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Ask Slashdot: AT&T's Data Usage Definition Proprietary?

stox writes "As many of you know, AT&T has implemented caps on DSL usage. When this was implemented, I started getting emails letting me know my usage as likely to exceed the cap. After consulting their Internet Usage web page, I felt the numbers just weren't right. With the help of Tomato on my router, I started measuring my usage, and ended up with numbers substantially below what AT&T was reporting on a day-to-day basis. Typically around 20-30% less. By the way, this usage is the sum of inbound and outbound. At this point, I decided to contact AT&T support to determine what exactly they were defining as usage, as their web pages never really define it. Boy, did I get a surprise. After several calls, they finally told me they consider the methodology by which they calculate bandwidth usage to be proprietary. Yes, you read that right; it's a secret. They left me with the option to contact their executive offices via snail mail. Email was not an option. So, I bring my questions to you, all-knowing Slashdotters: are there any laws that require AT&T to divulge how they are calculating data usage? Should I contact my state's commerce commission or the FCC to attempt to get an answer to this?"

1 of 562 comments (clear)

  1. Re:Headers by jamesh · · Score: 0, Troll

    Why are you defending this practice?
    Lets face it, once they have the infrastructure in place, they dont need to charge extra for it.
    Sure bandwidth costs may increase as usage increases, but so what.. they are charging for it.
    Why is everyone so complacent about this crap?

    If you didn't use so much traffic downloading your movies they wouldn't need to spend so much extra money on infrastructure. Why should my internet costs go up to support your browsing habits??