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Thumb On the Scale? Study Finds 5 of 7 Broadband Meters Inaccurate

stox writes "For the 64 percent of Americans whose internet service provider imposes a broadband cap, and for those lucky enough to have a meter, I have some bad news. The president of the firm who audits many of the country's broadband meters says that he can't certify the measurements produced by five out of seven of his clients' meters because they don't count your bits correctly

15 of 114 comments (clear)

  1. Re:are you suprised?? by Jmc23 · · Score: 5, Informative

    Yes, because by under-reporting they can charge you ...wait you're just one of those idiots that doesn't RTFA right?

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  2. Re:Router with DD-WRT firmware. by Anonymous Coward · · Score: 5, Insightful

    DD-WRT has a meter I find it to be very accurate. I guess it could be used as evidence if things do not match.

    Depends on your ISP, I'd wager. You might get reasonable people in the billing department you can argue with.

    If not, good luck with that. It'd be nice if everyone and their mother had a non-shit router, the ability to understand metrics, and the willingness to go to small claims court, but, as a wise woman once said:

    Ain't nobody got time fo' dat.

  3. Comcast used to be close by jtownatpunk.net · · Score: 5, Interesting

    When they were enforcing the 250 gig cap, they were within 1% of my dd-wrt tally. Now that they're not enforcing the cap, their reading is waaaaaay under my actual usage. I wonder if they're no longer counting traffic that stays in the Comcast network.

    1. Re:Comcast used to be close by pancake_lover · · Score: 3, Interesting

      I recall that Comcast does not count some streaming video services against the data caps. There were some (like Netflix) who complained this was not in the spirit of net neutrality. So maybe they are still not counting some of the video you stream, depending on where you are streaming it from? Just a guess.

      Here's some more info on this: http://arstechnica.com/tech-policy/2012/03/net-neutrality-concerns-raised-about-comcasts-xbox-on-demand-service/.

      --
      Homer no function beer well without.
  4. Weights and Measures? by HaeMaker · · Score: 4, Insightful

    Perhaps we need a weights and measures type certification for ISPs?

    In the US it's per County, so that will be interesting!

    1. Re:Weights and Measures? by Charliemopps · · Score: 3, Insightful

      This is exactly what we need. It would solve a LOT of problems. What is 20mb/s service anyway? I know we have our (logical) definition. But I guarantee your ISP has an entirely different definition that has absolutely no bearing on the speed of your connection and more to do with the price you're paying. (I work for a large ISP btw)

      Government regulation is bad in almost all respects when it comes to the economy. Capitalism works best when it's unfettered and transparent. The laws the government should impose should not put chains on businesses or consumers. What the government should be doing is making the market more transparent. Don't make derivatives illegal, make describing exactly whats in them required before sale. Don't dictate what speeds or services ISPs can offer, require the ISPs to use common terms and conditions that consumers can understand. Just as you say, a certain speed should be exactly that. None of this "up to" bullshit. If there are limits on how much you can download, that should be clear and upfront, not buried on their website. Their traffic shaping policies should be clear and understandable. The way they measure your use should be standardize. It would help both the ISPs and the consumer. We need something like the FDAs nutrition labels but for technology.
      Data cap? y/n
      Limit = ###
      Max speed = ##
      Minimum speed = ##
      Average Latency = ##
      % time down in your town over the past 12 months: ##
      Average time to resolution for customer outages: ##

      Your ISP HAS all of this information already. It's all a mater of making it law that they have to give it to you before you sign a contract. Simple as that.

  5. Telcos are thieves by Spy+Handler · · Score: 5, Insightful

    no other explanation is necessary. For the old folks here who used to have a landline phone service in the old days, do you remember all those mysterious little "charges" they tacked on your bill? Like $1.05 "User Service fee" and $0.87 "DCF Maintenance fee" or some crap like that? Well even the federal gov't realized they were just plain thieves and sued them, which they settled for a few dozen million dollars. And went right back to doing it again.

    Also there was the dial-up modem scam the telcos used to pull... Dvorak's summary

  6. So... by CanHasDIY · · Score: 4, Interesting

    So this means that they can't legally do 'metered billing,' as the meter is known and proven to be inaccurate, right?

    right?

    anybody?

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  7. rrdtool & /proc/net/dev by Janek+Kozicki · · Score: 3, Interesting
    is it really so hard to

    DATA1=`grep eth0 /proc/net/dev | sed -e 's/ /:/g' -e 's/:\+/:/g' | cut -d: -f 3,11`
    rrdtool update /path/rrd/eth.rrd N:${DATA1}

    ?

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    #
  8. Fast and wrong, or slow and correct. by PlusFiveTroll · · Score: 5, Informative

    Building an incorrect bandwidth meter is easy. Incorrect meters will calculate your bandwidth like ( 'MTU size' * 'number of packets' = usage), which will over estimate usage by a large margin (30% off is common), since a large number of packets are much smaller then MTU, DNS replies for example. It is 'somewhat' more accurate to take ('average packet size' * 'number of packets') per user, since different usage will come up with a different avg_pkt size. Counting each packets size and keeping track of it is the most accurate, but also the most resource intensive therefore the least likely to occur in bulk by the ISP.

    Another place that can cause a significant skew in total bits is where bandwidth is monitored. Most ISPs count traffic before the restriction of your slow connection, therefore packet loss and re-transmits get counted against you (if the ISP uses no, or a bad queuing discipline this can end up being a significant amount of bandwidth). Monitoring how much was downloaded is best done on the CPE, such as the cable modem or dsl modem, but that would lead to firmware hacks and such to lie to the provider.

  9. Related issue: How much of that usage is YOU ... by Ungrounded+Lightning · · Score: 3, Insightful

    ... and how much is ads?

    Moving to a new client's site gave me a taste of using a browser without noscript and flashblock. I discovered a number of sites are displaying multiple ads that consist of flash movies.

    To view a few paragraphs of text (a couple kilobytes or so) I USED to be downloading perhaps a quarter megabyte of graphic imagery. Now I'm downloading perhaps a minute of video for each of several self-starting video ads.

    Not to mention popovers-on-mouseover - including some that that darken the whole page rather than just obscuring part of it - and if I want to kill them without "pushing a 'close' button" supplied by the popover ("Push me! Push me! I'll just close the window and not download malware! I promise!) I have to reload the page all over again. Listen to that meter whir!

    --
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  10. What bytes are we measuring? by AlphaWolf_HK · · Score: 4, Interesting

    I don't know how many on slashdot know networking, but there are different ways of measuring bandwidth. Are we measuring layer 2, or layer 3? Further, layer 2 can often have multiple encapsulations before even taking layer 3 into consideration. Take for example DSL which frequently uses PPPoE, which means we have both PPP and Ethernet frames in addition to the IP data and everything encapsulated therein. And if you include DSL interleaving, then do we also include the packets that had a bad checksum and were therefore discarded? (in many cases there are a lot of these) That *is* data usage by all definitions. Do we also include ingress packets that were dropped due to bad checksums? Again, that is data usage.

    In my opinion, the problem is that there aren't any standards defined for measuring bandwidth. Also in my opinion, that definition should be layer 3 traffic only and nothing else.

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  11. They're UNDER-reporting! by Jmc23 · · Score: 4, Informative

    I guess it really doesn't take any facts for the idiots to start clamoring about how all business' are evil.

    --
    Don't complain about syntax, grammar, or spelling. There is no.hell like input on android.
  12. Re:We need broadband meter readers by SomePgmr · · Score: 3, Informative

    I'm sure these meters make mistakes both ways right? Occasionally under counting.

    From the article:

    "They are wrong by missing numbers by one way or another - sometimes it's over reporting, but more frequently the error is under reporting," he said. Under reporting should be a relief to those facing overage charges or service termination for going over their meters, but if the meters aren't counting the data properly, it is still a problem.

  13. Re:we recommend... by Nikker · · Score: 4, Funny

    They tell me to download from "localhost" where ever that is. Wow is that site fast! Everything I've ever used is hosted there too!

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    A loop, by its nature, continues. If that didn't make sense, start reading this sentence again.