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Ask Slashdot: How Long Do We Give an Online Service To Fix Issues?

Posted by Soulskill on from the as-long-as-it-takes-to-write-an-angry-email dept.

ncc189 writes "The Funimation Roku channel has been basically unusable during primetime for about a month now. With very little feedback from the company and no improvements to the service at all, I canceled my account. My question to Slashdot users is: how long do you give a service to fix issues before you cancel the service, and how much leeway do you give the service's representatives in communicating issue with us? It seems to me that a few days is more than enough in the internet age; 3+ weeks is beyond reason. How long do you think is fair for services like this?"

2 of 113 comments (clear)

  1. It seems to me that a few days is more than enough by Nutria · · Score: -1, Troll

    ISTM that you're an unreasonable little snot, since the speed of the resolution of the problem is completely dependent upon the cause of the problem.

    What is reasonable, though, is timely customer feedback.

    --
    "I don't know, therefore Aliens" Wafflebox1
  2. Re:What exactly is this channel? by Anonymous Coward · · Score: -1, Troll

    weeabo