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GOG: How an Indie Game Store Took On the Pirates and Won
An anonymous reader writes "As if we needed further proof that DRM really is more trouble for publishers and consumers than it's worth, Good Old Games, the DRM-free download store that specializes in retro games, has yet more damning evidence. In an interview this week, the store's managing director says that its first venture into day one releases earlier this year with Witcher 2 was a storming success — and the version that hit the torrent sites was a cracked DRM version bought from a shop. The very definition of irony."
> Her friend comes over and wants a copy and she gives it to them thinking nothing of it.
In our company, we call that "lead gen" and seek to encourage it. In the attention economy, trading marginal costs (literally zero, in your example) in exchange for a referral is good business. Many of those referrals won't become customers. But for the ones who do, the cost-to-acquire-customer is again literally zero. It helps to have good branding and more than one product. But this isn't rocket science.
DRM doesn't only fail to stop piracy, it can encourage it...
Last weekend my girlfriend rented a blu-ray from Redbox. The largest TV in my house happens to be my monitor, and the only blu-ray player I own is a drive on my PC. I attempted to start it, but instead got a message from my player software that I needed to update my software to play the movie. I checked for an update to my player software, and it said it was up to date.
Then, I looked on the drive manufacturer site looking for a firmware update for the drive, thinking that might help. My drive model was not listed on the manufacturer site. I found another support site, but they also did not list my drive. I searched for a while and eventually found out that it was only available on a support site for a European division. I updated the firmware and tried again... no luck.
By this point, I had spent 30 or 45 minutes trying to get this to work. I got fed up, and said, "Screw it, I'll just pirate it."
It took me less than a minute to find a pirated source. It took maybe 15 minutes to download it. I spent much more time than that trying to get it working legitimately, without even counting the time to drive and get the movie.
I don't pirate stuff because I'm not willing to pay it, it's because they make it a pain in the ass to be legit.
If I know ahead of time I'll have problems with DRM for either games or movie, I usually skip them entirely.