somehow UPS and Fedex haven't found a way to sue away the Post Office...

  10. Re:That's not how prices works by sjames · · Score: 4, Insightful

    In a healthy market, market forces will drive you to price based on costs. Only an unhealthy market can support value based pricing.

    The fact that there's so much value based pricing out there is sending us a message.

  11. Kill the bidding for frequencies by EmperorOfCanada · · Score: 4, Insightful

    This whole bidding billions for frequencies is a crock. Only a company that raises the billions can hope to bid. So the incumbents issue a bond or whatnot and buy up huge chunks of spectrum.

    Also they need to block the mergers. The pattern in Canada is that some snot nosed upstart gives them a run for their money and they buy them out. I suspect that the big guys get upset that the customers even got a taste of freedom.

    These guys have had enough of a free run so first don't let them buy one ounce more spectrum. Next any spectrum that hasn't been used should be returned with 12 months of winning it. Eastlink in eastern Canada has been sitting on some spectrum with no explanation as to why they aren't using it. They are saying soon soon. How 'bout no; use it or loose it. Next the CRTC needs to be able to go after individual executives much like the SEC can hammer individual executives. So if some executive breaks the rules he is banned from the telco industry for X years just like finance types are banned from fiance for X years.

    And lastly CRTC people need to be apart from the telco industry. If you worked for the telco industry then you can't be in the CRTC. If you are in the CRTC then you can't work for a telco company for 10 years.

    Although the CRTC just nailed Bell good with their denial of Astral. Keep up the good work there.

  12. so charge like a utility by Chirs · · Score: 2

    Fixed monthly cost for maintaining the lines, then much smaller per-GB cost for bandwidth.

  13. Re:In the US competition gets sued out of existenc by Anonymous Coward · · Score: 2, Informative

    Simple, the USPS does not a have a profitable business model.

    That's actually false. The USPS is profitable and self sufficient. All the dire warning crap you here about the USPS is because the owner of FedEx was good friends with the Bush family. In 2006, they managed to get Congress to require the USPS to fully pre-fund its retirement benefits for the next 75 years by 2016. 10 years to save enough to cover 75 years of benefits... that puts the USPS in the red every year. It is entirely an effort to break the postal union.

    read more here

  14. Re:almost nothing. by kenh · · Score: 2

    So what? It isn't about the cost to provide the service, it's the cost your customers are willing to pay.

    --
    Ken